Are you having issues? Select the issue you are having below and provide feedback to JetBlue.
- Latest update is broken
- Can’t get an electronic boarding pass
- App kept timing out when searching for flights
- App would take a long time to refresh when I unclicked “same as billing address”
- After I had put in all of my credit card information and clicked the link to pay, it just kept bringing me back to the credit card entry page
- Didn’t assign us seats together even though we bought tickets together
- Had to manually type in incorrect information, in order for the system to acknowledge my reservation
I am preparing for a trip with my husband. And, of course, you require us to use different email addresses for our accounts. I have the app installed on our iphones. I cannot sign out from my husband's log in so that I can access mine. I've hit sign out a few times and only get 3 pulsating dots and cannot finalize log out.
The app won't let me check in, even though I was able to do it online
App shows notifications and messages are listed as unread when all have been read and deleted. It is annoying.
I booked a reservation over the phone with a JetBlue agent because I was unable to utilize my credit when trying to book online or on the app. My reservation code is KHVEAV and shows up on JetBlue website. However, my booking is not showing on my app. How do I get my booking to appear on my app?
The jetblue app won't download to my android phone
The jetblue app won't download to my android phone l.
I booked a reservation , when i maganged my trip noticed 3 separate confirmation codes. was charged all 3 times. yet when i call jet blue, they stated its a glitched but informed that higher amount total will be the confirmation that will be ticketed or was ticketed.
I am trying to book a flight for the past 3 hours. Every attempt ends with the message "session expired" after completing all the information.
"Accept all cookies" dialogue box won't clear by clicking the "Accept all cookies" selection. The box stays in front of the web page. I've tried Firefox, Chrome and Edge. All the same problem.
Date selection is stuck on 1 departure date. Cannot change departure date or input return date. Been frozen for days. Waiting in virtual help.
I have not been able to access the Manage Flight feature on your website for over a month now. It won't load on Safari or on Firefox.
cannot manage flight online. wont load.
I was checking in using mobile application. I checked in and try to get the boarding pass and application stuck. I needed to restart the phone. When I restart the phone and clicked "view the boarding pass I got the message: phoe "Oops! There was the issue processing your request. Please, try again" I have a Motorola Razr G5 2021
Each time I try to manage my trip, the app gets stuck on "loading"
Manage Trip does not function on any of my devices (phone, PC, iPad) and hasn't for quite some time. I have tried your recommendations with no success. When will the fixing the Manage Trips function? I came see from various platforms that this is not a new or isolated issue.
Hello I need to change the date of departure for a flight schduled for september 17th Your manage trip site is down. Please help. Thanks
Managing flight is not work. Tried to self fix not working. Tried to message customer support and they wanted me to pay 1 to get help. They said refundable, but are you kidding me. Fill out all my payment I got when the problem is on your end. F* U JetBlue.
Manage Flight does not work on any browser or any computer for my flight. Cookies accepted and Cache cleared.
The "Manage Trips" feature doesn't work online or on the JetBlue app. I can't view my seat selections and add our KTN numbers. I had to do everything over the phone with Customer Service. I also saw the same issues reported on Reddit and it seems everyone who reported the same problem also booked one-way tickets.
How does an airline like jetblue not now about this issue. Cannot manage flights online or through the app...... It's been going on for months. I will never fly jetblue ever... any airline that can't fix an "IT" issue for months is an airline who will no longer get my money... i'm sure I'll never hear back and if I do (like when I speak to customer service) it will be - - - so sorry. Not good enough...fix YOUR issue !
Trying to manage trip. Page does not load. Been trying for two weeks now.
Trying to manage trip. Page does not load. Been trying for two weeks now.
Been trying to manage my trip for weeks. Never works. Called the call center (waited 60 minutes on the phone) for them to tell me that it just went down. Looking at some of these responses it seems like it has been down for months. I want to add my passport info and known traveler number but I'm unable to. Plus I want to manage my seats. This is my first time ever flying with JetBlue and probably my last. Horrible IT
Been trying to manage my trip for weeks. Never works. Called the call center (waited 60 minutes on the phone) for them to tell me that it just went down. Looking at some of these responses it seems like it has been down for months. I want to add my passport info and known traveler number but I'm unable to. Plus I want to manage my seats. This is my first time ever flying with JetBlue and probably my last. Horrible IT
manage flights is not working either in-app or logging in online. Wait times are over an hour. Please fix the Manage Flights asap
Manage Trips NOT working. I have tried over 2-days & unable to modify my trip. I called today & after 1-hour wait message came on service discontinued. This is FRUSTRATING!!!!! I have no ways to reach Jet Blue---UNSAT!
Jet blue app will not show my currently booked flights.
Can't get into manage trip. Did text with Jetblue after waiting 2 hrs and the rep new nothing about it, my flight is 9/11/22 and I don't know if I can get a boarding pass on the app. This has been down for month's. Why can't they fix it??
Manage trip not working since flight was booked, several months now. This is a matter JetBlue is aware of, this is not fair to customers
hello, I am not able to use access manage trips either on the app or my home computer. I have had to call jetblue and wait for help twice. When it is time to check in for flights will I have to call? Thanks for your help
The last email I received from you people was November 2020 I have been trying to redo the JetBlue app but it gives my email is PMD Nichol 50 @iCloud and I do not use that email I only use the Comcast.Net I have been trying unsuccessfully
Manage trips won’t load During online chat responses can’t be seen
The app has not been working for me at all. It won't load the page I need to access . Please advise.
Can’t manage trip on app
Cannot use Manage Trip for anything- website or app. Need to accept itinerary change. It’s been a month. WTH is wrong with their IT??
Cannot manage trip
Can't access Manage flight page.
"Manage Trips" hasnt been working for months. I'm trying to check bags before my trip in a week and it there hasnt been as much luck. And calling them, their customer service takes forever.
havent been able to manage flight on app or website tried sevrel web browers also it just times out or loads for hour
I get an error message that states - Oops! Reference SC1 08a8cc143327f5f1. I am flying tomorrow, please help!
I removed the app when I had low battery once. The app disappeared as one would expect. When I tried to download it again - I only have the option to open it. I cannot get the app icon back on my phone. Can you help?
unable to access my jet blue account
Unable to manage trips for several weeks. App keeps saying to call instead but average hold time is 2 hours. And the people you eventually reach have limited knowledge and often are very impatient
Unable to Manage Trips
Not able to access manage flights in the last 4 days
When are you going to have an app. That actually works.
Keeps tell me no flights available, no matter what dates I put in!
The app will not let me select seat assignments, the screen freezes when you reach this point
Cannot check in using app and website
The Manage Trips function both in the app and on the website hasn't worked for months.
The manage flights is not working we repeatedly get an error message that says to call jet blue. There us no pick up or even hold it just says all representatives are busy and disconnects. This is a disgrace we are stranded trying to change our booking.
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E-Mail: JetBlueAppDev@gmail.com
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Developer: JetBlue Airways Corporation
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