Sentara MyChart app not working? crashes or has problems?

Sentara MyChart Status

Published by Sentara Healthcare on 2023-10-26

The new Sentara mobile app allows you to easily manage your healthcare anytime,
anywhere. Use your Sentara app to: * Securely access your medical records *
Review test results, request a prescription refill, or send a message to your
provider * Easily schedule an appointment with one of your providers * Get
virtual care for minor health issues via phone, video or email 24 hours a day, 7
days a week * Quickly find a provider b.

I have a problem with Sentara MyChart

Are you having issues? Select the issue you are having below and provide feedback to Sentara MyChart.

User reports:
App has problems

User reports 1

problems reported in the last 24 hours

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Most reported problems

Something else

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Reported Issues: 2 Comments

By TC Gray 9 months ago

Website not working

By greg moxness 1 year ago

6 days ago the mychart application sopped loading on my PC (w11) and sometimes my android phone. It loads on my IPAD, occassionally and on my phone but with and error "Too many redirects". 3 different browswers in normal and incognito/private browsing all stop loading at the blue bubble background. The android app usually works, but not all the time. I sent a request for assistance on the Senatara site the same day on June 28 but with no response.

Common dislikes about Sentara MyChart app

- System has been working great until recently

- Unable to send messages to doctor from computer

- App crashed six times in the last 20 minutes

- Slow and difficult to clear out unread messages

- Telehealth appointment would not work on the app

- Messages to doctor went unanswered

- Website version of MyChart is not working

Have a Problem with Sentara MyChart? Report Issue

Common Sentara MyChart Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Sentara MyChart app on iOS and Android devices. Solve all Sentara MyChart app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Sentara MyChart iPhone Issues and Solutions

Sentara MyChart iOS app crashes, not working, errors
Sentara MyChart iOS app network issues
Sentara MyChart on iOS has black/white screen

Sentara MyChart Android App Issues and Solutions

Sentara MyChart has errors/crashing/not working
Sentara MyChart server network connectivity issues
Sentara MyChart has black screen

Sentara MyChart iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Sentara MyChart app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Sentara MyChart app crashes or not working on Iphone (iOS):

Close and restart the Sentara MyChart app on iPhone
Update Sentara MyChart app to the Latest Version for iOS
Uninstall and reinstall Sentara MyChart iPhone app
Update your iPhone to the latest iOS version

Fix Sentara MyChart on iPhone unable to connect to server/internet connection issues::

To resolve Sentara MyChart network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Sentara MyChart black/white screen (blank screen) on iPhone:

Follow the Sentara MyChart iOS app troubleshooting guide Here →

Sentara MyChart Android App Issues and Solutions

Fix Sentara MyChart not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Sentara MyChart app issues:

Force Stop the Sentara MyChart App
1. On android, goto "Settings" » click Sentara MyChart app. » click "Force Stop".

Update Sentara MyChart to the latest version on PlayStore

Clear Sentara MyChart App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Sentara MyChart app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Sentara MyChart.

Fix Sentara MyChart unable to contact server/ Sentara MyChart internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Sentara MyChart » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Sentara MyChart » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Sentara MyChart on android.

Solve Sentara MyChart black/white screens issue on Android:

Follow the Sentara MyChart android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sentara Healthcare, developers of Sentara MyChart.

63.64% Contact Match

Developer: Sentara

E-Mail: [email protected]

Website: Visit Sentara MyChart Website

60% Contact Match

Developer: Sentara

E-Mail: [email protected]

Website: Visit Sentara Website

About this app

This is the official app for Sentara Healthcare, a not-for-profit health system with more than 100 sites of care across Virginia and Northeastern North Carolina. NOTE: If you have a Sentara MyChart account, please use the same username and password to log in to SentaraMyChart . The new Sentara mobile app allows you to easily manage your healthcare anytime, anywhere. If you do not have a Sentara MyChart account, download SentaraMyChart and click on “Sign Up”.