Capital One CreditWise Reviews

by TAM1234554321

This product is so bad. It gives you scores several figures lower than your actual score leading you to believe that you are in bad shape and may not qualify for things you are eminently qualified for. It probably helps them justify poor rates that they offer. Always check your scores with other lenders especially your bank to be certain. My actual score is about 100 higher than what creditwise says it is. Yea you heard that right one hundred. I’m so annoyed because I could have applied for and gotten refinancing in 2019 if I wasn’t looking at this stupid credit wise information. I’m still going to get it today despite credit wise claiming that my score is 100 points lower than my bank says it is. But a lot of interest has been paid over the past years I could have saved. So irritated.

by Sdsxzs

I’m not sure about the glowing reviews on this. This will give you a good “idea” of your score, but the way it simulates credit is a joke. If you enter in credit simulations like “I want to pay off my credit card debt” you will see ZERO change in score, but it sure will show you what will happen to your score if you do anything negative. The reason I deleted CapitalOneCreditWise is due to the fact that their reporting using VantageScore 3.0 is garbage. Do not trust that at all. And yes, I know VantageScore comes from all 3 bureaus, but you need to watch your credit profile more closely than just relying on this inaccurate trash.
Secondly, when I was playing around with the credit simulator, I chose the “pay off your total credit card debt” option AND the “make on time payments for 2 years” one just to see what it would look like. It “simulated” that my score would improve 3 points. Absolute lie. That is not going to just increase you 3 points, it will be much higher.
I’m sad to see CapitalOne have such a terrible app, but here we are.

by Dd89074

I have had Capital One for years and love them dearly because they honestly care about their customers. So when they offered this service “Credit Wise” I didn’t think twice about signing up with them. But Credit Wise is ridiculous to sign in to. Every time I get an “Alert” that I need to sign in to read details and EVERY TIME I have to send my personal information so I can “change my passcode” which I find ridiculous! I don’t have the time to do this every time, I will use another credit card app that actually works for me instead of creating problem. Shame that Capital One is connected to CapitalOneCreditWise, they are so much better than this. I had to give one star because I couldn’t give them zero.

by Sofy Shu

Super upset about my recent experience. Based on CreditWise score I have had an ‘excellent’ score for some time now (with a headroom), so based on this, I applied for a Capital One credit card which requires ‘excellent score’. I was declined, due to insufficient score. It turns out, Capital One uses a different provider for their application screening and that provider somehow had a materially lower score for me, which put me just below the threshold of the ‘excellent’ qualification. Not only did I not get the credit card approved, this also negatively affects my rating. In combination with my other poor experience with Capital One (eg not being able to get a lost credit card reissued for a month now), I’m furious and am looking to switch the bank. I used to like Capital One a lot, but their service quality has been going down and is becoming unbearable.

by Null_error_404

App developer team is asking for Social Security numbers upon sign up when creating account. After giving all personal information and confirming identity the credit wise app closes out forcing you to login again. Problem is you aren’t allowed to login using the same credentials. After clicking on “Need Help” I am again forced to enter the same credentials. After entering you are then told that the information you entered does not match what they have on file. There is no option to send an email or text to correct anything. Your personal information is being held captive and you have no methods of securing or retrieving the status of this login. I strongly suggest if this happens to you to contact Capital One immediately. I am hoping to hear back from Capital One regarding this matter within 24 hours.

by Derpydewper

Wife and I both installed CapitalOneCreditWise, entered our social and gained access, its a good app when you’re able to use it. For some reason, either through upgrading the phone or CapitalOneCreditWise our account seems to get locked and when attempting to use the “password forgot / reset” link, entering our last name + social + birthday, a message always appears that displays they cannot find the account. Only way to reset the password is by calling capital one which then redirects you to credit wise who then ask for your social to get a password reset. There has to be a better way. App still emails me vague updates that I am unable to see since i’m unable to log in. I’ve had CapitalOneCreditWise now for over 3 years and have only really used CapitalOneCreditWise for about a year of that the rest i’ve been locked out. Please fix this!

by Kandi Yams

I actually like CapitalOneCreditWise, I use it because it's connected to my Capital One credit card account but the score it shows isn't accurate. I just paid $2151 to pay off 1 credit card and $1000 to pay off another, I was going to purchase a car at the end of they year because I'm waiting on my credit score to go up. In January it said it was 564, I made 2 small payments of $500 and $300 to 2 cards and it jumped 50 points to 614. So I'm like oh once these last 2 payments are made it's gonna go up to 653 where I'm usually at and will be closer to 700 by December. Well I go into a dealership on Saturday February 24th and they told me if my credit score was 625 they'd give me a car with $0 down. My friend just bought her car a month before me and she told me her score was 652 and higher than what Credit Wise showed and she got a 2018 Honda CR-V with $0 down so I let them run mines. 30 minutes later the lady comes to me and say "which car do you want, go pick your car out cuz I got you with $0 down!" I rolled off the lot in a 2018 Mitsubishi Outlander SEL and my credit score with TransUnion is 667 where it shows 614 here on Credit Wise and they go by the TransUnion score, it was 632 with Experian as well so either way I was leaving the lot with a new car. They don't go by Equifax anymore when looking for financing.

by The1jazzybabe

Capital one is not even correct with their own card on CapitalOneCreditWise. My cards are paid off and credit wise still after 3 weeks and another reported month, they are still not correct. Not worth the effort to download.
If CapitalOneCreditWise got things correct it might have a chance at 3 or 4 stars. Update: app took 2 months to get it all correctly done. As I see my credit score increase CapitalOneCreditWise tells me to consolidate my cards in to one card and use their service to apply for it. So it seems as if they only want to help you then to sabotage the help they have given you. Not to worry most of the credit apps are like this. I understand you need to make money, but please give better advice as to keep a person’s credit number higher not to lower it.

by GrannySmith18

Three months ago I paid off all of my debt and I was really excited to see that reflected in my credit score. Within 2 weeks Turbo Tax was notifying me of changes to my score as each of my zero balances were reflected to the credit bureaus. Every single time, I would check my Credit Wise app hoping to see the update. But ever time I signed in, every weekly update was the same “no change.” Today makes a little over 3 months that debt has been paid (the length of time Capital One tells you it takes for something to report to the Credit Bureaus) and there is STILL no change to my credit wise score.

If you’re expecting to accurately and effectively monitor your credit I do not recommend CapitalOneCreditWise. I only use it for the score simulator at this point and it’s the only reason I didn’t give CapitalOneCreditWise One Star.

by Hoop228

Would rate 5 stars compared to other credit monitoring apps. But CapitalOneCreditWise could be improved. Great app for checking your credit score. Could do more to make it easier to understand what is affecting the score. Also would be nice if you could provide tips for people with low scores on what changes they need to make to their credit that would allow them to be accepted for financing a home or car with capital one or one of its lenders. Which as a result could lead to benefits for Capital One as well. Thanks for CapitalOneCreditWise thought it has been great. Based on CapitalOneCreditWise it has been easier to monitor my credit and make sure I am improving. I was accepted for a auto through Capital one and a lot of it I believe was the help provided by CapitalOneCreditWise !! Thanks again 👍🏾

by Bobbyjj1

CreditWise is a very helpful user-friendly app for monitoring your TransUnion report. It updates weekly and allows you to view any changes, if there are any. It does provide a TransUnion-generated Vantage 3 credit score, which is usually considerably higher than the FICO scores that lenders actually use, so try not to take it overly seriously. Also, the credit simulator—which I think is also powered by TransUnion—sometimes provides some really wacky information, so try not to take it too seriously either. According to the simulator, my credit score would greatly increase if I were to allow all my bills to become delinquent for a month, and if my property would be foreclosed upon. It also shows that I’d see score gains if I were to have my wages garnished. Let’s hope that’s not accurate!

by Pettifogger From Boston

Very shortly after I signed up for CreditWise I received a notification that I had changed my address and applied for a new card. I had done neither so I was very concerned. I was traveling at the time, but with the information about the transactions I was able to contact the bank that was issuing the card and tell them it was fraud. I also was able to contact TransUnion and put a fraud alert on my account with all three credit reporting agencies.
I never expected that I would need CreditWise, but I am very happy that I signed up for it--all at no cost!

by Chinadoll1234.

Hello, to whom it may concern I have been a subscriber of credit wise for over 6years now. I love credit wise because it has helped me keep track of my credit in many ways. Some ways credit wise has helped for example is knowing what’s on my report, such as what positive accounts I have vs negative. In addition it also shows my score on a weekly basis which has been a great help and peace of mind knowing exactly where I stand with my credit. One this I love the most about credit wise is that they also help you understand ways to improve your credit by giving do’s and don’t when trying to build credit, as well as where you stand in the good or not so good credit by showing you the chart of what category your score falls under and an ideal example of where you should want to be with your credit.

by Mandaloriin

Noticed my credit score was dropping every time I would check on my Capitol One creditwise app. Reason for it was an excessive amount of credit card usage even though my credit usage was low. After further investigation I found out my name was still on an account with my ex-wife from twelve years ago and she was running up charges on it. She said she didn’t realize my name was on it as well. Do I believe her…maybe but if not for creditwise it could have been a huge issue down the road. Thank You Capitol One for creditwise!!!

by Sherry Gator

I have really learned a lot while I’ve been on CapitalOneCreditWise for over a year it has brought my credit score up tremendously it will even keep track if your Social Security number why Yankee is found on the dark web which it has not reflected my credit score at all and I think God for that my credit score was white in the 500s when I started and now it’s almost 700 I’m so proud of myself for paying off my credit cards and every month on the balance

by Bittten

I have been nothing but satisfied with my capital one card so when I learned that they have an app to monitor your score FOR FREE! I decided to give it a shot. CapitalOneCreditWise is my favorite of all the monitoring apps I have and they continue to add super useful features and their customer service is nothing short of impeccable! ahem(Better than American Express)ahem. Really the only thing that could make this excellent app perfect would be more frequent updates but other than that it's really a great app! Plus I really really like the simulator it helps me decide what to do with my credit. Keep up the great work and sincerely, thank you!

by Mike122159

I know you cannot force the credit agencies to change things just wish it was able to elaborate when there’s a problem with the credit bureau they seem not to fix any problems basically just ignoring my request not seeing any results what I mean by that I file a complaint and I never hear anything back there’s a couple things in collections that are not mine I have Medicare and when the medical office billing they don’t put the right codes in the way that Medicare requires they try to force me to make the payment and it gets put on my credit report that process is not fair

by Derrick D

So a year and a half ago I gave $99 and got a $200 secured card with a credit score of 519. I got got a credit line increase of $300 about 6 months later and now after a year and a half I am up to $1500 credit line and also got accepted for a $500 UNSECURED card with 0% apr for the first year and 2% rewards on every purchase and my credit went to 714!!! This is the number one best credit building card there is!!! But don’t be fooled by CREDIT ONE, they try to look like CAPITAL ONE! And I recommend that you NEVER get a card from credit one!!!! Capital One is official, just have a little patience. I am now in the process of closing on my first house, all because of capital one!!!!!!!!!

by Asileven

I had gone through some tougher periods in life and my credit score reflected it. CapitalOneCreditWise has been such a helpful tool (especially with the simulator) to understand what makes my score go up, go down, etc. It’s also given me a peace of mind knowing what my score is exactly at any given day. I love getting notifications knowing when someone pulls my score to knowing when my score changed. The newest update, which explains step by step why it moved the way it did, makes it even easier to understand. It’s not rocket science, but it’s not something taught in a class before you graduate. I really have benefited from CapitalOneCreditWise and it’s taken the “unknown” to a level of knowing - how I can help myself. Thank you!

by Lmontero66

I’ve been sent e mails that my fico score is going up? But when I check by either going through the e mail link to my app or go through my app, there is no change.

Also my credit card balance shows a 442
For all my credit cards but when you go into looking at all the cards I do have they are at zero balance as they should be all cards have been paid off since June 2020
I know it takes about a month to refresh your actual balance, but we are now in June ! If you could fix it, that would be great. Other than that I like app and I know bugs can sometimes occur

by D3TIRMIND

Their simulator has nothing about what effect it would have to remove all negative information from your credit report. And let’s face it if you’re trying to improve your score that would make the greatest impact. And to say making all your payments on time for 2 years has no impact or saying that getting an increase in your credit limit when your credit use is below 10% will lower your score is flatly false. You can not see what impact if any it would have to have 0 inquiries on your report. Their simulator (which is the only reason I downloaded CapitalOneCreditWise) basically tells you there is no way to improve your score. I’m only in the high 500’s but in 2 years I guarantee I will be over 800 even if this simulator says it’s impossible

by Murphy5111

Credit score seems right but new accounts and other changes sometimes take months or never show up. For example, I have a new account that took several months to show up and they had to run my credit. Almost a year after the account showed up, the inquiry never did. It was a credit card so the inquiry definitely happened. Also had one late payment once in my life and it was the credit card company’s fault. Credit wise showed that I had 96% of payments on time three years after that account was closed. Didn’t make sense out of the thousands of payments. My concern is that if someone opens an account in my name, CapitalOneCreditWise won’t pick it up. 12/13 update. App says I’ve used $0 credit for the last few months. Still very inaccurate.

by Aurbvtfjsoxmfh

Has anyone else but me stopped to think about the fact that CapitalOneCreditWise requires all of your personal details..?
Has anyone verified that CapitalOneCreditWise is, in fact, owned and run by Capital One Bank? Is there a guarantee that they will not share or sell your information? Does anyone else wonder why they’re offering this service for free - even to people who aren’t their bank customers??
It’s brilliant on the part of CapitalOneCreditWise owners! Offer to check your credit for free, and track activity using your SSN, so you feel safe using CapitalOneCreditWise ...what’s to stop them using your information for their own data collection and exploitation?! Don’t EVER give out your social security number and personal details to people you don’t know and trust!

by Toniaraper

We are praying that my parents estate will be finalized in the next month so we can get caught up on all our accounts. It’s been a very frustrating ordeal and emotionally draining. I can’t stand being behind on payments it eats away at me everyday. So with prayers and some luck we can get our car loan on tract and pay off credit cards from having 5 bypasses a few years ago. We should be starting to enjoy our lives rather than worry about day to day survival at our age. We are trying the best we can to stay above water it’s a terrible feeling and hopefully it will be resolved in the near future..

by Jams12345

I was referred to CapitalOneCreditWise by a Capital One rep, while reporting identity theft (person applied for a credit account through them with my info.). They were amazingly helpful, especially since I wasn’t an actual customer. They walked me through every step of what I needed to do and helped me place a fraud alert with all three bureaus. I feel they went above and beyond what was expected for me! Next time I’m in the market for a credit card, I will definitely go through Capital One. Top notch service!!

by Althlone

I am trying to build my credit score. But it seems that if I spend money off of my credit card, it adversely affects my score. However, when I make payments to said credit card, the payment is not reflected timely. And being that CapitalOneCreditWise looks at your score every 7 days to determine your score, you should update the credit card balance every seven days! My score goes up and down so much in one month, I cannot stabilize my score to achieve my goals.

by Itsissacbitch

I love capital one. I normally tend to check my credit score on here. However, I also have the Experian Credit App and it shows a lower credit score then the one Capital One displays. Also, through Experian I paid $5 to get a one month subscription that allows me to view all three credit scores. None in which display the score Capital One displays which is significantly higher by 75-80 points. I rate Capital One 5 stars because it is easy to utilize.