Nemours CareConnect app not working? crashes or has problems?

Nemours CareConnect Status

Last Updated on 2021-11-11 by The Nemours Foundation

I have a problem with Nemours CareConnect

Are you having issues? Select the issue you are having below and provide feedback to Nemours CareConnect.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Summary of Nemours CareConnect Problems 😠👌🔥

- Hospital staff could not get app support or answer why it was not working on an iPhone during a visit

- App crashes frequently, making it difficult to use and access medical care in a timely manner

Have a Problem with Nemours CareConnect? Report Issue

Common Nemours CareConnect Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Nemours CareConnect app on iOS and Android devices. Solve all Nemours CareConnect app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Nemours CareConnect iPhone Issues and Solutions

Nemours CareConnect iOS app crashes, not working, errors
Nemours CareConnect iOS app network issues
Nemours CareConnect on iOS has black/white screen

Nemours CareConnect Android App Issues and Solutions

Nemours CareConnect has errors/crashing/not working
Nemours CareConnect server network connectivity issues
Nemours CareConnect has black screen

Nemours CareConnect iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Nemours CareConnect app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Nemours CareConnect app crashes or not working on Iphone (iOS):

Close and restart the Nemours CareConnect app on iPhone
Update Nemours CareConnect app to the Latest Version for iOS
Uninstall and reinstall Nemours CareConnect iPhone app
Update your iPhone to the latest iOS version

Fix Nemours CareConnect on iPhone unable to connect to server/internet connection issues::

To resolve Nemours CareConnect network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Nemours CareConnect black/white screen (blank screen) on iPhone:

Follow the Nemours CareConnect iOS app troubleshooting guide Here →

Nemours CareConnect Android App Issues and Solutions

Fix Nemours CareConnect not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Nemours CareConnect app issues:

Force Stop the Nemours CareConnect App
1. On android, goto "Settings" » click Nemours CareConnect app. » click "Force Stop".

Update Nemours CareConnect to the latest version on PlayStore

Clear Nemours CareConnect App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Nemours CareConnect app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Nemours CareConnect.

Fix Nemours CareConnect unable to contact server/ Nemours CareConnect internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Nemours CareConnect » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Nemours CareConnect » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Nemours CareConnect on android.

Solve Nemours CareConnect black/white screens issue on Android:

Follow the Nemours CareConnect android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at The Nemours Foundation, developers of Nemours CareConnect.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Nemours Website

Privacy Policy: https://www.nemours.org/privacy-practices.html

Developer: Nemours Children Health

52.63% Contact Match

Developer: Grupio

E-Mail: [email protected]

Website: 🌍 Visit Nemours CME Website

57.89% Contact Match

Developer: Care Connect, LLC

E-Mail: [email protected]

Website: 🌍 Visit CareConnect Website

57.89% Contact Match

Developer: MCT Technology Inc

E-Mail: [email protected]

Website: 🌍 Visit CareConnect Website

About this app

CareConnect brings Nemours pediatric care to you with on demand doctor visits through live video chat on your mobile device or computer. Our experts are here when you need answers – in the middle of the night, early in the mornings, or away from home. If you use Apple Health, you can choose to share your health information during your virtual video visit, including heart rate, blood pressure, body temperature, blood glucose levels, weight, nutritional information, and respiratory rate.