Contact nextbike Support

by NJuser739

I’m a user in NJ. The system always has errors saying the bike is still running even after you returned and locked it successfully and the panel even said “Returned” and the phone app meter stopped. But somehow hours later it came back telling you it’s still running. One time the GPS map says I have ridden the bike from NY across the Atlantic to Egypt (no joke, I have a screen shot). And no one picks up the customer service line at the time of the issue.

And this happens a lot with the Port Imperial station. The dock does not talk to the central system to register Return resulting the “meter” keeping running on their backend.

by Ecoag

This is literally the worst ride sharing app I’ve ever experienced. I have a monthly membership and can’t use it half the time because the app isn’t working. I’ve been charged numerous times because the app didn’t register that I ended a ride when I did. I’ve had to spend tons of time waiting to talk to customer service to get them
to correct it... because on top of the app not working, they never respond to help requests or comments. The only reason they’re still around is because they’re the only bike share option in Hoboken. Horrible, horrible, horrible.

by 我要布偶猫

I'm using iPhone 6s, when I try to activate my account on this app, however, it navigates to a webpage which asking for credit card info, after I fill in, it was not submitting the form, and the app is unable to get it, and that is the ONLY way I could found to pay, it even not support Apple Pay ！after 3 try to bind my credit card and it keeps failing, I wish the dev team could provide a payment method that WORKS. Thanks！