Content Status

Last Updated on 2025-01-20 by AirWatch, LLC

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User reports:
No current problems

- Laggy functionality with Apple Pencil in PDF files

- Menus disappear before selection with new mouse features

- Login button not functioning properly

- Bookmarks are deleted with every manual update

- App crashes frequently, making it difficult to open files

- Uploads fail for no apparent reason

- Aggressive auto-saving of PDF annotations causes distraction

- Falls short of minimum features of a good reader app, such as inability to drag open document tabs to re-order.

Common Content Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Content network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Content App
1. On android, goto Settings » Content » click [Force Stop]

Clear Content App Cache and Data:
1. On android, goto Settings » Apps » Content » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Content.

On android, goto Settings » Apps or Manage Apps tab.
Click Content » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Content » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Content