Suunto app not working? crashes or has problems?

Suunto Status

Published by Amer Sports Digital Services Oy on 2023-12-21

Enable your active life with Suunto app. KEY HIGHLIGHTS View key training,
activity and sleep summaries as well as overall trends to help keep your life in
balance.

I have a problem with Suunto

Are you having issues? Select the issue you are having below and provide feedback to Suunto.

User reports:
App has problems

User reports 14

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

121.4%

Not working

42.9%

28.6%

Connection

14.3%

Reported Issues: 17 Comments

By ColinCandles 1 year ago

Error on desktop when trying to sign in, please try later message. Can you help? I uninstalled and re-installed, same message, is it your servers? Regards Colin Morley

By Elisabetta 1 year ago

The app on the watching crashes soon after opening it. It also will not measure HR. Tried clearing data and cache on phone. Uninstall and reinstall didn't resolve issue.

By Gary Casabona 1 year ago

I upgraded my iPhone to the 13 mini. I opened the Suunto App and needed to pair my watch. When the app asks for the key code from my watch, I tap on the entry window but the keyboard does not appear so I can't type it in. The iPhone is using IOS 16.

By Lan 1 year ago

Suunto app has been having issues with connecting watch to log my activities and stats recently. Tried unpair, uninstall, clean cache etc. Connection has been on and off... sometimes it worked sync everything sometimes it takes couple of days to log everything while having the app running in the background... Really frustrating and want to have a solution here. Thanks

By Antonio 1 year ago

Suunto app not working on Android, not even login for the last 2 weeks, whats the solution?

By Melvin 1 year ago

I was logged out automatically from the app and not able to sign in again saying wrong password. FYI I did not logged out from the app before and it was logged in all the time hence I opt to change password and after putting in the new password in the link given , it says an error occured and not able to do so. Now what is wrong as I did not face such problem before or your app having issues?? Do respond

By Billy 1 year ago

Suunto app not working . I never had this issue with movescount

By Billy 1 year ago

Suunto app not working . I never had this issue with movescount

By moti 1 year ago

Suunto app not loading. Same as others. Just spins on homepage. Uninstall and reinstall didn't resolve issue. Have race this week and need functionality.

By Teemu Huhtiniemi 1 year ago

Suunto app crashes upon loading and returns to the watchface., so no workouts can be tracked. Also trying to sync with the phone using the mobile Suunto app doesn't work anymore. The app says the device is connected but does not proceed to sync.

By Andy Clark 1 year ago

SUUNTO app not working and won’t let me register or log in. How do I connect my new watch?!

By J. 1 year ago

The app on the watching crashes soon after opening it. It also will not measure HR. Tried clearing data and cache on phone. It also fails to show watch after repairing.

By Michael 1 year ago

Suunto app not loading. Same as others. Just spins on homepage. Uninstall and reinstall didn't resolve issue. Have race this week and need functionality.

By Milton 1 year ago

Suunto app won't load. It just spins and won't go anywhere. This happened last week. I even removed the app, reloaded it. Cleared cache, added and removed permissions etc...nothing changes. It just won't load to connect it to my phone.

By Heather 1 year ago

Suunto 5 watch. Samsung galaxy phone. App doesn't open. Cool graphic but the app never loads so the graphic is all I ever see.

By Deák Attila 1 year ago

Suunto app is not opening on the watch, freezes before open screen. Watch restart didn't help. Suunto 7 watch.

By Mike 2 years ago

Suunto iphone app is crashing upon opening or trying to sync eon core. Can not sync eon core or use app at the moment..

Common dislikes about Suunto app

- No desktop site that works in stride with the mobile app

- Additional functionality from Movescount not added

- Sync is slow and takes forever

- Profile setting option is wrong in app

- No way we can upload data to the app since there is no desktop version

Have a Problem with Suunto? Report Issue

Common Suunto Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Suunto app on iOS and Android devices. Solve all Suunto app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Suunto iPhone Issues and Solutions

Suunto iOS app crashes, not working, errors
Suunto iOS app network issues
Suunto on iOS has black/white screen

Suunto Android App Issues and Solutions

Suunto has errors/crashing/not working
Suunto server network connectivity issues
Suunto has black screen

Suunto iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Suunto app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Suunto app crashes or not working on Iphone (iOS):

Close and restart the Suunto app on iPhone
Update Suunto app to the Latest Version for iOS
Uninstall and reinstall Suunto iPhone app
Update your iPhone to the latest iOS version

Fix Suunto on iPhone unable to connect to server/internet connection issues::

To resolve Suunto network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Suunto black/white screen (blank screen) on iPhone:

Follow the Suunto iOS app troubleshooting guide Here →

Suunto Android App Issues and Solutions

Fix Suunto not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Suunto app issues:

Force Stop the Suunto App
1. On android, goto "Settings" » click Suunto app. » click "Force Stop".

Update Suunto to the latest version on PlayStore

Clear Suunto App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Suunto app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Suunto.

Fix Suunto unable to contact server/ Suunto internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Suunto » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Suunto » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Suunto on android.

Solve Suunto black/white screens issue on Android:

Follow the Suunto android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Amer Sports Digital Services Oy, developers of Suunto.

100% Contact Match

Developer: Amer Sports Digital

E-Mail: [email protected]

Website: Visit Suunto Website

About this app

For this app 3 Fitness, see your speed and distance as well as your track in the map by using the this app app to enable ‘connected’ GPS from your mobile phone. this app D5, this app EON Steel, this app EON Core: Transfer your dive logs easily over Bluetooth to your mobile phone after diving. For this app 3 Fitness, see your speed and distance as well as your track in the map by using the this app app to enable ‘connected’ GPS from your mobile phone. Social sharing on this app app is personalizable - select whether you want to share distance, calories, speed, pace, duration, heart rate, ascent, even max speed! It’s up to you! Connect to your favorite sports services, such as Strava, Endomondo, TrainingPeaks, Relive and more. this app app keeps you on top of life and your sports or dives. With this app D5, this app EON Steel, this app EON Core transfer your dive logs to your mobile phone after diving. Stay connected with notifications on your sports watch from your mobile phone. Keep track of key activity details in your workout summaries and trends in your activity, daily steps, calories and sleep. When you are going for run or ride and want to change the data you see your sports watch during training, you can customize it directly on this app app and it will update automatically to your watch. View key training, activity and sleep summaries as well as overall trends to help keep your life in balance. You can get additional unique benefits by connecting to our partner sport services such as Strava, TrainingPeaks, Endomondo, and Relive. Whether you be in a new city or just a new trail, you can plan your new favorite route with this app app, sync it to your watch, and Go! You can even import a . gpx for your next race or adventure (this app 9 and this app Spartan). Ambit3 and Traverse family watches can now sync activities optimize GPS and connect to partner services from the this app app. The this app community is a vibrant and diverse group, sharing inspiring stories and experiences every day. Go to app settings to start sharing your data. Activity-specific heatmaps in this app app show you where the most popular routes are, all around the world. The this app app connects with Apple Health.