Contact Resource One Credit Union Support

by Jaiuon7

If you use this app make sure you keep track of your spending because you will have money go missing with this app. I’ve called and they say they are looking into it but I’m very sure they are going to say it’s a user error. KEEP TRACK OF YOUR SPENDING. They don’t show pending transactions and they take out of your savings as if you don’t have money in your checking.

by Phantammeron

For starters there’s no way to do a simple wire transfer to another persons bank with a routing number. Second, if you own the old app, this one doesn’t update it but creates a new instance so you have multiple apps on your phone now. On the main screen it doesn’t even ask you to enter your account number before submitting. This new version has far less features than the old one. There’s also zero support or help info in the app. There’s also no support for debit cards. You have to get yet another app, MobiMoney, to even manage that and it also has no wire transfer feature like most debit card apps have now.

by Tim McCallum

The new app is so much better than their old version. So thanks for investing in it. That being said, it’s easy to tell they used lower cost developers and did not QA this app thoroughly. They also appear to have used a progressive web app rather than a true native app. For example, when you use bill payment and are prompted to enter a dollar amount the entire keyboard comes up. This is the same in several locations in the app. Most banking apps know that 100% of the time you will be using digits for a certain function so they default to the number keypad for digit entry. This would make it so much easier to use. Also they pulled in lots of old accounts and I now have all of them listed and my son has all my accounts listed on his app. That is such a violation. Better QA should have been done. So overall it’s better, but my fear with R1 is that won’t continue to improve it. Fingers crossed.