ServiceDesk Plus | Cloud Status

Last Updated on 2026-05-12 by Zoho Corporation

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User reports:
No current problems

- CMDB feature is missing

- No sorting or search by date feature available

- New tickets are assigned randomly to a different technician than the one who is creating the ticket

- No way to feed the default required fields when creating a new ticket

- Search options are very basic and limited

- App crashes frequently

- App does not save changes made to a ticket

- Badges for new tickets do not clear out after marking all items as read using the website

- App still shows unread tickets notification on the icon even when there are no unread tickets.

Common ServiceDesk Plus | Cloud Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve ServiceDesk Plus | Cloud network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the ServiceDesk Plus | Cloud App
1. On android, goto Settings » ServiceDesk Plus | Cloud » click [Force Stop]

Clear ServiceDesk Plus | Cloud App Cache and Data:
1. On android, goto Settings » Apps » ServiceDesk Plus | Cloud » Storage » click [Clear Data] option. This clears both data and cache.
2. restart ServiceDesk Plus | Cloud.

On android, goto Settings » Apps or Manage Apps tab.
Click ServiceDesk Plus | Cloud » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto ServiceDesk Plus | Cloud » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch ServiceDesk Plus | Cloud