Are you having issues? Select the issue you are having below and provide feedback to Île-de-France Mobilités.
- Cannot buy tickets through the app
- Unable to recharge Navigo pass on iPhone
- Login issues and difficulty setting up an account
- Unreliable for recharging Navigo pass
Complete guide to troubleshoot Île-de-France Mobilités app on iOS and Android devices. Solve all Île-de-France Mobilités app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at STIF, developers of Île-de-France Mobilités.
Vianavigo is evolving and becoming Île-de-France Mobilités to better support you on a daily basis: train, RER, metro, tram, bus, car, bicycle, Vélib', carpooling, carsharing... This service is compatible from an iPhone 7, with at least version iOS 13. iPhones XR and XS are compatible from iOS 14. 5. - Save your destinations (work, home, gym, etc. - Customize your profile (fast walker, with difficulty, reduced mobility, etc. Find the essential tools and information for organizing your travel in Île-de-France. Do you already use the Île-de-France Mobilités application and appreciate its services? Reloading of your Navigo pass, routes, real-time timetables, traffic info. Avoid queues at the station: recharge your Navigo pass from your phone! Help us improve by sending us your suggestions from the contact form available via the menu. Together, let's travel with ease. Bugs or remarks to report to us? Let us know with 5 stars! And do not hesitate to join our community of Labtesters to imagine together the mobility of tomorrow on the Île-de-France Mobilités Lab application.