Transamerica Retirement App Reviews

TransamericaRetirementApp is the farthest thing from user friendly there is. When you manage peoples money you need to be more user friendly and TransamericaRetirementApp takes way too long to load anything. The least you could do when I re allocate is show me a before screen but nope that’s too easy they need to fire the company that handles their app … I’d say there is a very few percent of people that can understand this 401k crap and you guys or gals could do a way better job at simplifying this make it easier to re allocate funds give us more investment options it doesn’t matter if you have a million dollars or none treat everyone as a priority

I always have problems opening and using TransamericaRetirementApp. I usually have to force close it at least once before it opens. Now I can’t even get into my account since they updated it. With the amount of money at their disposal, you’d think Transamerica could afford to hire decent software engineers. *UPDATE* Weeks later after the fatal update and it still doesn’t work!! It sends me an email verification, I enter it, and it sends me back to the error screen. What is happening to my retirement money?? What are you hiding?

Btw, nice try with the fake 5 star reviews from bots. You must really be scared.

They provide zero useful information, either on TransamericaRetirementApp or on their online portal. If I wasn’t locked into their 401k retirement plan by my employer, I’d move my money out in a heartbeat. The lack of transparency by this company says to me: “Thanks for your money sucker!”

If I’m going to be giving you thousands of my dollars, I want to know the details of what you’re doing with it. But no, all they show is my account balance and a supposed overall rate of return (which is never right, on any site I might add). However on other sites, I can view my transaction history to see how much I’ve contributed, how much they’ve charged in fees, and what returns I’ve gotten on my investments. This information is nowhere to be found with TransAmerica.

Additionally, they don’t even have the courtesy to narrow the investments list to just the assets I own. So I see the entire list of their offerings with zeroes in 80% of the columns. How annoying is that? And since they don’t even do that, they definitely can’t be bothered to show me a breakdown of my own cost basis and gains for each asset. THIS IS BASIC INFORMATION that every investor should have access to in order to manage their investments.

TransAmerica, I hope you see this and understand that the lack of information you’re providing to your customers is almost criminal. Again, if I was not forced into your 401k account by my employer, I would be gone in a heartbeat. Please, do better.

TransamericaRetirementApp is bad. Really bad. I have had login issues with it since I first installed several years ago. There have been many times where I couldn’t access my account for MONTHS. This is just not a good company to do 401k with. Prime example of TransamericaRetirementApp’s magnificence: I went to log in today, and it decided that it doesn’t know this device anymore. As usual. I then had to MFA, but the only way they do that is through email (email is so bad for this!) so I completed the steps, but not without struggles. As soon as I logged in TransamericaRetirementApp asked me to rate. I clicked sure I will rate TransamericaRetirementApp , then guess what it did? TransamericaRetirementApp closed immediately. I wasn’t given any opportunity to rate. It didn’t send me to TransamericaRetirementApp Store. I was kicked out and staring at my Home Screen again, confused about how I got there. The behavior was like Transamerica doesn’t want to do business with people who want to rate TransamericaRetirementApp . So stupid. This was the last straw today. I’m going to roll over to Schwab.

This is literally the worst app I have ever used. Will be moving my money from Transamerica at the first opportunity to Fidelity because of how horrible the experience is. Honestly, it’s that bad. Can’t get the statements you need, TransamericaRetirementApp “clocks” when you try to do anything, and constantly says that information is not available. The complete lack of investment into a quality app makes me believe that the entire Transamerica company is a bottom-tier organization. For Gods’ sake, get your act together or sell to a better company. TransamericaRetirementApp makes you all look like fools. The team who designed TransamericaRetirementApp either had no funding to accomplish the task, or made terrible decisions at every turn. Either way, people should be fired over this. I sincerely hope leadership sees this review and takes ownership of their crap product. I am a fairly new customer who will leave the first opportunity I get. My next conversation will be with my company’s HR team to beg them to change our 401K plan to Fidelity. Shame on you Transamerica.

I’ve been forced to use TransamericaRetirementApp for three years because my company uses Transamerica for my 401K.

All three of those years, TransamericaRetirementApp hasn’t received any major overhauls. The UI feels like a web page, and it’s slow and unreliable. I constantly get errors that prevent me from logging in. The most recent is an error with an agreement that you have to select “Agree to All” before you can log in, and when you select that option, it takes forever, then times out, then says there’s a problem. I’ve been having this issue for a week or so now.

TransamericaRetirementApp needs to be redesigned to look like an iOS app, needs speed improvements, and needs to be more user friendly. It barely shows any of the information that at a 401K holder such as myself would need, and I can’t make any meaningful edits because the interface is so hard to understand.

Trans America website and especially the mobile are garbage. It is really surprising that such a large financial institution would drop the ball so spectacularly on an important client portal. TransamericaRetirementApp doesn’t display rate of return correctly or even allow me to get past the landing page. TransamericaRetirementApp is useless as that point. The website is better but they have three or four different portals and it’s difficult to determine which one is correct based on your particular account. My account is through my employer’s 401k so I don’t have a choice on financial institution but I’ll not invest any of my other money with TransAmerica because the client portals are terrible. With all of that being said, the funds available in my 401k are high quality and I am pleased with my 401k performance. TransamericaRetirementApp and webpage are dumpster fires.

Nothing on TransamericaRetirementApp works as it should, for a company that manages HALF A TRILLION DOLLARS worth of accounts you would figure they could invest in their IT departments abilities.
It’s 2023, there are no excuses beyond incompetence for an app to run like this one does, and less so for a website.
TransamericaRetirementApp makes me wonder exactly how secure my personal information is in the hands of this company. At least I am comfortable knowing when this company gets hacked, the hackers probably won’t get away with much because the website and app never load anything beyond a balance.
What a waste.

I was able to log in a few time recently to keep up to date. Ironically today was a complete disaster in trying to log into this mess!!! WTH did they do to TransamericaRetirementApp and Website??? I have log in credential, but the website comes up blank!!!

I’ve paid into this particular account for like 6 years. Even for more than half of the first part of it my employer put in an equal share. Even after moving on and taking it with me after leaving that employer. Mind you, it cost me a couple of a hundred dollars per year. If I were to close it, they’d only give me 1 payments worth ( or cash out ).

I honestly was skeptical about this benefit at the time of enrollment, even more so now!!! Sounds like a big scam to me.

Can never get TransamericaRetirementApp to work, not to mention even the desktop version isn’t any better. Always have issues with them. Honestly if it wasn’t for my employer I would of been done with them long ago. If you have the option to choose stay away from this business it’s nothing but headaches and no peace at mind knowing you can’t log in also can’t even get someone on the phone just rings once and it goes straight to silence. Wish they could do better and hire people to actually do their job correctly. Fidelity is the way to go never had any issues with them, only wished my employer had stuck with fidelity!

I paid off a 401K loan. I was so excited & was taking screenshots as I got down to 5, then 4, then 3, then 2, then 1 payment left. Paid off on Friday, on Monday went on app to see it “Paid Off”. Only app is NOT reflecting that. TransamericaRetirementApp showing that it not only NOT paid off but each pay period, I owe more! My “outstanding balance is growing” biweekly. This is since February and it’s May. I called and spoke to someone 3x. They just say “they (IT) are working on it” & that the website shows no balance. Well it’s been 3 months and is still not fixed!!!!! It would be nice if a financial institution had an app that ACCURATELY reflects ones money and loan balance payoff. The kicker is that you cannot even speak or email anyone higher up the chain … no one has a superior nor access to other departments email or phone number. They said they’d launch a formal complaint to which I requested that they call me when “they” look at it … well it’s been weeks and nothing. Guess you just have to deal with inaccurate info. Tough luck. So disgusted with the lack of customer care regarding faulty financial info.

I am one of those people who check their account on a daily basis. I constantly have issues with TransamericaRetirementApp . Totals on the initial summary page are out of date all the time and do not match totals if you go into the details.

Also, it takes a lot longer after the market closes to have updated totals show up in TransamericaRetirementApp (on the details... should show on the initial page, but that issue is referenced above)

On the old app I was able to see both my Transamerica accounts AND my remaining u transferred balance in TIAA/CREF. So nice to have all in one place, but that went away with the December update.

I keep checking to see if there is an update to TransamericaRetirementApp and am continually disappointed. All these issues (and more) started with December 2020 update. It is now 3 months later and there doesn’t seem to be any sense of urgency in getting these issues resolved. I no longer have confidence in Transamerica.

Please provide a summary of all the known issues and provide a timeline for getting them fixed.

TransamericaRetirementApp has never once helped in the slightest. Every single time I open it, it says “error has occurred, all accounts cannot be displayed at this time.” I can change my personal info my account just fine, but can not see a single thing related to the 401k that I started in November 2021 with my company. 0/10 would recommend this company. Even the rep that was sent for Transamerica doesn’t use them!! He said he hated them and was sorry we were stuck with this company instead of the one he uses. Now I see why after a couple months of the exact same error popping up no matter what I do.

I used to check my 401(k) balance a couple of times a week. The new update is so bad that I just deleted it. If I need to make a change to my retirement account, I’ll just go to the desktop version of the site on my phone.

Edit: I was curious if after a year TransamericaRetirementApp was any better. I downloaded it again. It’s terrible. My log in didn’t work. I confirmed I was typing the exact same thing in the mobile page as TransamericaRetirementApp . My log in works on mobile. The notes from an update 2 days ago said it fixed log in issues, so TransamericaRetirementApp clearly has a history of log in issues.

I downloaded TransamericaRetirementApp in January 2021 and it has not worked even one time. Every time I log into TransamericaRetirementApp an error message appears saying it can’t display my account information. Transamerica’s online and telephone customer service is so bad that a) emails go completely unanswered, b) the telephone wait times are easily 30 minutes and more and c) I just got a letter in the mail January 13 addressing call wait times, online account set up and website navigation difficulties. I originally had my money with Vanguard who then transferred oversite of my annuity to Transamerica. I will be seeking to transfer my money out ASAP given the incompetence on so many levels.

I’ve been a transamerica customer for over 20 years via my work 403b. As a company they’ve always had great people who have helped me a lot. Also there have been decent funds to pick from, but that is mostly my employers responsibility. However, TransamericaRetirementApp stinks. It’s incredibly limited in scope, the display is locked to an iPhone format, and it’s always broken by which they send messages that it’s “unavailable”. The website is much better, almost on par with Vanguard and Schwab. But even that is still not fantastic.

Since the most recent update, I can no longer access information on the loan I’m repaying. It should be paid off next month, July 3023, but TransamericaRetirementApp no longer gives information on current loans. When I logged into the website, it says I have no loans. The website also shows different amounts in my 403b than TransamericaRetirementApp does. TransamericaRetirementApp has always been cruddy, but it’s become even more useless since the update.

TransamericaRetirementApp is so confusing to understand and for the love of cheese, put people’s freaking vesting percentage in an easy to access place. If you look online, they suggest that you should read the summary plan to see the vesting schedule, but I don’t want to see the vesting schedule. I know it. I want to make sure it’s been coded properly and that my vesting percentage is correct but then you say I have to contact my plan administrator, which is a pain. You’ve got a lot of work to do. I used Empower for years at my old job, y’all should take notes.

It’s not the end of the world. But people working on TransamericaRetirementApp should focus more on details. The total in the homepage doesn’t update until after midnight, the percentage gain/loss is totally wrong not sure how they are getting this value. The account basically doesn’t connect with any other apps such as mint or rocket money but that’s not the review for TransamericaRetirementApp .

If my employer didn’t choose this would I use it? Most definitely NO.

I can’t get into loan information - it just kicks me back. But the bigger problem is there is no way to let TransamericaRetirementApp support now. The link just goes to the Transamerica site and there is no link there in contact us.

Follow up - they did eventually reach out to me and the kicking out problem has been fixed. But there is still no way to send them issue without already knowing their number. The ‘support’ link takes you to TransAmerica’s site but there is no way there to contact TransamericaRetirementApp support. So now up to three stars. Make a way to contact support when clicking the link and it would be five.