Contact DreamMap Support
Company Name: Philips Respironics
About: Philips Respironics develops, manufactures, and distributes products for sleep and respiratory
markets.
Headquarters: Philips, Florida, United States.
DreamMap Customer Service 👿🤬😡😠💢😤
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Read 28 Customer Service Reviews 😭😔💔
Cannot connect the app with my device. Cannot remove my email from their records so I can try again. I am getting no information about my therapy.
I am blocked out of my dreammapper account. It wants me to change password but it is asking for my CPAP serial number. I just received my new CPAP machine but my account has the old serial number. I do not know the old serial number, what can I do?
I have a different dream station. It's serial number is D1329377282001. Can you put this serial number on my account so I can get good information once again? Thank you very much. Robert Goggins
CANNOT LOG INTO MY DREAMMAPPER ACCOUNT. TRIED TO RESET PASSWORD SAYS NOT ACURATE INFO. TRY TO SET UP NEW ACCOUNT SAYS ALREADY HAVE ONE. PLESE HELP
I am pretty sure my problem with connectivity from my machine to your app is a common problem. I hope the millionaire in charge sleeps really well, because we don't. Thanks.
My App isn't letting me sign in with my password because the correct time needs to be on my device. Please assist me!
Got a new device but can not log in to DreamMapper because I forgot password and serial number of my old device.How can I connect?
Can't get my app to open where I can get my data from my SD card Malware keeps blocking it saiding site a treat
The app shows no data since the last app update. 13th May is the last data I have. Has worked fine until this problem. (Bluetooth and WiFi are both as normal).
No data has downloaded since April 29, 2021. I like to keep up with my AHI. Thank you for your help in this matter.
Started to use DreamMapper since 14Feb’21. It was working great initially but it has not been updating for past days until now. Tried reinstalling the apps and repair Bluetooth. It worked once but the problem of not updating returns. Wonder what’s the problem? It’s ashamed as I was quite impressed at first, but I’m not sure now. Can anyone help?
I thought my problem was possibly a bad modem until I saw all the complaints. I just waited 22 minutes on hold , hung up & called back and waited 45 more minutes. No one ever answered !!!!
Saturday morning I put my mask on to adjust for leaks, that registered on the dream mapper app. For only 3 minutes .But when I went to sleep that night my regular night of sleep never registered on the app.
I keep having to uninstall the app, reboot my iphone 12, and reinstalling the app to download the data. The second time I try to use it, it says it cannot communicate with my CPAP and I have to go through the same procedure again. Please help.
No recuerdo mi nombre de usuario y no hay forma de obtenerlo. Tampoco puedo crear otra cuenta. Tengo una máquina nueva y necesito poder acceder a la información. Esta es una aplicación ridícula e inútil si no puedo acceder a ella y registrar una nueva máquina. ¿Cómo resolvemos esto?
I had to replace my machine and now I can't connect. Can you replace the new machine in my account? can you remove my account and I will create a new one or allow me to replace the serial number with the new one.
I can't remember my login and there is no way to get it. I also can not create another account. I have a new machine and need to be able to access information. This is ridiculous and a useless app if I can't get into it and register a new machine. How do we resolve this?
I’m having the exact same issue. Went into the app this morning to download my Info and the app had me kicked out. I tried to log back in and couldn’t. I can log in on the DreamMapper site to change my password but it won’t let me change it.. anyone figure this out yet??
Having problems logging in i changed phones now it won't let me log in 8
Dreammapper app will not let me change my password. I have been using this app for a year. Why cant we do forgot username?
I cannot sign into DreamMapper. I have tried uninstalling, reinstalling that didn’t work so I tried Unpairing then pairing. Now it doesn’t give me a PIN # Nothing has worked, Forgot password isn’t working either.
I was having problems with looking at my data so I decided to uninstall the app and start over now I can't even log back in it keeps telling me I have the wrong information then I tried to re-register my CPAP and it keeps saying that my email is already register and it won't let me change passwords. So what do I do if I forgot password and username as me
Deleted App due to getting error message and couldn’t get app to work after logging in. Now can create a new acct and data was deleted too. Can you assist?
I can't login to my dreammapper
will not let me add DreamStation to DreamMapper said already using my email
Bluetooth Pairing Never Works
by Threecardqueen
I haven’t been able to update my sleep in the app since February 19, 2019 and it is currently June 26, 2021. I have turned Bluetooth of on both my iPhone and on my DreamStation BiPap. Then unpaired both devices, then turned Bluetooth back on on both devices and then followed instructions in the DreamMapper app to pair the devices and I get an error message in the app every time. I have uninstalled the app and followers the above steps multiple times. It always ends the same in the settings in my phone it shows as paired, in my setup on my BiPap is shows paired in the app it gives me the error and shows blue tooth as not connected and will not refresh. It is upsetting because my dreamstation is not keeping accurate data on how much I am sleeping. It always says 0.5 hours for the 1 day and 7.5 for 7 day. I always put my mask on when I lay down to go to sleep and take it off when I wake up generally 10 or 11 hours later. Even when the app worked right back in 2019 pairing the device took a lot of attempts. I’m very disappointed especially since my Pulmonologist asked for my pressures and I didn’t know and couldn’t get them in the app and I should have been able to.
I HATE this useless app
by Tinkerbell0570
I have been using my B-pap machine for over 2 months now. I don’t have sleep apnea but rather severe asthma and my machine helps me breathe at night while I sleep. I do not have any problem with my machine but this app is deplorable and absolutely useless. I would give it minus stars if I could! Forget about contacting the brilliant minds that came up with the app. They’re getting their $ for the machine so they could not care less if the app doesn’t work properly!! I know my machine works since I have actually set a timer to make the time I used the machine lines up with what the machine says and it’s right on. This is what this pathetic app is supposed to be doing. I have no clue where the app is getting its information but it’s not from my machine! That is of course when it decides to record anything at all. I have tried deleting and reinstalling the app so many times I can’t do it one more time. The support from the company is non-existent and I am documenting all my attempts at trying to get help so I don’t have compliance issues with my insurance company and doctor, so should compliance become an issue, guess who I will be holding responsible!
Ruins the DreamStation experience
by Nariosan
What a disappointment. What frustration.
I have not one but two philips auto CPAP machines the DreamStation and DreamStation Go (the portable version)- a considerable investment and brand loyalty.
The DreamStations machines work great. And for the two months this app worked fine it actually helped me a great deal.
It provided feedback for me to see 90% maximum pressure used which I could use to improve my sleep quality.
I used to be able to try new things (like rinse my nose w a saline solution) and see if it lowered the number of AHI fir the night.
However after 2 months? (No longer sure since it was 6 or 7 month ago) the app has crapped out. it now struggles to connect BT, connects, finds new data, downloads it and only shows dashes instead of numbers for the night. I have unpaired it. Pair it back on. Update the app. All taking a lot of time with no results.
Every morning it struggles to download data but only shows dashes instead of numbers for that night.
The next day if I’m lucky it fills out the dashes with numbers of the night before last but again shows me dashes for the current (recent) night. Meaning it runs two nights behind if I’m lucky. Sometimes it doesn’t fill any dashes with data for several days in a row.
Frustrating.
Trashes the whole learning experience about your own health.
Why?
Both app and machines (expensive as they are) are made by the same company.
Get it together Philips.
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