Prosperity Mobile Banking Reviews

by Andreintx

What can I say? Prosperity is awful. I’m only here because Prosperty Bank bought Legacy Texas Bank. The Legacy Texas app was great. Prosperity consistantly forgets about touch ID. The failed touch ID logins will then cause your account to lock. You’ll then get to spend 30 minutes to an hour on hold with this app to get your account unlocked. It’s best to pretend Prosperity doesn’t support touch ID. You would be better off memorizing your credentials so you can log in the old fashioned way. You can’t access your banking history prior to June 7th, 2020. I’m lucky I downloaded all my statements before the changeover, this app Bank came close to killing a refinace on my house. It’s best to use Prosperity for checking your balances and making transfers between accounts. I wouldn’t trust it for much else. Propserity Bank bought a bank with a great app. They need to toss Prosperity in the trash, rebrand the Legacy Texas app and make it their app.

by J In Allen

The conversion was terrible. My business account conversion didn’t get handled properly. The Customer Service help people were inconsistent on what they told me to do. Couldn’t get through on the phone for a week after the conversion, so had to drive to a bank to get everything fixed only for the bank personnel to tell me he had to turn in a ticket & couldn't fix my problem. Don’t get me started on the Userids having to be in uppercase on your mobile device...what a pain. Also now I have to maintain a minimum balance in my business account or I have to pay a service fee. This is not friendly to small business owners & wasn’t like that at Legacy. Between our personal & business accounts we have several accounts & I will be pulling them all out. I’ve been with the former versions of the bank since 1995, but they’ve lost my business.

by FRANKENFREAK!!!

I’ve used this app Bank for awhile now, and used it back when it was Legacy Texas too. It’s a badly designed app, but so long as I could scan my check and get my money, I was fine with it. I am no longer fine with it. I haven’t been able to get into my account for TWO WEEKS NOW! Every time I try to log in it keeps saying that Prosperity is having ‘intermittent connection errors’ and to call a service number. I called it, and the best advice the woman on the other app could give me was to just uninstall and then reinstall Prosperity . I did. THREE TIMES. and it STILL WONT WORK. Fix your app or I’m choosing a different bank, this is absolutely ridiculous.

by SanAntonioMan1961

The this app Bank App is extremely poor. For starters, I was transitioned from Legacy to this app. I had a very difficult time signing on to the new app; I was actually locked out of my account. I could not access my funds, make deposits and the like. Hold times when calling into the help line were in excess of 30 minutes. I finally agreed to stay on hold for long enough to speak to a real life human being. She couldn’t help me, so I had to call in the next day. All because I never received a return call from the customer service department. Then, my first mobile deposit was rejected. As a general rule of thumb, banks want you to utilize their technology platforms, as they don’t want to see you at one of their facilities. Unless this app corrects some of its technology challenges, we will have no other choice other than to head for one of the branch locations. I’m sorry for the long review, I figured it would be best for me to answer the questions honestly. By now, I’m sure you’re sorry you asked.

by SketchyOpossum

Title says it all. I can never successfully login to Prosperity as I am always met with a myriad of vague errors whenever I attempt to login. I have tried restarting my phone, updating Prosperity , and reinstalling it multiple times. The transition from Legacy Texas bank to this app has been awful and their customer service is extremely unhelpful. I will be moving my account elsewhere as quite frankly, the abysmal quality of their mobile banking app is unacceptable in this day and age. Do yourself a favor and don’t even bother downloading it. Additionally, whenever I can miraculously login, Prosperity is slow and clunky and feels like a poorly ported website extension. I would give it zero stars if I could

by EDS106

We have been banking with LEGACY Texas bank
For over 35 yrs when Legacy was bought by this app few months ago.
They were in transition when it was for 48 hrs we didn't have access to our bank acct online. The next day, Monday, their app was running. To my shock, they charge me for INS FUND. Three times when there was still $100 in my acct,.
We have 2 checkings, one saving with Legacy. The saving has around 14k on it. My point was 1st, my account was never negative. 2nd, if it was, I just needed to transfer to my checking. But why was I charged for
NSF. It was their app who wasn't working.
I called customer service and I was being blamed for having Nsf when it was cleared that wasn't the case. When this bank was still
legacy bank. We didn't have any problem with customer service. They would write it off if we dispute it.
Fast fwd, it's been over a month now and every time we open Prosperity, it always say error or just not displaying nothing at all.
This is money we are talking about. Ain't got no time for an app that doesn't work. I feel so frustrated having to deal with this.

by Jly162

While it added some update functions, it took away the ability to see details on my loan. No longer am I able to make a payment to the loan and see how funds are distributed ( principal and interest categories). When I call this app bank to question the distribution, they don’t have an answer for me. They blame it on Prosperity and it being inadequate. If you are aware of the problems, please fix it. My money shouldn’t be just sitting there and not classified. So instead of extras being applied to principal, the due date for the next payment is pushed out to 6 months later while my loan continues to accumulate interests. And I have no way of knowing this since the details of the loan is no longer available to be seen. Fix this scam!

by Nicksanders

Prosperity looks like it hasn’t been updated in a decade. Granted, I don’t need something “flashy” just to check bank account activity or move money around. But seriously….how hard is it to automatically refresh account data in the summary screen? I see a balance of $100, and I conduct a transaction (not a transfer) for $20. When I look at my account details, I see that $20 transaction, but even after confirmation that it posted to my account (or is pending), returning to the summary screen I still see a balance of $100. There’s no pull-down to refresh function. There’s no refresh button. And obviously it isn’t a live account balance view.

In short, this is just one more example (like their archaic “fraud prevention” nonsense) of how this app Bank is a (bad) joke. Someone there needs to learn how to operate in a digital world and develop banking products (including a mobile app) that enables their customers/account holders to conduct their financial affairs without having to jump through hoops. #pathetic

by LegacyTuser

I am one of those that recently had to switch from the Legacy Texas app to this one as part of the Legacy Texas acquisition. I have to say Prosperity is terribly slow compared to Legacy Texas edition. It seems to have similar functionality with just a little different interface which is fine but it is extremely slow regardless if on cellular or WiFi. At first I thought maybe it is just everyone having to sign up and get transitioned right after the cutover bit it has been a few weeks now and still no improvement in fact feels like it is maybe getting worse. Not sure if they haven’t scaled the servers properly to support all the new customers but definitely needs improving.

by DubSieRenasty

Prosperity is very easy to use with a simple interface making it a breeze to navigate. The lost star in my rating is due to time and order of transactions. When looking at transaction details the date posted changes from day to day and transactions jump around in order like musical chairs. I may have made three transactions in one day, and they show up immediately, but the next day those transactions show as being made on that day and none on the previous day when they were actually processed. I understand that transaction time and posted times can differ but it would be helpful if transaction lines/details stated when the actual purchase was made instead of or alongside when it actually posted to the account. This would solve a lot of confusion when looking back upon transactions to determine when a purchase was made.

by SamerTa

Thanks for the opportunity and great service. Staff always welcoming at any location. Everyone who works at this bank deserve the best. Phone help center is great and understanding. Happy thanksgiving. New app features are well done with great user experience and interface.
#App and bank access issues from time to time without any announcements.
#cannot view payments history! It only shows 1 month when click get more then the button disappears while I try to view more payments. Search bar is weak and don’t view on app the results.

Bank securities is great and updated. Costumer service is very good and always helpful to answer all questions

by Mamayez

I do not know who thought Prosperity and the website needed updates, but everything is changed and it is impossible to mark your account for expenditures, to see things in a big picture, and to find your information. Whoever thought this update was needed made a big mistake very disappointed and I am hoping they fix it back to the way it was. I am very disappointed and rather angry that I cannot add details to my account as I once did. I am even considering changing banks.

by H669

I had a problem with a deposit I made on 6/4. Couldn’t figure out why it wasn’t showing up in my account. Debbie was so professional, so helpful! It had been deposited into another account. She took the time to trace it and got back with me in just a few hours. I told her, you are my hero!
I had so much anxiety about how it would ever get resolved because it was on the old system, but she didn’t miss a beat. Well done Debbie!!!

by Lindy A2021

We’ve been customers of the bank that is now this app since 1988. It was a good bank then and a great bank now. As they’ve grown, they’ve been intentional about maintaining the benefits of a “small-town” branch, where friendly, professional employees value each customer, while continuing to build a large network of banks that offers customers an increased sense of security.

We would recommend this app to anyone seeking an excellent bank.

by Matt-the-tiny-V-destroyer

this app is my favorite bank. You would feel that if you knew there is only one in my city, compared to banks with 20 locations. They better feel special for that commitment. But I’ve had only 1 problem in my account, was resolved, In 6 years of banking with them. It was minor fraud and they refunded me and put protection while I was on that 5 minute phone call. This is my first review in a while. If someone sees it, know there are few banks that truly try hard to make you happy. This one will.

by Customer Unfriendly

The recent changes to your website are NOT an improvement. The “help” icon and screen is useless. There is no way to identify the purpose of each transaction or to label it. Placing a transaction in a category can’t be done without calling a 1-800 number. Your letter touting these changes in early November was totally misleading. It appears these changes may have been made just to say there was a change. I’m now doing most of my banking at my credit union and may move all of my accounts there. Their website is far more user friendly. Bad move on your part.

by Nikolaismada

After a few months of using Prosperity on the iPhone X I was tired of logging in and not using Face ID, and the screen size of non-compatible apps is always a little odd on the eyes. I decided to email in the suggestion, needless to say about a week later I’m logging in with Face ID. I’m happy with Prosperity , haven’t had a problem with it other than when I get off work is usually about the same time as the system maintenances. But, the system has to be maintained to run smoothly. App has a good simple and functional design. I appreciate you guys for such a smooth running app, and I appreciate this app for easy banking. 5/5

by Duc Review

The best banking business we have dealt with. Their app Acct is truly so simple to use. Our branch (NW Expressway & Meridian) Oklahoma City has great people to deal with.
We have been customers since 1973 our acct # is just 6 digits long. Actually I had an account opened in 1968 by my parents for my college acct. When Guaranty Bank first opened its doors the Vice President was Noel Kyle he lived next door to us. We are just as pleased with this app. we have We think the N.W Expressway branch is the best branch is the best. Love the manager Angie and everyone there. So I guess you can call us life long customers of this email great bank.

by World Wide Anarchy

My company is with you. You have added 3 hours of time to payroll because it takes longer to do the deposit every day. 15 minutes 3 departments 6 days a week. Corporate is asking me to justify and correct. That means I need to cut back on customer service. They only see payroll is up. I may have to seek other solutions. ( new bank). I’m sure that who ever reads this knows that a % of people will leave so little to no effort will be done to change your methods for doing deposits. We have been asked to change the way we do our deposit to accommodate you. Still not any faster

by FixBayonet

this app’s web page is horrible and does not function properly. Waiting time to speak to a customer service rep has exceeded 1 hour the 4 times I have tried to utilize as i have been trying to order checks for the last 4 days. When trying to order on line from the vendor recommended a message appears on the vendor site that all checks must be ordered directly from the bank even though the bank suggested the vendor on the bank order Check location

by Donwanna

I don’t like the new app. The old one was awesome! What was wrong with the old one that it had to be completely redone? This one is not intuitive to use and it’s design is not appealing. It almost looks like I’m working with raw data and with that comes an uneasy feeling and that is apart from it being super slow and not responding half the time since it launched. If it was up to me I would bring the old app back. I also loved the old app in that it had a spendable balance which was awesome in keeping up with payments that had gone out through checks. This new app is crap so far.

by Shake281182

Most of the “5 Star” reviews are likely fake. Prosperity for this bank was outdated before but was still functional. After the update to Prosperity it has been an absolute nightmare

App crashes if you click anything, one day it’ll load your accounts the next day Prosperity won’t show up with anything. The website is no different, I can’t even check my account number to make a payment because the application is so messed up

Just bring back the old app if you don’t have the technology and competence to release an updated one. This is people’s money you are playing games with. Who’s going to answer for the missed payments due to not being able to access our own checking or savings?

And the CEO keeps saying to call customer support ... I’ve called dozens of times and no one answers

For your own sanity and peace of mind go with a known national bank that will take responsibility for its actions and slip ups and not ignore its own customers

by Ecdlgb

I’m happy this app finally has mobile deposits available me through Prosperity . My other banks have had this updated technology for years.

However, it would be most helpful and way more efficient if you provided us the option to deposit multiple checks per deposit versus only one check at a time.

This would be especially helpful for business accounts. Since I believe the mobile deposit feature is designed to help your customers save time, this should be a an added feature. I know myself and many others who would appreciate this. The current way is a redundant waste of time and still requires us to drive to the bank to make a deposit. I would greatly appreciate you updating Prosperity with this feature asap.
Thanks!

by Hal1540

It was a little nerve wracking when the servers were down and no one could access their account but I was still expecting a clean and updated version of Prosperity when I could access it. Sadly it seems like a step in the wrong direction. The original format was much easier to navigate and understand. The new app must still be having some issues as it still crashes every once in awhile but it’s the new format that frustrates me the most. Love the bank! Just not the online side of things.

by Fhjmom

I don’t have a problem with Prosperity when it is working but it often has an error message when trying to sign in. I’ve had to delete and reload it more than once. It recognizes my Touch ID for a while then makes me start entering my password again. We keep a low balance in the account tied to our bank cards due to multiple times of having our cards compromised so I count on being able to check my balance or have the ability to make a transfer before making a purchase. Not having access when I need it is very frustrating!

by Living Free CBD

Hate the new app!! Some of the features from the older app did not transfer over. I use Prosperity multiple times a day and really liked the spendable balance option. It would have been nice to know that it didn’t transfer over. I almost overspent when I checked it. I called this app and was told that the balance showed was the same as the old spendable balance. It was not. I do balance my accounts but with money going on and out daily it was nice to be able to know I have a set cushion. Please bring back that option.

by Danielle Mcneese

November/December 2019 update is so frustrating and lags. We get errors often now like when this app first transitioned over to this new version. It doesn’t always show all of my accounts. It’ll get stuck between tabs. If the update worked, not having access to internet banking for several days would have been worth it.

I still love the features available on Prosperity and the people/customer service at this bank.

by Del DF

I love this app bank however, the reason why I’m giving it a 4 star is because I had suggested several times to add the feature where while checking past transactions, there could be a way to go back to the previous page without having to go all the way to the beginning. You can go one month back at a time but not forward again.

by Prahadottie

Thank you for finally allowing businesses the same electronic services allowed by personal account clients. My business makes it hard to get to your bank during business hours and prefer to never leave in drop box, due to past experiences in other banks used.

by Ae3j

I’ve been completely satisfied with my bank this app Bank I feel like family with them I trust them they’re reliable professional and always there when I need him the mobile app is so easy to use user-friendly I have never had any issues thank you this app Bank for having your act together