Tunnel Status

Last Updated on 2024-10-18 by AirWatch, LLC

I have a problem with Tunnel

Are you having issues? Select the issue you are having below and provide feedback to Tunnel.

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⚠️ Most reported problems ⚠️

Connection

33.3%

Crashes

33.3%

Not working

33.3%

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- The app works inconsistently, causing frustration for the user.

- It works on one device but not the other, making it difficult to use for work purposes.

- The app has not worked on the user's iPhone or iPad since December 15th.

- The tech team has not been able to figure out why the app fails randomly.

Common Tunnel Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Tunnel network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Tunnel App
1. On android, goto Settings » Tunnel » click [Force Stop]

Clear Tunnel App Cache and Data:
1. On android, goto Settings » Apps » Tunnel » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Tunnel.

On android, goto Settings » Apps or Manage Apps tab.
Click Tunnel » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Tunnel » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Tunnel