Are you having issues? Select the issue you are having below and provide feedback to nextbike.
- Registering in the system was a little buggy and took about 15 minutes
- Bike didn't register as returned on the trip meter in the app
- System always has errors saying the bike is still running even after you returned and locked it successfully
- GPS map says I have ridden the bike from NY across the Atlantic to Egypt
- No one picks up the customer service line at the time of the issue
- App isn't working half the time
- Charged numerous times because the app didn’t register that I ended a ride when I did
- Have to spend tons of time waiting to talk to customer service to get them to correct it
I try to log in with my new account and when I do it says that something is wrong with the number and when I try to register it says that my account already exists
Complete guide to troubleshoot nextbike app on iOS and Android devices. Solve all nextbike app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at nextbike, developers of nextbike.
With our app you have everything at a glance: manage your customer account, redeem vouchers, discover news, give feedback or contact our customer service. nextbike can be used for all this app brands. To rent, simply select the bike, scan the QR code or enter the bike number - and off you go! Find your bike, get on it and start cycling immediately - around the clock, with your smartphone! The map function in nextbike helps you to find the right return location. From now on, TIER vehicles will also be displayed in selected cities in the this app by TIER app. You can return your bike at one of our stations or in the flexzone. All you need is the this app by TIER app. It simplifies rentals, returns and always shows you bikes near you. Once registered, you can also ride in other brands. You can rent these vehicles via a deep link in the TIER app.