Resource One Credit Union Reviews

If you use ResourceOneCreditUnion make sure you keep track of your spending because you will have money go missing with ResourceOneCreditUnion. I’ve called and they say they are looking into it but I’m very sure they are going to say it’s a user error. KEEP TRACK OF YOUR SPENDING. They don’t show pending transactions and they take out of your savings as if you don’t have money in your checking.

For starters there’s no way to do a simple wire transfer to another persons bank with a routing number. Second, if you own the old app, this one doesn’t update it but creates a new instance so you have multiple apps on your phone now. On the main screen it doesn’t even ask you to enter your account number before submitting. This new version has far less features than the old one. There’s also zero support or help info in ResourceOneCreditUnion . There’s also no support for debit cards. You have to get yet another app, MobiMoney, to even manage that and it also has no wire transfer feature like most debit card apps have now.

The new app is so much better than their old version. So thanks for investing in it. That being said, it’s easy to tell they used lower cost developers and did not QA ResourceOneCreditUnion thoroughly. They also appear to have used a progressive web app rather than a true native app. For example, when you use bill payment and are prompted to enter a dollar amount the entire keyboard comes up. This is the same in several locations in ResourceOneCreditUnion . Most banking apps know that 100% of the time you will be using digits for a certain function so they default to the number keypad for digit entry. This would make it so much easier to use. Also they pulled in lots of old accounts and I now have all of them listed and my son has all my accounts listed on his app. That is such a violation. Better QA should have been done. So overall it’s better, but my fear with R1 is that won’t continue to improve it. Fingers crossed.

It was a great feature to be able to see account balances without logging in. However, recently this screen has not been updating.
As you can imagine, having it show there is more money in the account than there is is much worse than not having the feature at all. Please fix this bug! Or remove the feature. Thanks!

I really like ResourceOneCreditUnion specially after the update until it kept taking me out of ResourceOneCreditUnion once I try to log in. It does it every time. My iPhone is up to date on all updates, I’ve restarted my phone, deleted ResourceOneCreditUnion then reinstalled it and still it does the same thing. It just glitches out and kicks me out of ResourceOneCreditUnion . Not sure why.

It’s usually 5 stars but lately I log in and it says unexpected error and then I’m not logged in. I’ve uninstalled ResourceOneCreditUnion , refreshed ResourceOneCreditUnion . Same thing. It’s also currently updated. Yet I’ll log in from the web and I’m fine which I know it’s the actual app. It’s acting weird. ResourceOneCreditUnion needs some attention

Zelle no longer works at all for me since it has been added to the R1CU app.
Zelle + Resource 1 = 0 stars from me.
Resource says it is not there fault nothing they can do.
That’s why RESOURCE 1 has gone from all the stars from me to 4. It will continue to go down until there is a fix.
Quit passing the buck and reach out and make the fix

Love the new design to ResourceOneCreditUnion and the addition of Zelle finally!. However a major rework comes with bugs and boy is this version buggy all user settings lead to a 404 page or tells me I don’t have permission to access it!. Over all after this is all fixed up and polished it’ll be a solid 5 star rework!

Now that we have Zelle I think we are an up-and-coming Bank with a great app. Only thing is the virtual deposit take way too long to process when I bring it in, It’s on my account immediately, but if I use the virtual deposit feature it takes 3 to 10 days we need to fix that and then we will be optimal, other than that, it is a great app!

Needs to upgrade ResourceOneCreditUnion to more of a update system as well as atms and at least have it where you can transfer money from other banks and etc like Bank of America

Been a member since 1972. Yes that date is correct! I have financed a boat, many cars. Always best rates and best service. When others are griping about their banks, I know I can depend on having the great consistent service I have had for the last 52 years. R1CU is the greatest.

When opening ResourceOneCreditUnion it promotes a message to update when you attempt to update it shows as if it has received an update of the new version. The bugs are not quit repaired yet.

I have been banking with R1CU for over 10 years. They are a first class team. I would recommend them to anyone. ResourceOneCreditUnion works great and is very easy to navigate.

Please know I went from state to state and this bank works with you when you need a bank all the way… you speak they help !!! Pretty neat

Very complex finally and it has its moments in areas with very low service but as long as you got good wifi you got it! Being able to send money thru ResourceOneCreditUnion in conjunction with Zelle was a pretty easy s

I have all my right login information as well deleted an redownloaded ResourceOneCreditUnion it refuses to let me use ResourceOneCreditUnion . It just says an error occurred every time I login in.

I just wish it was more updated like it’ll tell me when my card was used on my notification Lock Screen instead of always having to actually open ResourceOneCreditUnion

I have been on iPad and Mobile trying to located where icon
show for electronically depositing checks to new business account for almost 2 hours!!

We have login in and out of app EVEN uploaded New App!

We have read each menu options over and over!

There is nowhere an indicator … The word “Deposits”,
does not show anywhere .

So will STILL drive to a location to deposit at least 20 Checks..

This is absolutely ridiculous !

I’m unable to change my phone number on ResourceOneCreditUnion . When needing to reset password I am unable to get texts, the phone number to get codes have changed and now my app is locked.

I would love to be able to view transactions from credit card without having to log in into another portal of ResourceOneCreditUnion