WePlay Status

Last Updated on 2024-09-24 by WEJOY PTE. LTD.

I have a problem with WePlay

Are you having issues? Select the issue you are having below and provide feedback to WePlay.

⚠️ Fix Now in One Click

👨🏻‍👩🏻‍👦🏻‍👦🏻
49 User reports:
App has problems

User reports 49

⚠️ Most reported problems ⚠️

Not working

48.1%

26.9%

Account

9.6%

Photo/Video

5.8%

Problems reported in the last 24 hours

24 hour clock ⏰

📋 3 Reported Issues:

Lei_is_here 2024-12-04

I purchased 5 10ks yesterday but I only got 2

Lei_is_here 2024-12-04

I purchased 5 10ks yesterday but I only got 2

Катя 2024-06-19

В эпп сторе эта игра не находиться. Подруга скинула ссылку на эту игру и мне пишет ,что такая игра не доступна в вашей стране. Я живу в России. У подруги поставлен регион «Беларусь» я тоже поставила этот регион. Все равно не могу скачать. Пробывала и с впн и без, и с симкой и без. Все равно не получается. В чем дело? В России эта игра не работает или что?

Showing 1-3 of 3 reported issues:

Have a Problem with WePlay - Game and Party? Report Issue

Common WePlay Problems & Solutions. Troubleshooting Guide

Table of Contents:

WePlay iPhone Issues and Solutions

WePlay iOS app crashes, not working, errors
WePlay iOS app network issues
WePlay on iOS has black/white screen

WePlay Android App Issues and Solutions

WePlay has errors/crashing/not working
WePlay server network connectivity issues
WePlay has black screen

WePlay iPhone Issues and Solutions

How to fix WePlay app crashes or not working on Iphone (iOS):

Close and restart the WePlay app on iPhone
Update WePlay app to the Latest Version for iOS
Uninstall and reinstall WePlay iPhone app
Update your iPhone to the latest iOS version

Fix WePlay on iPhone unable to connect to server/internet connection issues::

To resolve WePlay network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

WePlay Android App Issues and Solutions

Fix WePlay not working on Android, crashes, errors or is unresponsive:

Force Stop the WePlay App
1. On android, goto Settings » WePlay » click [Force Stop]

Update WePlay to the latest version on PlayStore

Clear WePlay App Cache and Data:
1. On android, goto Settings » Apps » WePlay » Storage » click [Clear Data] option. This clears both data and cache.
2. restart WePlay.

Fix WePlay unable to contact server/ WePlay internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click WePlay » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto WePlay » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch WePlay