Regal: Movie Tickets Made Easy Reviews

by Lilichavarria

I bought movie tickets through Regal and realized when I was getting scanned to enter the theater (popcorn and icee in hand) that they were for the wrong theater!!! I had bought them just 15 min prior to show time looking to get in fast.
When I asked if I could cancel those and purchase new ones I was told to just buy the right ones and that I had to call to get a refund. So I did and they put me on hold and got a call back 2 1/2 hours later and could not answer because I was inside the theater. When I tried calling again the next day, same wait time for a call back by the way, I was told that they could not refund me even though those tickets were never used or scanned. You have to call 1 hour prior to show time (imposible if you buy right before entering) to get a refund. Also if I had known in advance I would have done something. So the lady’s advice was to go personally to the theater and talk to a manager to see if maybe they could give a movie pass. This does not seem fair at all. FYI parking in downtown LA is expensive. How much time and money will I spend “to see” if they’ll give me a credit or movie pass. This is absurd and seems like an abuse to the consumer. Regal offers no options or support ni had to dig through the internet to find a stupid number to call. Ridiculous.

by MMINNC

I am an avid movie goer. I take my son at least a couple times a month, it is our bonding time. I have used Regal for over a year with zero issues....until now. If you are like me, you load your gift cards on your app to not have to keep them and you can use Regal for purchases when out and about and decide to go to a movie.
Lately every purchase has been filled with glitches. Busy release nights are not allowing purchases to go through and if you happen to use a GC the balance disappears even though the purchase didn’t process. The argumentative employee on the phone said I should keep every gift card even though loaded for months with no issue because it is the same as my credit card. Also I should expect issues on busy nights and glitches are common. This is not acceptable. I did not keep the cards, I am trying to limit what I carry with me. Are they hoping we won’t try to recover the gift cards and this app can pocket it?? Another rep did help in a positive manner and try to give me free tickets in the place of my gift cards. I feel this is a serious glitch that needs to be fixed and I may have to find a different app to buy my movies tickets.

by SuperJean325

I've register this app Unlimted member this month earlier. And I only use is to watch 3 movies. Now there already more than FOUR bugs happens on me.
1- when I try to use it to book a move 30 mins before movie start on LA south gate this app, Regal keep telling me there have internet issue, can not fresh out seat map. But the booking functional well if I choose other location.
2- today (just now) I try to book a movie for TMT on LA Live this app, when I choose the movie time, it's just to the website page to let me select the amount of ticket I wanna book instead the normal. And I have to log in again and to pay the normal amount of money instead of $1 as unlimited member, Weirdly my BF could book the ticket free on his Sumsung.
3- my BF can not book the ticket for me on his Sumsung even tho we are friend on this app app and I always book ticket for him on my iPhone.
4- I try to book other movie on LA Live this app, but no matter how hard how many times I push the time bottom, Regal just froze on the schedule page, Not go through to the booking page, even not the web booking page.
This is the most inconvenience app I've even used after I start using the IOS system. How could you making costumers making 1 year promise with this kind service? Even worse, the theater even not offer fresh Caramel popcorn, even CGV have it!!!
I wanna cancel my subscription!!!

by Thatsit515

Regal is very buggy and has obtrusive advertisements. Regal does not let you leave an empty seat next to you hen booking a single ticket. Which makes a single moviegoer with on the end and not in the middle. Even if the theater is completely empty. Even worse when me and my spouse try to get tickets together we have to both sit on the end as Regal only lets you book one unlimited pass ticket per transaction. Also before you think about subscribing READ THE FINE PRINT! Each booking on Regal charges a non refundable .54 convenience fee. Going to the theater and buying your ticket on the kiosk is the only way to avoid this fee. Also, I pay $23 per month and I only get to see standard movies included. If I want 3D, IMAX, 4DX, or whatever else they have that is more than the standard movie rate, I have to pay the difference. I have no choice in theaters because there is no AMC near me. I had their monthly program before I moved and although it was only 3 movies per week, it truly was ANY movie, ANY showing, and above all, ANY SEAT! It didn’t matter if I wanted to see a 3D IMAX movie and sit in the middle of the theater alone, I could, and for no extra charge. Not with this app! Avoid them if you can.

by Nickname4427

this is a review for anyone considering joining the this app crown club or unlimited subscription. DONT DO IT.

After a few years of not being able to go to the movies because of COVID I was so excited to enjoy this experience again. I live within walking distance of a this app theater and figured I'd save money if I got a membership. However, the this app near me does not put on many recent releases. Many of the movies coming out that I wanted to see we're not going to be playing in the theater and if I wanted to see them I had to go to another theater 20 miles away. this wouldn't be a big deal but membership is about 24 dollars a month and where I'm from movie tickets are already so expensive I can't justify giving another theater my money when I'm already obligated to pay this app every month. After realizing this, canceling the membership was almost impossible. The only way you can cancel is if you are physically unable to go to the movie theater because of injury or sickness.
It's such a rip-off. Don't put yourself through the stress and get HBO

by Tammynic

I finally got through on the phone today, and was told that even though my bank still shows the money was taken out, it was not. I was told by the customer service rep that it was due to servers crashing because of the amount of people purchasing Avengers tickets yesterday, but that doesn’t explain phone calls made to them hanging up on customers. I drove to the theater, got out, had no assistance from the customer service desk and the guy actually hurried away to I assume go turn up the heat in a theater at the request of a customer that cut in front of me to ask for it to be turned up. I sat forever in the lobby trying to get someone on the phone, then finally emailed, and got no response from that either. Today I’m told sorry you missed your movie, and your bank acct was charged, you spent probably an hour of your own time attempting to buy a ticket then working on the problem, but hey, have a nice day. Thanks this app! I live in an area with plenty of competition nearby, and although you were my favorite theater, I do have options and choices of spending my money where I am appreciated.

by Kotyrules

The problem with Regal is two-fold. I got Regal to get the this app Unlimited program which is one of the best value propositions I’ve ever seen. However, as soon as I downloaded Regal problems began to arise. It took me 5 hours to set up my account to even purchase this app Unlimited because Regal is so poorly designed and frequently just stops working. Then once you do actually get it working, the this app Unlimited program in itself is predatory. There is no place in Regal to cancel your subscription. No, you have to go to their website and email them and hope you get a response. They can ignore your email indefinitely and just keep charging you. And good luck with knowing when your current subscription is about to renew, as that information is also not present in Regal . I would rate Regal a 5 star app in a heartbeat if they fixed the problems with actually using the thing and made this app Unlimited less predatory.

by J900100

The this app app is actually pretty nice and useful especially for their rewards card and I would give 5 stars but the last two times I’ve tried to purchase a ticket through Regal it has timed out and given me an error that my ticket can not be created, after it’s charged my card. The first time it happened I thought it might have been just because the WiFi I was on was spotty but the second time I tried a month later I was careful to make sure I was on good WiFi and it still messed up. The first time it happened I reached out to customer service 3 days before my showing but they didn’t get back to me until two days after my showing had already happened. I was able to use the booking number I got in my email to get my ticket when I got to the theater but that kind of defeats the purpose of buying my tickets in advance.

From now on I will just use fandango to buy tickets in advance and I suggest everyone else do the same.

by Phoebebenson

I’ve been going to this app cinemas my whole life. I love the theater and always will. I recently became a this app unlimited member and while I do love the services being a member gives me, Regal gives me the biggest headaches ever. You can rarely change your account effectively, sometimes it’ll miss movies that are playing and you’ll have to get your tickets online. It’s like Regal was made in 1990 and was never updated. The quality of Regal alone makes me wanna cancel my subscription and change movie theaters. It is also impossible to get a hold of costumer service if I need to update my account (since you can rarely do it through Regal since it’s awful). You have to submit a request form and patiently wait days to hear back, and they might not even successfully answer your question. I love the theater especially this app but god it’s the worst service I’ve ever experienced. Update your app this app!

by Snaby777

Very disappointed that even with this app unlimited they charge .50 cents per movie to get your tickets through Regal . Basically extortion, either wait in line or pay. Doesn’t seem like much at first but when you have multiple family members it adds up quickly over the course of a month of movies. And if they are not a this app Unlimited member the “convenience fee” is $2.50! Per ticket!! Ridiculous.

Also don’t get me started about the seat selection process. You want a space between you and somebody else (stranger) that’s already ordered a ticket in your row, too bad Regal forces you to choose a seat DIRECTLY next to an already occupied seat or else you have to keep going back rows until you can find a row that hasn’t had a seat reserved yet. Honestly kind of surprised they haven’t addressed these issues yet as it is frustrating enough for me, and I would imagine many others, that once my contract is up unless they change I will definitely not be renewing.

by Cabrown21

I only got Regal to begin with because it was required to use my this app credits. The first day having it, I had so many notifications that I vowed to delete it after I used the movie tickets. I would get a notice saying that I had 15 notifications, when I opened Regal there was only 1 thing in the message center and it was a promo for a new movie. I turned the notifications off, but it still has that little annoying red dot (OCD I know) and it will say anywhere from 5 to 15 or so notifications. Then when I open Regal to delete them, there will be only 1. I tried to keep Regal for a while, thinking it would improve, because I would like to use it for access to my credits. I just deleted it because I can’t deal with the notifications any longer! It drives me crazy. If they can remove this feature entirely, so no more red dot, I would reload. I did use it to buy the movie tickets and that worked fine, just not worth keeping because of all the other fluff.

by ParakeetBot

Regal is honestly great! It’s fast to buy tickets, and it’s organized! But the only thing that ticks me off is that you can’t take a seat that has other empty seats next to you. What if someone is buying a ticket and not going with anyone and they can’t choose a seat of their choice. Having the fact that they would not like to sit next to someone. And for each person in a group buying a ticket for them to sit next to each other the last person can’t choose the seat next to the rest of the group because there is an empty seat next to them. Understandable that it wouldn’t be fair since families wouldn’t be able to sit next to each other but it would be nice to find a way to buy the seats needed for any size group. You can choose the number of seats needed maybe and you can pick anywhere?? Or a option of 2 or single?? I hope I’m making sense 😅

by Rebekahlynn6

I moved my this app points over to use them for 5 movie tickets. I went through the process of selecting seats and started the payment process. It gave me an error every single time I tried to complete the purchase. I finally just used the Fandango app to buy the tickets, which means I had to pay full price and was unable to use my points. Regal needs to be fixed to allow points to be used, especially since this app states the points can ONLY be used on Regal or at the theater for tickets. Another issue with Regal I had was seat selection. There were 6 seats available at the end of the row and I was purchasing 5 tickets. No matter where I select the 5 seats out of those 6 available, there is going to be 1 left over. If I left the seat open between us and the next seat, I got an error that you can’t leave an empty seat between 2 people. If I shifted the seats down I got an error that you can’t leave the aisle seat empty. So basically if you have an odd number in your family you’re screwed. If this app wants people to use their app Regal needs to work!

by CurtisM86

I reset my password and logged in no problem on the web browser. I log in using Regal with the same information (email and new password) and it won’t log me in! I didn’t do any typos and made sure it was exactly as I logged in using the web browser. Why is this happening??? I reinstalled Regal and still having the same problem!!! What’s wrong with Regal ? Why is it not letting me log in when I’m using the right information???

Updated: READ THIS!!
For others having issues. I had SecureLine VPN running I decided to turn it off. After turning it off I tried logging in and it logged me in instantly no problem. I think it was interfering with the apps ability to connect to the server. For others having issues turn off these kinds of programs when trying to log in. Maybe try turning it back on once you get successfully logged back in and see if you stay logged in.

by Revan1123

Real quick I’ll say I almost bought the monthly movie pass with this app until I found out that practically no location qualifies for their cheapest membership price. I’d need to pay the highest membership price to be able to see movies in SoCal. Bummer. The 10% concessions stand discount is a joke when you consider everything is keystoned (they charge double (or higher) the price they paid their wholesale distributed). So 10% off $8 popcorn? No thanks. The convenience fee discount? 50¢ off the convenience fee? I just ordered two tickets online and the convenience fee was $3. Some savings. Woah...if I wasn’t considering sneaking snacks in now I definitely am now because I’m possed about that sneaky tactic.

Regal is nice. Fluid. Non-glitchy. It was very fast to order movie tickets. The convenience fee is a joke though. Don’t know if I’ll keep using it or just buy tickets at Costco.

by Zeni1530

I have been using the this app app for just over 2 and a half years now. I have never had any issues with it and it is extremely easy to use. A couple months ago I joined the this app unlimited and have been enjoying being able to see movies whenever I want. However, my one complaint and it is extremely annoying is when choosing seats. It limits you and what seat you can choose because you cannot leave a seat open between another seat. This is extremely frustrating when selecting seats by myself or when I want to align my seat with friends who are going. I feel like I should be able to pick the seat I want to pick. For example, today my boyfriend and I want to see Star Wars. We found great seats in the middle. Our theater has recliners that are paired up in twos. We wanted to select seats that was next to a pair that only had one selected. Regal would not let me choose that seat because I was leaving a spot open when I was choosing seats together. I even bought my seat first then tried to do his. Still same message. So now we have seats but not on the same couch. So this app please fix this.

by Apple_user0327

Regal would be great if it were 2011, but in this day and age I expect more out of an app. Yes I can purchase tickets through Regal and show them at the theater. But I want an app to do more than that now, especially when I’m subscribing to the unlimited membership. Regal does not provide a way to add my membership card to wallet even though here in Regal Store it claims to support Apple wallet. Regal does not provide clear info on what my unlimited benefits are and how to use them. Regal does not provide an easy way to manage my payment method for the unlimited subscription, it also didn’t let me use Apple Pay to sign up for the subscription. And let’s talk about adding a payment method for a moment, what is with that outdated form that doesn’t support auto fill?

Basically Regal is basic and outdated. It does not seem to take advantage of any modern app design concepts at all.

by XDDDDDD)

I love Regal. It (almost) always works flawlessly for me and makes the movie purchasing and point redeeming aspects easy and seamless. However, although Regal supports Apple Wallet, movie tickets do not show up on the Apple Watch wallet app. Fandango recently got around this by creating an Apple Watch app of their own from which customers could pull up their ticket straight from the Watch (and I’m assuming their member number). I would really enjoy a this app watch app, as it would make it so much easier to scan my tickets while carrying all my popcorn and sodas without risking dropping them by having to maneuver to pull my phone from my pocket. It would also be handy if Regal would use your location when doing this, so one doesn’t have to search through their watch app interface to pull up the ticket, and it would automatically be pulled up on the watch screen upon arriving at the theater.

Other than that suggestion, Regal would get a quick five stars from me. I hope this is something going into development soon!

by Let_V_Pray4U

I love being able to see the movies, trailers, and rewards from my phone instead of driving up the theatre just to see the timings of movie I want to see. this app more specifically does an outstanding Job on the user friendly interface for all ages and you can use apple pay to purchase tickets! The only thing I wanted to mention that could be updated for iPhone Users is the ability for Regal to to take an automatic screenshot to save your ticket into your camera roll instead of The Wallet App due to Apple Wallet not being compatible with all mobile digital readers in stores and movie theaters. If there was a way to add this feature and allow your app to access the camera roll to save your ticket, that would be amazing! I’m excited to see all the future integrations this app will be taking on!!

by Dr_IanP

I am a HUGE movie lover and I love going to the movies. There new monthly pass is awesome because I can go any day for the low monthly fee plus I get 10% off on concession. The only thing I would recommend is an option to either “like” an upcoming movie or add it to a watch list so that you can be reminded when that movie comes out. For example, I want to watch Mulan when it comes out so I click the like button in Regal for the movie and a day before I get a reminder letting me know that the movie will be out tomorrow. There are a lot of movies that I want to watch but it’s hard to keep track of which movies come out when and remembering that they are about to come out.

by Bekatalk

My boyfriend and I had AMC’s memberships for over a year it was $21 dollars for seeing 3 movies a week. We were able to sit in any seats we selected with no issues. We got the this app unlimited because we moved and this app was close to wear we lived and it advertised $18 a month. First off they charged $21 a month. Regal itself is terrible. Whenever we try to purchase tickets it often tell us we can’t and there’s an error. It won’t let you sit in a sit alone with an empty seat next to you. It’s absolute garbage, if you want to go alone you have to sit only in the aisle row. Also just FYI they charge an extra 50 cents per ticket you by on top of the monthly charge. And it’s non refundable. When we first got Regal one of us would purchase a seat and the other would go to pick the seat next and it wouldn’t let us so we’d have to refund the original and try a different seat. I had to do this 3 times today trying to purchase a seat where we both could sit and now it’s saying there’s an error. Compared to AMC where we never had problems, I hate Regal and this app unlimited is supposed to be a similar deal to AMC and it is but the complications with Regal make it not even worth it. It’s also a year commitment when you sign up, and we go to the movies all the time so we thought it would be fine to have a year commitment. I regret it. I would not recommend.

by Gatorina

If you need to buy a lot of tickets for a large family group they cap you after a certain number so you have to buy them in two separate transactions. When Regal screws up your seat selections and there is no way to edit those seats after the fact you will have to refund both transactions and do it all over again. You will notice that this app doesn’t refund the “convenience” fee it tacks on to each ticket so you will still be out $20 no matter what. Luckily you will notice this before you buy new tickets and can choose to say “f**k it. Let’s go to AMC whose app is way better.” The best part of this saga is that in addition to not refunding the convenience fee, this app will not refund one of the transactions (3 business days later) so in total, NOT going to see Star Wars at this app theaters will cost you $50. Don’t you feel so blessed? Screw Regal. Nothing about any of this is convenient. P.S. they will make sure to take back the reward points off your account immediately so they do have that super great functionality built in! YAY!

by Dallenjr

Regal would be great if it were 2011, but in this day and age I expect more out of an app. Yes I can purchase tickets through Regal and show them at the theater. But I want an app to do more than that now, especially when I’m subscribing to the unlimited membership. Regal does not provide a way to add my membership card to wallet even though here in Regal Store it claims to support Apple wallet. Regal does not provide clear info on what my unlimited benefits are and how to use them. Regal does not provide an easy way to manage my payment method for the unlimited subscription, it also didn’t let me use Apple Pay to sign up for the subscription. And let’s talk about adding a payment method for a moment, what is with that outdated form that doesn’t support auto fill?

Basically Regal is basic and outdated. It does not seem to take advantage of any modern app design concepts at all.

by Guitarfreak1899

I love being able to see the movies, trailers, and rewards from my phone instead of driving up the theatre just to see the timings of movie I want to see. this app more specifically does an outstanding Job on the user friendly interface for all ages and you can use apple pay to purchase tickets! The only thing I wanted to mention that could be updated for iPhone Users is the ability for Regal to to take an automatic screenshot to save your ticket into your camera roll instead of The Wallet App due to Apple Wallet not being compatible with all mobile digital readers in stores and movie theaters. If there was a way to add this feature and allow your app to access the camera roll to save your ticket, that would be amazing! I’m excited to see all the future integrations this app will be taking on!!

by Scorpion8989

I’ve been using Regal since 2016. I have found the interface to be far more intuitive than that the one by Fandango which is little more than a middleman when it comes to movies.

this app however, is basically the whole enchilada so buying from them knowing that you’re gonna be in their theater just makes for a better experience.

I like being able to choose your seats in advance and in the one near me anyway. being able to recline back in your to relax while your watching the show. Being able to send an image of the movie to a friend or two so that we can arrange a time to go together. Five stars all the way with me.