Contact Regal Support

by Lilichavarria

I bought movie tickets through the app and realized when I was getting scanned to enter the theater (popcorn and icee in hand) that they were for the wrong theater!!! I had bought them just 15 min prior to show time looking to get in fast.
When I asked if I could cancel those and purchase new ones I was told to just buy the right ones and that I had to call to get a refund. So I did and they put me on hold and got a call back 2 1/2 hours later and could not answer because I was inside the theater. When I tried calling again the next day, same wait time for a call back by the way, I was told that they could not refund me even though those tickets were never used or scanned. You have to call 1 hour prior to show time (imposible if you buy right before entering) to get a refund. Also if I had known in advance I would have done something. So the lady’s advice was to go personally to the theater and talk to a manager to see if maybe they could give a movie pass. This does not seem fair at all. FYI parking in downtown LA is expensive. How much time and money will I spend “to see” if they’ll give me a credit or movie pass. This is absurd and seems like an abuse to the consumer. The app offers no options or support ni had to dig through the internet to find a stupid number to call. Ridiculous.

by MMINNC

I am an avid movie goer. I take my son at least a couple times a month, it is our bonding time. I have used the app for over a year with zero issues....until now. If you are like me, you load your gift cards on your app to not have to keep them and you can use the app for purchases when out and about and decide to go to a movie.
Lately every purchase has been filled with glitches. Busy release nights are not allowing purchases to go through and if you happen to use a GC the balance disappears even though the purchase didn’t process. The argumentative employee on the phone said I should keep every gift card even though loaded for months with no issue because it is the same as my credit card. Also I should expect issues on busy nights and glitches are common. This is not acceptable. I did not keep the cards, I am trying to limit what I carry with me. Are they hoping we won’t try to recover the gift cards and Regal can pocket it?? Another rep did help in a positive manner and try to give me free tickets in the place of my gift cards. I feel this is a serious glitch that needs to be fixed and I may have to find a different app to buy my movies tickets.

by Thatsit515

The app is very buggy and has obtrusive advertisements. The app does not let you leave an empty seat next to you hen booking a single ticket. Which makes a single moviegoer with on the end and not in the middle. Even if the theater is completely empty. Even worse when me and my spouse try to get tickets together we have to both sit on the end as the app only lets you book one unlimited pass ticket per transaction. Also before you think about subscribing READ THE FINE PRINT! Each booking on the app charges a non refundable .54 convenience fee. Going to the theater and buying your ticket on the kiosk is the only way to avoid this fee. Also, I pay $23 per month and I only get to see standard movies included. If I want 3D, IMAX, 4DX, or whatever else they have that is more than the standard movie rate, I have to pay the difference. I have no choice in theaters because there is no AMC near me. I had their monthly program before I moved and although it was only 3 movies per week, it truly was ANY movie, ANY showing, and above all, ANY SEAT! It didn’t matter if I wanted to see a 3D IMAX movie and sit in the middle of the theater alone, I could, and for no extra charge. Not with Regal! Avoid them if you can.