JetBlue app not working? crashes or has problems?

JetBlue Status


I have a problem with JetBlue

Are you having issues? Select the issue you are having below and provide feedback to JetBlue.




⚠️ Most reported problems ⚠️

Something else
50.0%

Not working
26.7%

Login
10.0%

Connection
6.7%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of JetBlue Problems 😠👌🔥

- Latest update is broken

- Can’t get an electronic boarding pass

- App kept timing out when searching for flights

- App would take a long time to refresh when I unclicked “same as billing address”

- After I had put in all of my credit card information and clicked the link to pay, it just kept bringing me back to the credit card entry page

- Didn’t assign us seats together even though we bought tickets together

- Had to manually type in incorrect information, in order for the system to acknowledge my reservation

  51 Reported Issues: 😵🆘🛟🚨📢

Michelle Loring
2024-01-26

I am preparing for a trip with my husband. And, of course, you require us to use different email addresses for our accounts. I have the app installed on our iphones. I cannot sign out from my husband's log in so that I can access mine. I've hit sign out a few times and only get 3 pulsating dots and cannot finalize log out.

Greg Masters
2023-11-11

The app won't let me check in, even though I was able to do it online

Bisi
2023-08-06

App shows notifications and messages are listed as unread when all have been read and deleted. It is annoying.

Kathleen Bonacore
2023-07-18

I booked a reservation over the phone with a JetBlue agent because I was unable to utilize my credit when trying to book online or on the app. My reservation code is KHVEAV and shows up on JetBlue website. However, my booking is not showing on my app. How do I get my booking to appear on my app?

Edward Zayas
2023-07-10

The jetblue app won't download to my android phone

Fred Basantes
2023-07-02

The jetblue app won't download to my android phone l.

Nadine Gomez
2023-03-17

I booked a reservation , when i maganged my trip noticed 3 separate confirmation codes. was charged all 3 times. yet when i call jet blue, they stated its a glitched but informed that higher amount total will be the confirmation that will be ticketed or was ticketed.

Agnes
2023-01-05

I am trying to book a flight for the past 3 hours. Every attempt ends with the message "session expired" after completing all the information.

J. Kerner
2022-12-19

"Accept all cookies" dialogue box won't clear by clicking the "Accept all cookies" selection. The box stays in front of the web page. I've tried Firefox, Chrome and Edge. All the same problem.

Donna Girlando
2022-11-14

Date selection is stuck on 1 departure date. Cannot change departure date or input return date. Been frozen for days. Waiting in virtual help.

Jeffrey Sommers
2022-11-05

I have not been able to access the Manage Flight feature on your website for over a month now. It won't load on Safari or on Firefox.

Adrienne Manning
2022-10-11

cannot manage flight online. wont load.

MickhailChigirinskiy
2022-10-05

I was checking in using mobile application. I checked in and try to get the boarding pass and application stuck. I needed to restart the phone. When I restart the phone and clicked "view the boarding pass I got the message: phoe "Oops! There was the issue processing your request. Please, try again" I have a Motorola Razr G5 2021

Lori A Bryhni
2022-09-22

Each time I try to manage my trip, the app gets stuck on "loading"

William J Freddo
2022-09-17

Manage Trip does not function on any of my devices (phone, PC, iPad) and hasn't for quite some time. I have tried your recommendations with no success. When will the fixing the Manage Trips function? I came see from various platforms that this is not a new or isolated issue.

SAkunthala Sethuraman
2022-09-13

Hello I need to change the date of departure for a flight schduled for september 17th Your manage trip site is down. Please help. Thanks

Ktrina
2022-09-13

Managing flight is not work. Tried to self fix not working. Tried to message customer support and they wanted me to pay 1 to get help. They said refundable, but are you kidding me. Fill out all my payment I got when the problem is on your end. F* U JetBlue.

Mark Landry
2022-08-31

Manage Flight does not work on any browser or any computer for my flight. Cookies accepted and Cache cleared.

Roxanne
2022-08-26

The "Manage Trips" feature doesn't work online or on the JetBlue app. I can't view my seat selections and add our KTN numbers. I had to do everything over the phone with Customer Service. I also saw the same issues reported on Reddit and it seems everyone who reported the same problem also booked one-way tickets.

Debbie
2022-08-25

How does an airline like jetblue not now about this issue. Cannot manage flights online or through the app...... It's been going on for months. I will never fly jetblue ever... any airline that can't fix an "IT" issue for months is an airline who will no longer get my money... i'm sure I'll never hear back and if I do (like when I speak to customer service) it will be - - - so sorry. Not good enough...fix YOUR issue !

Jeanette
2022-08-20

Trying to manage trip. Page does not load. Been trying for two weeks now.

Jeanette
2022-08-20

Trying to manage trip. Page does not load. Been trying for two weeks now.

Stephen
2022-08-11

Been trying to manage my trip for weeks. Never works. Called the call center (waited 60 minutes on the phone) for them to tell me that it just went down. Looking at some of these responses it seems like it has been down for months. I want to add my passport info and known traveler number but I'm unable to. Plus I want to manage my seats. This is my first time ever flying with JetBlue and probably my last. Horrible IT

Stephen
2022-08-11

Been trying to manage my trip for weeks. Never works. Called the call center (waited 60 minutes on the phone) for them to tell me that it just went down. Looking at some of these responses it seems like it has been down for months. I want to add my passport info and known traveler number but I'm unable to. Plus I want to manage my seats. This is my first time ever flying with JetBlue and probably my last. Horrible IT

Diana Ward
2022-08-10

manage flights is not working either in-app or logging in online. Wait times are over an hour. Please fix the Manage Flights asap

Eddie Bair
2022-08-04

Manage Trips NOT working. I have tried over 2-days & unable to modify my trip. I called today & after 1-hour wait message came on service discontinued. This is FRUSTRATING!!!!! I have no ways to reach Jet Blue---UNSAT!

Laura Smith
2022-08-03

Jet blue app will not show my currently booked flights.

Michael Altieri
2022-08-01

Can't get into manage trip. Did text with Jetblue after waiting 2 hrs and the rep new nothing about it, my flight is 9/11/22 and I don't know if I can get a boarding pass on the app. This has been down for month's. Why can't they fix it??

N. Campbell
2022-07-24

Manage trip not working since flight was booked, several months now. This is a matter JetBlue is aware of, this is not fair to customers

Patricia Ray
2022-07-22

hello, I am not able to use access manage trips either on the app or my home computer. I have had to call jetblue and wait for help twice. When it is time to check in for flights will I have to call? Thanks for your help

Showing 1-30 of 51

Have a Problem with JetBlue - Book & manage trips? Report Issue




Common JetBlue Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at JetBlue Airways, developers of JetBlue.




About this app

Download our award-winning app to book, manage and check in for your trips, access boarding passes and more.  Travel Tools – Add hotels, vacation rentals, car rentals and extras with Paisly or schedule a shuttle to the airport.  Day of travel – Your day of travel is a breeze with key info, including your boarding pass, right on the home screen.  Manage trips – Update your seat selection, add extras or make changes to your itinerary with just a few taps.  Boarding pass – Check in and get to your gate quickly without the hassle of printing a boarding pass – one less thing to carry on!  My trips – Add your upcoming and past itineraries to access everything you need to know.  Book flights – Search and book your next trip with ease.  Chat with us – Get your questions answered quickly and connect with a this app crewmember through live chat.  Inflight experience – View all of our snacks, drinks and entertainment options.  My TrueBlue – Enroll or sign in to TrueBlue to keep track of your TrueBlue points, view your Travel Bank balance (if you have one), request points for past trips and enjoy a more personalized experience. & More – Access our flight tracker, airport maps and other content.