MyBlock Reviews

Terrible customer service I received. I started off doing my own taxes through the self service version online. I used the self employed package for a fee. Before I could finish up, I was advised to have a tax preparer look it over for more money. From the way it was worded, it made me feel like I had no choice but to buy this extra service that I was sure I didn’t need. The tax preparer looked over my taxes and after her making a few guesses on things that l already figured out, she goes on to send me a return she guessed up that was $3000 less than the amount I got. She titled the email “I finished your return and saved you from filing a incorrect return” I couldn’t believe it. As a tax preparer her job was to get me every possible deduction I could get and she failed to do so. I have children and she completely left out the EIC credits. It was unbelievable!!!
I emailed her back saying I went with another tax service and she responded with “do what’s best for you”
She didn’t even offer to fix her mistakes!!

I went with turbo tax this year with no issues at all and it really was unfortunate because I use H&R Block every year.

That tax preparer needs to be retrained and the self employment version of H&R Block should really be less pushy about adding on more services.

I have had an emerald card since 2019 and honestly it is my worst debit card, since there is no or no atm for this card and you have to pay fees everywhere to use you own card, of course there could be this one ATM 100 miles away that could work with this card. Ever since last year this guys changed their bank for the cards and the old cards got expired on their own; now they haven’t sent me a new card so I can use my account, after spending an hour on the phone with H&R they said that they can make me a new account but they can’t move my own money to it. So now I have a account with H&R with all my cash and they won’t let me access it, funny part is they can’t even access it themselves. That is why I don’t recommend HR emerald card to anyone, simply there is gonna be a lot of headache and they are going to take your money away from you and put in a expired bank account and not be able to fix it for you. Side note: I made 3 phone calls each one of these calls had 1+hour wait on the phone and there is no physical branch, if you go to an office they will encourage you to call them, because they don’t even know what they are doing.

Filed my 2021 taxes via online (no software) paid extra for tax shield, having someone look over them which is all extra. It took her 2 mins to look over both state and fed refunds before she “approved” my refund! I signed them, she efiled them and no I can’t get my documents from anywhere! It tells you to go to “filing summary for a copy” nothing is there. I have reached out to the person to “approved” my refund and I’ve heard nothing back from her. I called the support line and the girl there seem like she was on to something and I will get an email after IT escalation in 3-5 business days. Well now it’s been almost 2 weeks and still nothing. NOW they have updated MyBlock and I can’t even get to my filing summary. “The young lady tells me, I haven’t filed them yet, they still in the cart until she dug deeper” Ive gotten my state refund back so how are they still in my “cart” Oh and don’t worry about going to the local offices, they don’t know anything about online, pretty much used my login to see the same stuff I can see. No help or support for the online way to file taxes that they advertise all day long. My next stop is BBB and the IRS myself!

First off I couldn’t upload pictures of my W-2s due to whatever crazy method THAT was. No biggie- I’ll press on. Now I understand that I am an imbecile when it comes to tax work- however last year using TurboTax I felt confident in what I was doing. I was looking for another option and the example pictures look easy to follow. However, once filing, it’s like whiplash. I’m making good head way and then it smacks me with “Oh pay now to go further” so I agree cause, whatever I’ve made it this far and I’m frustrated. It’s 49 bucks and I do have questions anyways so sure. Then it takes me down another confusing rabbit hole and I have no idea what I’m doing anymore. So I’m looking around for a way to get help in MyBlock , a chat bubble, a “?” , a help option - nothing.. even after agreeing to payment. Also the “learn more” buttons next to each new item - not a single one worked. I had a pretty low bar and this was way under. I don’t usually care enough to leave reviews but seriously. Waste. Of. Time.

Do NOT use the My Block App!
I transferred money to my ePocket, money that I am supposed to have access to when needed. That is a LIE! Instead my screen does NOT show the ePocket icon and when I try to access it I get a blank gray screen. I have contacted the online Emerald Card tech support people and have been lied to, given the transfer from line to line run around, and have been hung up on numerous times. I have been told numerous times that I would receive an email. Then told a call or an email and I have received neither. I have had numerous people give me reference numbers that do NOT appear in the system when I call back and give the numbers. I want the money that I have transferred into the ePocket account! I have been trying to gain access to it for almost 3 weeks now! This is ridiculous and no one should have to go through this! Please do NOT make the same mistake that I have made in trusting MyBlock as I have done.

Both MyBlock and the website refused to let me even start my taxes. After being on hold for over an hour the phone representative, while polite and somewhat professional, was completely unable to help me. I have been doing my taxes with them for the last 5 years and she told me that my account was in a status that would not let me do anything at all and that I needed to create a new account with a different email address and then see how it goes. When I finally figured out how to get started on my own MyBlock and website constantly tell me that there are items that I need to check off but when I click them it just takes me to a blank page. At this point I am going to have to go in to one of their physical locations just to see if my taxes have even been started and finish them there, while paying their ridiculous fees. I will never do business with them again. As soon as my taxes have been completed for this year I am going to use someone local that is not part of this terrible company that has been lobbying the government for decades to prevent us from doing our taxes like any other first world country. Seriously, I never will use them again for the rest of my life

It’s absurd that a company this size isn’t able to make a reliable app. Even with all the bells and whistles MyBlock crashes every time I’m about to complete a single process. Seriously it’s a joke they have a app that allows me to hear a snake fart in Egypt but when it comes to your taxes and it has a MasterCard stamp God Forbid it completes a task. People have been putting up complaints for months and nothing is done to fix the bugs. Every time I need to prove my identity by taking a picture of my license it crashes before it loads. Don’t worry if you need worthless information about the accountant that did your taxes MyBlock has all that information. H&R BLOCK is one of the better tax companies but come on how many reviews, how many phone calls have to made before your tech team fixes MyBlock ? If it can’t be done make your website able to do the things we all signed up for. No one needs another app, especially a useless one.

I have been filing my taxes with H&R for so many years and you will be satisfied until you get into an issue. My taxes got rejected by IRS for some reason and the customer services representative was not able to identify what the issue is and was not even knowledgeable enough to understand some basic tax terms. I paid ~100 for the Deluxe service and the response I got from the representative and his Supervisor that since the tax got rejected by IRS you need to print the taxes and sent to IRS by mail and wait for the office to open post Covid issue is resolved. Per their policy a refund cannot be issued since it is the problem from IRS end and I have used their service to submit the taxes. No matter whether IRS approves it or not if you use their service you will be charged and no support from their end to resolve the issue. Tax filing services like Credit Karma gives better platform than this and is totally FREE to file taxes. #H&RPATHETICSERVICE

So, in addition to having my taxes screwed up two years in a row, I now can’t even get my taxes done for this year, because this lousy app doesn’t work. I’ve been trying for nearly a week to upload documents, and enter the information required of me, to no avail. This is very likely my last year using H&R Block there’s way too many other companies out there, that are more affordable and make it way easier to do your taxes, then this antiquated,Over priced “service and quote that you provided. H&R Block needs to get into the 21st-century, or it needs to go away. This is outrageous. Every single year it’s a new problem. I have not had a year in the last five where there wasn’t a significant, major issue with filing my taxes with H&R Block. And now MyBlock doesn’t even work. Why have an app, if it isn’t going to work properly? Absolutely outrageous.

I can’t believe this has a 4+ star rating. This application is the worst. And the H&R Block customer service system is terrible. I’ve just waited on the phone 3 different times for an hour each time. First time the call dropped after talking to someone (no call back), second call dropped after an hour of waiting, 3rd call sent me to the wrong department and I got forwarded just to be on hold for another hour. Never got through to talk to someone. The online chat button doesn’t show up anywhere. This is all after I did my return just to have the tax pro review and delete information and now she won’t send my original file and she can’t add the information back and I can only approve the document or send back for changes. I’ve been charged $134 for all this headache and I can’t get a hold of anyone to reset my account or refund my money. Never using H&R Block again!

I have used HR Block for a couple years now because I can file for free and have no issues until now. I complete the process and go to file but it won’t let me efile unless I now upgrade to their deluxe package because of some savings credit. After speaking to someone from sustainer service they say there is no way to remove it because they claim this is some this the IRS requires. So if it is something the IRS requires then I shouldn’t have to pay. My fiancée uses HR Block to file for free and she makes more than I do and she wasn’t prompted with this credit. So someone who made little enough last year to qualify for this credit has to pay to file while someone who made significantly more still files for free. This is wrong and unacceptable. I will not be using them again. I used credit karma and got the same refund amount as what HR Block was showing.

I was so excited to go with h and r block this year since they got me a hell of a lot more money than my other tax service. However I absolutely hate MyBlock! When I open MyBlock it takes several minutes of the spinning wheel before it will actually let me into the home screen to log in and that’s frustrating when all I want to see is the status of my returns. Then once I finally get in if it is at night after about 8ish or so it will do the Face ID and act like it’s going to log in but it just goes back into the login with the Face ID and it keeps doing that and won’t let me in at all but if I try and log in after I wake up in the morning it works just fine. It’s almost like they have something set where you can’t use MyBlock between certain times. But I can use Face ID just fine on any other app at that time and have never had that issue ever so I highly doubt it is Face ID. Plus I’ve had both of these issues regardless of if I’m using WiFi or cellular so that tells me MyBlock is the issue. I’m highly disappointed with MyBlock.

MyBlock is not for the faint. if You can not set it up correctly the first time it will cause errors with any additional attempts. Once you do get it set up unfortunately you cannot close out the other attempts. This will make it highly improbable that you will be able to see any information. Unfortunately when you call the number given due to not being able to securely reach your tax pro they are of no assistance. The only information the person gave me was it was due to multiple accounts. So I still set unable to do anything due to the fact I could not get it set up the first time. I am not a tech geek but I do understand and have some computer knowledge. With that MyBlock still was not an easy sell for an older person.

Been an Emerald card holder as long as they’ve existed I believe! Even though I started doing my own taxes over 10 yrs ago! When MyBlock first became available it was OK and with time has gotten better. It’s nice to be able to TAP FOR BALANCE, but once you sign in getting back to that isn’t always easy! That’s if your able to sign in! Don’t want to curse myself by writing it, but thankfully since I change my password AGAIN 2 weeks ago I haven’t had trouble signing in! Previous to that I had to make a new password EVERY-TIME I tried to log in! To the point I stopped using MyBlock whenever is needed to check my balance or see my statement! Called the toll free number and sat and listened to them! Wish there was an App JUST FOR EMERALD CARD holders aside from H&R Block.

For the third year in a row the application and also web based filing seems to glitch when adding taxes paid to another state. For instance I work in one state and live in another state.I first filed my income as a nonresident for the state that I work in. Then as I am filing for the state that I live in and I go to add my taxes paid to the other state I fill in the info and it won’t stick. I press “next” And on the list of taxes I paid to other states the state I added is not listed and so I continue in a loop of adding it but it won’t keep the info. The problem usually fixes itself after like a week but it takes like 50 attempts and a ton of patience it is extremely inconvenient and frustrating.

Apps says I did not file with them even though I used their Tax Prep app for the past 3 yrs. The Tax Prep app got rid of their feature to look up past returns and directed me to download their My Block app which I just did. When I initially logged in, it showed me my prior years but after confirming my identity, MyBlock is now suddenly saying I did not file with them and there is no way to look up or download my past returns. Frustrating. I really loved the ease of their tax prep app and gave it glowing reviews in the past; however not appreciating the additional download and now the runaround just to get a digital look at my past returns without having to dig through my physical archive . :(

I have been going through H&RBLOCK for 27 years now we’ll 1 year I decided to go to Jackson Hewitt well I didn’t think it sounded right so I went to H&RBLOCK to have them check it over well I was being ripped off by $3,000 that’s a lot of money that Jackson Hewitt was ripping me off on. So H&RBLOCK helped me on what to do to stop the filing process through Jackson Hewitt which I still had to pay the fees but that was better then losing out on so much more. I ended up having H&RBLOCK file for me and I got my $3,000 more then what I was. I will never doubt H&RBLOCK again. And to this day I get the best service and help from them as I did when I first started going there. Everyone is so nice and patient that u feel so comfortable at even if u have to wait a long period time they always are making sure u are doing ok or need anything.H&RBLOCK I thank u keep doing what u do your the best can’t get no better thank u to the H&RBLOCK in Town & Country Mishawaka Indiana

When I got a tax preparer to do my taxes back in 96 and was audited and I had to do the leg work to prove I didn’t owe I was mad I needed to go with a service that worked for me, I tired Jackson Hewitt as they were knowledgeable in my opinion but than went with H and R Block because they informed me of all the new tax laws and things I could or couldn’t claim and some would say the fees are crazy but for peace of mind knowing they will represent you when things go wrong is worth the price.

I need a professional working on my behalf I want to be able to say here are all my documents and the rest happens magically so to speak 😃😃😃😊😊😊😊

MyBlock is amazing, just like the company. A LOT of people do not like H&R Block because they think their expensive! But you guys do the best for taxes! And I do mean, THE BEST!! I am so proud of you guys for improving and making sure everyone is understood with terms and conditions and why it happened or didn’t happen! You guys talk about everything! And you make sure those who have been with you for more then 10 years have the best quality and love from your company! You guys are the best! Keep up your love, kindness, and patience! And it will make this business boom more then it ever has!! Thank you so much for helping us! MyBlock is even better and pretty easy to use! I will recommend MyBlock! And I will recommend this tax company before any other! Thank you so much!

I have been using H & R block for 6 years now have never used anyone else my taxes were done so fast this year it didn’t take as long as waiting at the doctors office I was in an out an my federal an state was excepted by the irs by the time I got home that same night I also got an advance loaded onto my card I had the biggest return I’ve had yet this year I have always liked how it goes on my emerald card so there’s no waiting for a check to come in the mail I constantly get updates which I also love so I’m always in the know with how things are processing an I get text alerts every time money is added or removed from my card an it show the remaining balance in the text message so I know exactly how much I have at all times which is a great piece of mind I will always go to H & R block for my taxes they have never done me wrong

MyBlock starts strong - you can setup touch ID for security, and find a local office. It falls flat from there. Once you locate an office, you cannot save it as “My H&R Block Office”. Once you setup your profile, if you already have a standing appointment at the office you selected, it does not show up in MyBlock . If MyBlock does not interface with the local office, why would I waste time uploading my tax documents, only to risk getting to my appointment and finding none of those documents are available? I like that you can see which Professionals work at your office, plus their experience levels (but I also know that the experienced folks help and mentor the new folks), but my overall confidence in MyBlock /local office interface is very low. Hopefully, they will have it fixed by next tax season.

I got this card so that I could get my checks from work and put them on this card by taking a picture of them and loading it that way. Once I take a picture of both the front and back of the check and put the amount of the check in, I go to click the 'Next' button and MyBlock completely crashes. I've re downloaded it several times and have tried it again and again. I even restarted my phone several times & cleared everything out! That's why I liked this card/app because of how convenient it was. It use to work but now it doesn't. I'm very frustrated and I even called the support number and it's out of their hands. I will be cancelling this card and never using it again! I suggest to anyone wanting this card to get a different one. Especially for those of us who don't have bank accounts because of all the fees they charge. I'm very disappointed H&R Block! 😥

It’s been the same thing with their apps since before it went to the my Block . Things run smooth for a few months then they push an update, that clearly hasn’t been debugged. It seems they are pushing out Beta to their users instead of final releases. I have had to change my Password the last 3 times I’ve logged in within 2 days, not because I forgot it, because it forces me to as an app update. If you cannot push a final or at least more stable release of your app then either a) hire better techs or b) outsource to an actual app team. If you already do outsource find someone better !

I have always deposited my tax state check on MyBlock this year they won’t take cause it’s over 180 days and the state won’t rewrite the check just stamp it to revalidate it. They froze my account and won’t tell me how long or answer my question as to if they will accept the check after it is stamped, as the check is good for a year like most checks. Didn’t even want to check cashed in minutes was willing to wait the 10 days.
I have always held onto this check as long as I could and I was 6 days over the 180, I get it but no resolution or answers is the frustrating part as well as the fact they froze my account without even informing me.

The idea and convenience of MyBlock is great but MyBlock crashes every time I go to refresh my year documents page. Also when I try to upload multiple photos there are usually 20-25 photos out of the max amount that do not upload. Do you know how frustrating it is to have to keep going through the photos to see which ones uploaded and which ones didn’t? Also if you could make the photos available to scroll through when you open each file, that would be helpful as well.
Please and thank you! 😁

Or hire a new team...

Logged on to MyBlock for the first time in a long time. First (failure) MyBlock forced me to create a new password - I use a password app so that I can create complex passwords but MyBlock does not allow me to paste the password in. Alternatively, I could use a weak password that is easy for me to type in but that defeats the purpose. There is no logically reason to not allow tech savvy people to paste in a password. Your attempt to protect users from pasting will cause them to use weak passwords or to simply be frustrated in using your app. Second (failure), while using MyBlock to download my files tax return, there is no way to download it in MyBlock . Why for God’s sake not??? This failure drove me to the full website. Now I have to logon again. When I attempted to use the password on the full website, the password that I created (and wrote down to not forget it because I like having unique passwords - which is more secure - but H&R Block wants me to write down) does not work. So I now have to go through the reset password and create it a new password in less than 10 minutes.

Apps are suppose to be easy - right? Is H&R Block’s app easy? Of course not. Why? Because you need an identity management team that can be thoughtful if customers.

I just spoke with a customer support representative who told me that there is no support for MyBlock, which makes no sense. So what happens when MyBlock fails and doesn’t seem save any of your information? I asked the call to be escalated and spoke to the most helpful rep of all time. My information has been saved, but HR Block is experiencing some technical issues after their February 9th update. Please be patient.

MyBlock has been relatively easy to use for all tax related needs when HR Block is the tax professional handling your taxes. Easily access previously filed returns with a few simple clicks. I have not experienced any issues, only quick access for my needs. I’m a fan of MyBlock and enjoy the fact that I can access important details with a couple clicks. Worth the effort of getting MyBlock if you have HR Block prepare your taxes.

Is anyone else experiencing the problem where MyBlock crashes while trying to use check to card ? It first ask that it can’t verity my identity when my hole account is in my identity Which confuses me as is and then I contacted emerald card about this issue they sent my to Ingo I guess it powered thru them nobody seems to be able to solve this problem so I’m guessing it’s a bug thru MyBlock needs a update please

I actually thought I was putting in all the correct information from last year and it seemed like it was gonna be a lot of trouble not worth going through but I found the customer service number and spoke to two people who were more than helpful did what they told me to do everything was back up and running I appreciate good customer service!!!!

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