Denny's Reviews

by Lanuza_Fox

Every time I try to pay for an order it says it cannot take my payment at this time. I go to the web site same thing. No matter what card I use or ApplePay never wants to go through. So I end up calling the location but the call is routed to a phone center that there’s a 50/50 chance that they don’t take down every item ordered so once I pick up I have to wait for the food I order onsite to be ready.

by Lyme Warrior7

Don’t waist your time or effort! I signed up while sitting in the restaurant. Every time I clicked rewards it sent me to Safari to login to the website. I would log in and it would go to the order page. I’d hit rewards again and it opened a new page for me to login again.

On Dennys , I clicked rewards history and 4 came up as expiring the day I signed up. We took that to the register when we were paying and they didn’t even know what to do with it. Needless to say we weren’t allowed to redeem anything. Staff kept asking if there was a barcode for them to scan. They had no idea how Dennys worked when we told them of the issues. They couldn’t even tell us where to go to attempt to find a barcode. We clicked everywhere and nothing was working.

by Leirda

Waste of time!!! Don't download!!! I'm sure they spent plenty of money updating Dennys, and it looks great with the new updates. Too bad it doesn't work. No matter which this app location I choose or what payment method I try I get a message at checkout that says they're "unable to take my order at this time". They've got this whole new rewards section that customers are unable to take advantage of as customers are unable to place orders on Dennys . They updated Dennys and took all the convenience of using it away. Don’t waste your time.

by Lostgirl619

The look is nice, but the speed of loading everything is like using dial up, could almost imagine elevator music playing in my head. I live near 3 this app! I could pick and choose before, which one delivered to me, now it seems automatic. That auto feature removes my ability to get the menu items I wanted, because the 3 this app don’t carry the same items! Super slow, look ok, but when I first logged in I got a black screen of death. Overall, wish the old version was back.

by Minervlie

I’m not the type to leave a bad review, but after this update I’ve been so freaking frustrated. The MAIN PROBLEM is the payment. I enter my payment info and it has an option to save it for future reference but NOPE… the last app had Apple Pay which was sooooo freaking convenient but now every time I order I have to keep entering my card info😑😑

It would be extremely helpful if Apple Pay can be added back, PLEASE.

by Dr Kody

Your new app is much smoother and sleeker than the old one. And I like that I can select curbside now (because one employee was upset I didn’t place my “pickup” order as a “curbside” when I wasn’t given the option on the old app). However! You took away the ability to tip. Restaurant workers, including those doing to go food deserve a tip. I don’t always have cash on me. When it comes time to pay, I want the option to tip.

Please fix this!

by Ljs1178

Are used to come in and order from Denny’s and the restaurant and then the COVID-19 shut all the restaurants down. I lost my car and all I have left is my home my trailer. It used to be that Denny’s had free delivery but now they charge not a whole lot but they do charge but when you’re on a very low income it’s tough they have to pay a double fee for delivery fee to the restaurant and then a fee to the driver.I would like to give more than 15% but I can’t afford it usually I gift him and I’ve gone up because they’ve gotten better. But I ordered the cheapest thing on the menu that I can find that will give me a good value for my money

by Toobusy9561

First, I had to click on the order submit button 4 times before lucky number 5 actually worked. Second- where did all the drinks go? Just coke/Diet Coke/sprite - no iced tea or milk for then kids? Third, I have a gift card balance that I confirmed in my profile and there is no place to use it when I check out. When do I ever get to use this gift card balance once it’s in Dennys ? Fourth- no way to tip.

by Manda1208

Used the Denny’s app for the first time. It was good, but would be better if you could search for items. Also, would love to be able to add waffles to the order. Couldn’t find where they were available on Dennys .

by Gonzo3670

Don’t recommend you to order extra items on the side to go because they will never give it to you They always forget to add extra items that You pay for They even hate that you are going through the order in front of them you are they always wish you need to leave

by L1L LE0

Previous app interface was a bit better in terms of adding payment method, being able to use Apple Pay as an example. Still good, but noticed previous app interface also had more options..

by Seethestarsablaze

Easy user experience, well designed, and super convenient. I like the rewards offered and just the overall look of Dennys itself! My first use of it was seamless so I’ll definitely be using it more in the future.

by Schwarzgold

Yesterday, I selected curbside in Kapolei, the phones were down and guest were waiting to be seated. I had to pick my inside 45 minutes after I ordered. The 5 stars is the way my order was packaged with all the condiments. The food was very well prepared as well.

by Nickt647

I’ve always loved the food at this app, but the costumer service needs overhauled at almost every location. The last time I ordered delivery, not only did they mess up the food order, but refused to take responsibility for it, and blamed the delivery service in which they use. And would do nothing to correct or compensate for the mistake. And claimed free delivery, but as always in life, NOTHING is free, and if it sounds too good to be true, it ALWAYS is! Hopefully the order I just put in is correct. 🤞🏻

by SalButan

As a busy mom of three I am always looking for ways to make dinner time as easy and delicious as possible. With the Denny’s app I’m able to do that. I was able to order my food on Dennys and it got delivered right to my doorstep. Dennys is super easy to use.

by Kreddykrow

Denny’s Is one of my favorite places to go because of the selection of food that they have. They also have a senior menu which helps a senior to save money. The food is cooked well it’s hot, good, and the staff is very nice! They know us by name and treat us like family! Thank you Denny’s, keep up the good work!

by Neenee01g

I have loved Denny’s for years. From my years in high school for sure. It’s one of the only places I can go any time of day and get what I want! The great part for me is I can get breakfast for dinner and vice versa. I also love that I know I can get what I want there without any fuss. It’s solid on my list of places to go late night and early morning.

by Bry1o

Ordering on the Denny’s app Hass to be one of the easiest things that you can do nowadays it literally took me less than 10 minutes to find what I wanted to eat The layout of Dennys in general just makes ordering on it such an easy process if you like Denny’s you should definitely download Dennys

by Moka Lion

With the craziness of my life, being a full-time nursing student and full-time mom, I have used the Denny’s app on many occasions to get me out of a jam when I just didn’t have enough time to cook for my family. The streamlined ordering and the ease of re-ordering previous orders is really what has helped me. I recommend Dennys 100%.

by Alecohlaker

Ordered some late night Denny’s while having friends over and it was such a great experience. The new app design looks awesome, and ordering through it literally took only a couple minutes. Food showed up fast and we enjoyed!!

by CrailBail

Every time I order I have to type in my CC and billing info again. Even when it saves the card I get an error when checking out because it doesn’t save the billing address to go with it. Then if I type in the billing address and click the saved card Dennys fails by trying to add the billing address as a new card but since it is on the saved card that’s a no go and I have to type the cc in again anyway. This has been going on for months and I kept telling myself that they were bound to fix it soon but nope. It wouldn’t be that bad if Dennys supported auto fill but of course it doesn’t.

by Robertiii

I created my account entered my address and at the end it asked me to verify my address so I did, The system then changed my address off by one house and locked it in and there is no way to change the address now I have to call-in to DANNY’s to get them to send to the correct address NO GOOD. Also, they don’t tell you in Dennys or the website that their food is being delivered by a third-party delivery service the in-store help had no idea who was delivering my order. I would love to be a part of your consult or making this service better. call me.

by Keith L2

A couple of years ago, this was my favorite app because it was so easy to use. Then they “upgraded” Dennys . Even though I have and use my login it won’t save my credit card information nor my address. I refuse to enter all that information each time I want an order. Please “upgrade” your app again so that users can sign in and have the credit card information and the address saved like you did a couple of years ago. Until then, I will continue to get food from other restaurants around Denny’s but not at Denny’s.

by Charlie12985

Everything about Dennys is terrible, it changes the price of food you are trying to put in your cart, it won’t except any cards you try but it will charge your card. I was completely unable to order my food. The frustration Dennys caused me to skip eating at Denny’s all together. They are obviously losing customers over Dennys (just read all the one star reviews) and they don’t seem to care. They have made no effort to fix Dennys or to take it down completely to save everyone the frustration of attempting to use it.

by Hot_wire

It’s nice to know you can spend 30 minutes trying to decide what you would like to eat and at the very end, you’ll find it’s a REALLY GOOD APP to make you not order anything! So after 30 minutes, I knew what I wanted. Tried to order... “can’t complete your order at this time. Call restaurant.”

Yeah that’s not gonna happen. That’s why I took time to download Dennys , put in my credit card info, etc. If Denny’s can’t take the time to make an app that works, I won’t take the time to order from them anymore. I’m also selling my shares of it because I got them when they were $2.80/share. 🤑🤑🤑🤑🤑

by LaKymbriaJ

Dennys is not worth it, there’s no convenience to it. If I could give you guys zero stars I would. It never actually saves your card well on your account so you have to keep entering in the same info.
Also, there’s need to be a way for the store to be able to refund an order that is cancelled well before the time it was set to even be started, after calling your help center and the store I went through so many hoops and STILL didn’t get my refund for a meals they never made and I never received. If you’re going to have an app make sure it’s actually convenient and secure to use, not this sad attempt.

by Eve_aye

So I got Dennys thinking i would be able to place and order faster/easier than calling in. Spoiler alert** I ended up calling in to place my order.
There’s absolutely no sections where I can place the info for my gift card that i was planning to pay with. I tried to take advantage of the free delivery but I couldn’t since I didn’t want to use a credit card. Then I figured, if I do pick up, there might be the option to pay at the restaurant, right? WRONG! It kept asking me for my credit card info. So many things wrong with Dennys it’s ridiculous, starting with not being able to place a gift as a payment option AND not placing the option to pay at the restaurant. I can see why Dennys is so poorly rated. Never again Denny’s!

by Emmalada

I ordered online for delivery a few nights back. About 10 minutes after the order was supposed to be delivered, I called the store and they told me that my order was there waiting to be picked up and no one ever came. Apparently, the have partnered with DoorDash for their deliveries. When I asked for a refund, I was told that I would have to contact DoorDash for that. The issue is that on my credit card statement, it was charged under “Denny’s”??? I’ve called Denny’s customer service multiple times and it just rings and rings with no answer. I’ve called DoorDash and they’ve tried to contact Denny’s with no luck. 0/10 for customer service. 0/10 for employee training. 0/10 for the whole experience.

by Juniorblue91

Used to work great as long as it was simple orders but last few months Dennys is terrible. Half the time it won’t let me sign in and I have to remake entire account, constantly declining my card for mismatch info, when it’s the saved card and been the same whole time does this EVERY TIME so every time I order I have to delete saved card and redo even tho it’s the same exact card. App isn’t up to date with the restaurant your ordering from, as in what available. Has happened many time I go to pick up and they let me know that they don’t serve this item after certain time or they have been out of something for days and I have to remake alter order and wait on my lunch break. And a few times I go to pick up and I get looked at like I’m crazy bc they never actually received an order at the location. At this point I’m in first name basis with the girls and cooks at my local place and just resort to calling to make sure everything goes through which defeats entire purpose of Dennys. Sorry Denny’s unless things get fixed I’m not doing doing business with it anymore

by Lauraliu

I have been trying to make an order on here for about 15 minutes. When checking out it says that my card has been declined due to address or billing zip mismatch, all of which are correct and I have use this card at Denny’s multiple times. Now it says it can no longer process my order even trying with another card. Does not give you the option to check out in store, like many places.
Apps are supposed to be for convenience and this one is anything but. This isnt the first time I have chosen another restaurant simply because the issues I’ve had with Dennys. Ive actually haven’t even been able to order thru it. I thought I would try again since it had been a while, hoping the bugs were worked out.
I like Denny’s, but when you don’t have time to sit in a restaurant and wait and you’re unable to make phone calls due to the nature of your work this can become very frustrating.
If I wanted to call the store, which Dennys suggests, I would’ve just done that instead of trying to use Dennys to order ahead.
Completely useless.

by Johnregan9

The menu is pretty inclusive, but I definitely have more customizability in the store. I can order a stack of any kind of pancakes, I can take off individual ingredients and I can PAY. It wouldn’t take my card because it said I had an inaccurate billing address. Then it locked me out and told me I had to call the store.

by Osby89

Dennys is OK if you don’t mind entering your credit card info more than once even if you have it saved. They give you an option to customize your order but don’t get happy you’re only allowed some customization unless you don’t mind explaining what you want in the special notes field but don’t get to specific because you don’t get that much space.
(ex: I was ordering a Grand slam with pancakes, 4 eggs and hashbrowns in the customization I was allowed to order two eggs had to order meat for the order to go through and then had to put a special note that I wanted 2 extra eggs and no meat)

by Skershne

CON: Doesn’t have an option to keep you logged in or to save login info. Would be nice to be able to use have login saved and be able to use Touch ID. If you switch out of Dennys it logs you out, which is frustrating because then you have to re-log back in.
PRO: Have been able to use it at multiple locations without any issues. Allows customization of menu items.

by Edz8386

I love the fact that I can order food, pick it up, and not have to wait at the restaurant. However Dennys does need some work. For one the password requirements are a little too much. I really can’t remember all the passwords I have and would appreciate signing in with Face ID. Also for some reason I saved my card on Dennys and it’s not working. So I have to re-insert my card again which makes it inconvenient.

Another problem with Dennys is after inserting my information during the checkout phase I have to click somewhere else to be done. And if I click somewhere else I could be taken to another screen which makes it a hassle going back. If there was a done button after inserting the information this would be great.

I hope the development team could really create a solid app where are you don’t have to re-enter your credit card information. I love ordering food through Denny’s but I just want it to be simple so I can re-order again.

Besides all the information above I really like Dennys because I can easily select my food and add the toppings I want. So I am giving Dennys four stars and hope the account and check out sections will improved over time.

by The Bailey Clan

I have ordered the fit fare veggie skillet many times and had no egg whites mixed in. The menu has evidently changed because instead of 350 calories it now says 550 and has egg whites and 550 calories. It’s position on page is changed too, but it’s the calories that matter to some of us.
The restaurant here in Rome is very nice. The food came at reasonable time and our order was correct. Waitresses are attentive and food was good.