Regal app not working? crashes or has problems?

Regal Status


I have a problem with Regal

Are you having issues? Select the issue you are having below and provide feedback to Regal.



⚠️ Most reported problems ⚠️
Not working
44.7%

Something else
39.5%

Login
11.8%

Account
2.6%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Regal Problems 🔥

- No automatic screenshot to save ticket into camera roll

- No option to “like” or add upcoming movies to watch list

- No Apple Watch app to pull up tickets

- No ability to cancel tickets and get a refund



📋 30 Reported Issues:

R
Rosemary V. 2025-01-05

I was blocked from Regal App

D
Doreen LoisJeske 2024-11-30

Lutheran in my Chase Freedom Unlimited VISA and it said not valid. It is good for 7/29.

J
Jason Serota 2024-02-03

I have been blocked from using the regal cinemas app

B
Brian Isom 2024-01-27

Everytime I try to purchase concessions using my gift cards it says to check internet connection. I have internet connection. Your app needs serious work!

N
NANCY JEAN LIZON 2023-07-23

Repeatedly gives me "connectivity error while completing your purchase". You seem to have lost internet connectivity, or the server did not respond while processing this transaction. I can't purchase tickets from the website on my laptop as it doesn't recognize that I have the unlimited plan.

R
Rhonda Geiger 2023-07-07

Keep getting can’t verify you are not a robot

K
Kathleen M Griffin 2023-06-14

App won’t let me see any movies or theaters. Keeps asking if I am having trouble with the internet. Regular Regal website is blocking me so I have no ability to check out the movies at Regal.

S
Sean Mulligan 2023-04-19

The Regal app won't open up on my Samsung J3 phone. I just subscribed to Regal unlimited and I need the app to access the plan.

J
John Thomas 2023-03-19

my theater visits has not changed after the last 2 visits. still says need 9 more for diamond level. infact I seem to have lost a visit. I have a screen shot of it where it says 8 more needed for diamond. now 9 again! should be 7 now🤔

R
Rhonda McNurlen 2023-02-24

The past few days the QR code will not load in the Regal app.

C
Carrie Cochran 2023-01-28

The app says it needs to update, but when I try to update it, I get an error msg. If I go straight into the app store - not through Regal, the install icon will spin, but nothing more happens?

J
Jennifer Daly 2023-01-18

Several times I have gone into the app, saw tickets for a particular movie at the closest theatre, then gone in a little bit later and purchased said tickets, only to have purchased them to another theatre unaware that the locations had changed. Sunday, I saw A Man Named Otto at my theatre for today, but 10 minutes ago I went into my app and the movie was unavailable. I closed it out and went into it again and now it shows the movie available but not at MY theatre. However, I can purchase tickets on the internet at MY theatre for today. Why does this happen?

E
Eric Carter 2022-12-21

The Regal App is not working at all. I have reset my phone cleared out memory space updated the playstore but still nothing works. How can I add a family member when I can't even access my account?

R
Rosemarie Kraus 2022-11-11

I am unable to update the app. When I tried to logon, it says it needs to be updated and then the app will not allow me to update it. I have been unable to make any movie reservations for the past week

C
Cristi Erickson 2022-10-24

I run into “Update Required,” but when I click “UPDATE NOW,” it takes me to the Apple App Store Regal app, but I don’t see any option for updating, just “Open” (and that sends me back to the app stating an update is required). How do I update this on my iPhone?!

B
Brigg 2022-10-22

I am constantly getting the "oops, something went wrong message" after purchasing tickets. I close the app, clear the cache, and try again. And of course, the seats I wanted are now being held by my failed purchase. So I go with a second choice of seats and try again only to get the same error message. Now I'm holding 4 seats and nothing's been purchased. This has happened for the last several movies I've seen.

C
Charles 2022-09-14

Says app is outdated but is the current version. Tried uninstalling and reinstalling but get the same message.

S
Steven Nguyen 2022-08-22

Screen upload all movies titles

R
Rhoda Besecker 2022-07-30

App says it needs update but is current, though not functional. Like several others here, I uninstalled and reinstalled, to no avail.

M
Marcos Ortiz 2022-07-29

The app says I need to update the app. I deinstalled and reinstalled it. I keep getting the same message.

R
Rhoda Besecker 2022-07-21

Version 9.33.0 update calls for “Upgrade Now” when opened on iPad IOS 15.5. Uninstalled and reinstalled, same problem.

G
Glen 2022-07-20

Version 9.33.0 update calls for “Upgrade Now” when opened. On iPad IOS 15.5. Uninstalled and reinstalled but acts same, will not open past “Update Now “

B
Brenda Niedermayer 2022-07-13

App won't complete transaction for ticket purchase! Need certain seats? Crashes and says Minions are working! Help

R
Roberta Busbea 2022-07-10

I purchased tickets for eldorado arkansas and it gave me eldorado Calif. There was 2 ref and I senior citizen. I inquired for my money back on card way before show time. Please help me. My number is 5014139810

A
Ahmed M 2022-06-29

My regal Isn’t opening at all and keeps crashing every time I try to open it

D
Danny Hibshman 2022-06-25

App won't open at all

C
Cindy 2022-06-16

The regal app is not allowing me to play the preview today it just spins and i did restart the wifi and restarted the phone. Plus i uninstalled the app and reloaded.

S
Stella 2022-06-15

App closes out immediately when trying to open.

T
Tina Smith 2022-06-14

Unable to purchase tickets on Regal app or online at Regal site

K
Kyle SmithJr 2022-04-23

It’s not working

Showing 1-30 of 30 reported issues:

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Developer: Regal Cinemas