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Common my Personify Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot my Personify app on iOS and Android devices. Solve all my Personify app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Acuity Brands Lighting, Inc, developers of my Personify.
Welcome to my Personify, the app that allows you to easily customize your comfort settings directly from your mobile device when connected to a suitable room device (Allure UNITOUCH, EC-Multi-Sensor-BLE, nLight UNITOUCH) designed by Distech Controls (an Acuity Brands company). Based on Bluetooth® low energy technology, the mobile device is very easily connected to any BLE-enabled room devices within range (Allure UNITOUCH, EC-Multi-Sensor-BLE, nLight UNITOUCH). The occupant can define their personal preferences (units, favorites devices) in order to personalize their user interface and space comfort settings. All control screens have been designed with the occupant in mind, making myPersonify easy to use, regardless of one’s technical skillset. Some favorites devices can also be defined in order to automatically connect to the most frequently used device. Leveraging several built-in intelligent features (Eco-VueTM leaf, automatic modes... ), the occupant can visualize the environmental impact of their behavior while setting comfort parameters.
