JetBlue app not working? crashes or has problems?

JetBlue Status


I have a problem with JetBlue

Are you having issues? Select the issue you are having below and provide feedback to JetBlue.



⚠️ Most reported problems ⚠️
Something else
73.9%

Login
11.6%

Not working
10.1%

Crashes
2.9%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of JetBlue Problems 🔥

- Latest update is broken

- Can’t get an electronic boarding pass

- App kept timing out when searching for flights

- App would take a long time to refresh when I unclicked “same as billing address”

- After I had put in all of my credit card information and clicked the link to pay, it just kept bringing me back to the credit card entry page

- Didn’t assign us seats together even though we bought tickets together

- Had to manually type in incorrect information, in order for the system to acknowledge my reservation

📋 51 Reported Issues:

M
Michelle Loring 2024-01-26

I am preparing for a trip with my husband. And, of course, you require us to use different email addresses for our accounts. I have the app installed on our iphones. I cannot sign out from my husband's log in so that I can access mine. I've hit sign out a few times and only get 3 pulsating dots and cannot finalize log out.

G
Greg Masters 2023-11-11

The app won't let me check in, even though I was able to do it online

B
Bisi 2023-08-06

App shows notifications and messages are listed as unread when all have been read and deleted. It is annoying.

K
Kathleen Bonacore 2023-07-18

I booked a reservation over the phone with a JetBlue agent because I was unable to utilize my credit when trying to book online or on the app. My reservation code is KHVEAV and shows up on JetBlue website. However, my booking is not showing on my app. How do I get my booking to appear on my app?

E
Edward Zayas 2023-07-10

The jetblue app won't download to my android phone

F
Fred Basantes 2023-07-02

The jetblue app won't download to my android phone l.

N
Nadine Gomez 2023-03-17

I booked a reservation , when i maganged my trip noticed 3 separate confirmation codes. was charged all 3 times. yet when i call jet blue, they stated its a glitched but informed that higher amount total will be the confirmation that will be ticketed or was ticketed.

A
Agnes 2023-01-05

I am trying to book a flight for the past 3 hours. Every attempt ends with the message "session expired" after completing all the information.

J
J. Kerner 2022-12-19

"Accept all cookies" dialogue box won't clear by clicking the "Accept all cookies" selection. The box stays in front of the web page. I've tried Firefox, Chrome and Edge. All the same problem.

D
Donna Girlando 2022-11-14

Date selection is stuck on 1 departure date. Cannot change departure date or input return date. Been frozen for days. Waiting in virtual help.

J
Jeffrey Sommers 2022-11-05

I have not been able to access the Manage Flight feature on your website for over a month now. It won't load on Safari or on Firefox.

A
Adrienne Manning 2022-10-11

cannot manage flight online. wont load.

M
MickhailChigirinskiy 2022-10-05

I was checking in using mobile application. I checked in and try to get the boarding pass and application stuck. I needed to restart the phone. When I restart the phone and clicked "view the boarding pass I got the message: phoe "Oops! There was the issue processing your request. Please, try again" I have a Motorola Razr G5 2021

L
Lori A Bryhni 2022-09-22

Each time I try to manage my trip, the app gets stuck on "loading"

W
William J Freddo 2022-09-17

Manage Trip does not function on any of my devices (phone, PC, iPad) and hasn't for quite some time. I have tried your recommendations with no success. When will the fixing the Manage Trips function? I came see from various platforms that this is not a new or isolated issue.

S
SAkunthala Sethuraman 2022-09-13

Hello I need to change the date of departure for a flight schduled for september 17th Your manage trip site is down. Please help. Thanks

K
Ktrina 2022-09-13

Managing flight is not work. Tried to self fix not working. Tried to message customer support and they wanted me to pay 1 to get help. They said refundable, but are you kidding me. Fill out all my payment I got when the problem is on your end. F* U JetBlue.

M
Mark Landry 2022-08-31

Manage Flight does not work on any browser or any computer for my flight. Cookies accepted and Cache cleared.

R
Roxanne 2022-08-26

The "Manage Trips" feature doesn't work online or on the JetBlue app. I can't view my seat selections and add our KTN numbers. I had to do everything over the phone with Customer Service. I also saw the same issues reported on Reddit and it seems everyone who reported the same problem also booked one-way tickets.

D
Debbie 2022-08-25

How does an airline like jetblue not now about this issue. Cannot manage flights online or through the app...... It's been going on for months. I will never fly jetblue ever... any airline that can't fix an "IT" issue for months is an airline who will no longer get my money... i'm sure I'll never hear back and if I do (like when I speak to customer service) it will be - - - so sorry. Not good enough...fix YOUR issue !

J
Jeanette 2022-08-20

Trying to manage trip. Page does not load. Been trying for two weeks now.

J
Jeanette 2022-08-20

Trying to manage trip. Page does not load. Been trying for two weeks now.

S
Stephen 2022-08-11

Been trying to manage my trip for weeks. Never works. Called the call center (waited 60 minutes on the phone) for them to tell me that it just went down. Looking at some of these responses it seems like it has been down for months. I want to add my passport info and known traveler number but I'm unable to. Plus I want to manage my seats. This is my first time ever flying with JetBlue and probably my last. Horrible IT

S
Stephen 2022-08-11

Been trying to manage my trip for weeks. Never works. Called the call center (waited 60 minutes on the phone) for them to tell me that it just went down. Looking at some of these responses it seems like it has been down for months. I want to add my passport info and known traveler number but I'm unable to. Plus I want to manage my seats. This is my first time ever flying with JetBlue and probably my last. Horrible IT

D
Diana Ward 2022-08-10

manage flights is not working either in-app or logging in online. Wait times are over an hour. Please fix the Manage Flights asap

E
Eddie Bair 2022-08-04

Manage Trips NOT working. I have tried over 2-days & unable to modify my trip. I called today & after 1-hour wait message came on service discontinued. This is FRUSTRATING!!!!! I have no ways to reach Jet Blue---UNSAT!

L
Laura Smith 2022-08-03

Jet blue app will not show my currently booked flights.

M
Michael Altieri 2022-08-01

Can't get into manage trip. Did text with Jetblue after waiting 2 hrs and the rep new nothing about it, my flight is 9/11/22 and I don't know if I can get a boarding pass on the app. This has been down for month's. Why can't they fix it??

N
N. Campbell 2022-07-24

Manage trip not working since flight was booked, several months now. This is a matter JetBlue is aware of, this is not fair to customers

P
Patricia Ray 2022-07-22

hello, I am not able to use access manage trips either on the app or my home computer. I have had to call jetblue and wait for help twice. When it is time to check in for flights will I have to call? Thanks for your help

P
Patricia Nichol 2022-07-22

The last email I received from you people was November 2020 I have been trying to redo the JetBlue app but it gives my email is PMD Nichol 50 @iCloud and I do not use that email I only use the Comcast.Net I have been trying unsuccessfully

P
Pat Duke 2022-07-16

Manage trips won’t load During online chat responses can’t be seen

H
Helen Tsucalas Marte 2022-07-10

The app has not been working for me at all. It won't load the page I need to access . Please advise.

T
Trina Shandrowski 2022-07-09

Can’t manage trip on app

B
Beth 2022-07-06

Cannot use Manage Trip for anything- website or app. Need to accept itinerary change. It’s been a month. WTH is wrong with their IT??

E
Elinor Gindea 2022-07-06

Cannot manage trip

T
Tracy 2022-07-03

Can't access Manage flight page.

G
Guest 2022-06-30

"Manage Trips" hasnt been working for months. I'm trying to check bags before my trip in a week and it there hasnt been as much luck. And calling them, their customer service takes forever.

F
Frank Selby 2022-06-24

havent been able to manage flight on app or website tried sevrel web browers also it just times out or loads for hour

M
Melanie Y Arbuthnot 2022-06-23

I get an error message that states - Oops! Reference SC1 08a8cc143327f5f1. I am flying tomorrow, please help!

K
Katherine Lyle 2022-06-11

I removed the app when I had low battery once. The app disappeared as one would expect. When I tried to download it again - I only have the option to open it. I cannot get the app icon back on my phone. Can you help?

R
Ruben Negron 2022-06-11

unable to access my jet blue account

R
Richard Canel 2022-06-05

Unable to manage trips for several weeks. App keeps saying to call instead but average hold time is 2 hours. And the people you eventually reach have limited knowledge and often are very impatient

B
Brian 2022-06-05

Unable to Manage Trips

W
William M 2022-06-05

Not able to access manage flights in the last 4 days

E
Edgar Polanco 2022-06-01

When are you going to have an app. That actually works.

J
Joe Canata 2022-06-01

Keeps tell me no flights available, no matter what dates I put in!

E
Edward Canniff 2022-05-24

The app will not let me select seat assignments, the screen freezes when you reach this point

A
Amy 2022-05-13

Cannot check in using app and website

A
Audrey Lee 2022-04-26

The Manage Trips function both in the app and on the website hasn't worked for months.

C
Chorney 2022-04-18

The manage flights is not working we repeatedly get an error message that says to call jet blue. There us no pick up or even hold it just says all representatives are busy and disconnects. This is a disgrace we are stranded trying to change our booking.

Showing 1-51 of 51 reported issues:

Have a Problem with JetBlue - Book & manage trips? Report Issue






  Contact Support

Verified email ✔✔

E-Mail: JetBlueAppDev@gmail.com

Website: 🌍 Visit JetBlue Website

Privacy Policy: https://www.jetblue.com/legal/privacy?un_jtt_application_platform=iphone

Developer: JetBlue Airways Corporation




‼️ Outages Happening Right Now

  • Mar 22, 2025, 06:10 AM

    a user from Knoxville, United States reported problems with JetBlue : Login

  • Mar 18, 2025, 06:42 PM

    a user from New York, United States reported problems with JetBlue : Login

  • Started 2 minutes ago

    P&I Loga3

  • Started 11 minutes ago

    13WarnMe

  • Started 14 minutes ago

    Hero Band III

  • Started 15 minutes ago

    Kuwait Finder

  • Started 18 minutes ago

    XTREAM IPTV

  • Started 20 minutes ago

    VVS Mobil

  • Started 25 minutes ago

    Aveola