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The Prosperity Bank App is extremely poor. For starters, I was transitioned from Legacy to Prosperity. I had a very difficult time signing on to the new app; I was actually locked out of my account. I could not access my funds, make deposits and the like. Hold times when calling into the help line were in excess of 30 minutes. I finally agreed to stay on hold for long enough to speak to a real life human being. She couldn’t help me, so I had to call in the next day. All because I never received a return call from the customer service department. Then, my first mobile deposit was rejected. As a general rule of thumb, banks want you to utilize their technology platforms, as they don’t want to see you at one of their facilities. Unless Prosperity corrects some of its technology challenges, we will have no other choice other than to head for one of the branch locations. I’m sorry for the long review, I figured it would be best for me to answer the questions honestly. By now, I’m sure you’re sorry you asked.

What can I say? This app is awful. I’m only here because Prosperty Bank bought Legacy Texas Bank. The Legacy Texas app was great. This app consistantly forgets about touch ID. The failed touch ID logins will then cause your account to lock. You’ll then get to spend 30 minutes to an hour on hold with Prosperity to get your account unlocked. It’s best to pretend the app doesn’t support touch ID. You would be better off memorizing your credentials so you can log in the old fashioned way. You can’t access your banking history prior to June 7th, 2020. I’m lucky I downloaded all my statements before the changeover, Prosperity Bank came close to killing a refinace on my house. It’s best to use this app for checking your balances and making transfers between accounts. I wouldn’t trust it for much else. Propserity Bank bought a bank with a great app. They need to toss this app in the trash, rebrand the Legacy Texas app and make it their app.

The conversion was terrible. My business account conversion didn’t get handled properly. The Customer Service help people were inconsistent on what they told me to do. Couldn’t get through on the phone for a week after the conversion, so had to drive to a bank to get everything fixed only for the bank personnel to tell me he had to turn in a ticket & couldn't fix my problem. Don’t get me started on the Userids having to be in uppercase on your mobile device...what a pain. Also now I have to maintain a minimum balance in my business account or I have to pay a service fee. This is not friendly to small business owners & wasn’t like that at Legacy. Between our personal & business accounts we have several accounts & I will be pulling them all out. I’ve been with the former versions of the bank since 1995, but they’ve lost my business.