Contact nextbike Support
Company Name: nextbike
About: Nextbike is market leader in bike sharing. We are taking more and more people on the bike and make
it a natural part of urban mobility.
Headquarters: Leipzig, Sachsen, Germany.
nextbike Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with nextbike. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact nextbike. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of nextbike
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Get Pricing Info for NextbikeContact Nextbike! Or Contact Support
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Read 3 Customer Service Reviews 😭😔💔
Frequent System Error After Correct Return
by NJuser739
I’m a user in NJ. The system always has errors saying the bike is still running even after you returned and locked it successfully and the panel even said “Returned” and the phone app meter stopped. But somehow hours later it came back telling you it’s still running. One time the GPS map says I have ridden the bike from NY across the Atlantic to Egypt (no joke, I have a screen shot). And no one picks up the customer service line at the time of the issue.
And this happens a lot with the Port Imperial station. The dock does not talk to the central system to register Return resulting the “meter” keeping running on their backend.
Awful
by Ecoag
This is literally the worst ride sharing app I’ve ever experienced. I have a monthly membership and can’t use it half the time because the app isn’t working. I’ve been charged numerous times because the app didn’t register that I ended a ride when I did. I’ve had to spend tons of time waiting to talk to customer service to get them
to correct it... because on top of the app not working, they never respond to help requests or comments. The only reason they’re still around is because they’re the only bike share option in Hoboken. Horrible, horrible, horrible.
Unable to pay on 6s
by 我要布偶猫
I'm using iPhone 6s, when I try to activate my account on this app, however, it navigates to a webpage which asking for credit card info, after I fill in, it was not submitting the form, and the app is unable to get it, and that is the ONLY way I could found to pay, it even not support Apple Pay ！after 3 try to bind my credit card and it keeps failing, I wish the dev team could provide a payment method that WORKS. Thanks！
Have a Problem with nextbike? Report Issue
Why should I report an Issue with nextbike?
- Pulling issues faced by users like you is a good way to draw attention of nextbike to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a nextbike customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using nextbike.
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