Contact Transamerica Retirement App Support

by Beast1252

I paid off a 401K loan. I was so excited & was taking screenshots as I got down to 5, then 4, then 3, then 2, then 1 payment left. Paid off on Friday, on Monday went on app to see it “Paid Off”. Only app is NOT reflecting that. The app showing that it not only NOT paid off but each pay period, I owe more! My “outstanding balance is growing” biweekly. This is since February and it’s May. I called and spoke to someone 3x. They just say “they (IT) are working on it” & that the website shows no balance. Well it’s been 3 months and is still not fixed!!!!! It would be nice if a financial institution had an app that ACCURATELY reflects ones money and loan balance payoff. The kicker is that you cannot even speak or email anyone higher up the chain … no one has a superior nor access to other departments email or phone number. They said they’d launch a formal complaint to which I requested that they call me when “they” look at it … well it’s been weeks and nothing. Guess you just have to deal with inaccurate info. Tough luck. So disgusted with the lack of customer care regarding faulty financial info.

by E5t3ban28

They provide zero useful information, either on the app or on their online portal. If I wasn’t locked into their 401k retirement plan by my employer, I’d move my money out in a heartbeat. The lack of transparency by this company says to me: “Thanks for your money sucker!”

If I’m going to be giving you thousands of my dollars, I want to know the details of what you’re doing with it. But no, all they show is my account balance and a supposed overall rate of return (which is never right, on any site I might add). However on other sites, I can view my transaction history to see how much I’ve contributed, how much they’ve charged in fees, and what returns I’ve gotten on my investments. This information is nowhere to be found with TransAmerica.

Additionally, they don’t even have the courtesy to narrow the investments list to just the assets I own. So I see the entire list of their offerings with zeroes in 80% of the columns. How annoying is that? And since they don’t even do that, they definitely can’t be bothered to show me a breakdown of my own cost basis and gains for each asset. THIS IS BASIC INFORMATION that every investor should have access to in order to manage their investments.

TransAmerica, I hope you see this and understand that the lack of information you’re providing to your customers is almost criminal. Again, if I was not forced into your 401k account by my employer, I would be gone in a heartbeat. Please, do better.

by Disappointedntx

This app is bad. Really bad. I have had login issues with it since I first installed several years ago. There have been many times where I couldn’t access my account for MONTHS. This is just not a good company to do 401k with. Prime example of this app’s magnificence: I went to log in today, and it decided that it doesn’t know this device anymore. As usual. I then had to MFA, but the only way they do that is through email (email is so bad for this!) so I completed the steps, but not without struggles. As soon as I logged in the app asked me to rate. I clicked sure I will rate the app, then guess what it did? The app closed immediately. I wasn’t given any opportunity to rate. It didn’t send me to the App Store. I was kicked out and staring at my Home Screen again, confused about how I got there. The behavior was like Transamerica doesn’t want to do business with people who want to rate the app. So stupid. This was the last straw today. I’m going to roll over to Schwab.