Adobe Acrobat Sign Status

Last Updated on 2024-09-18 by Adobe Inc.

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User reports:
No current problems

- Occasional bugs or down times

- Some users have trouble with the document

- Cannot cancel before free trial week is up

- Cannot select multiple documents and cancel/delete them all at once

- Sign in again and again

- Doesn't cooperate with share menu on iOS

- Buttons and menu items for sending for signature don't work

- Pulls up blank pages

- Can't find documents on Creative Cloud

- Remember me on login doesn't work

- Doesn't use iPhone 12 Pro screen format

- Doesn't recognize subscription with Acrobat Pro subscription account

Common Adobe Acrobat Sign Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Adobe Acrobat Sign network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Adobe Acrobat Sign App
1. On android, goto Settings » Adobe Acrobat Sign » click [Force Stop]

Clear Adobe Acrobat Sign App Cache and Data:
1. On android, goto Settings » Apps » Adobe Acrobat Sign » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Adobe Acrobat Sign.

On android, goto Settings » Apps or Manage Apps tab.
Click Adobe Acrobat Sign » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Adobe Acrobat Sign » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Adobe Acrobat Sign