My CenturyLink Reviews

by Staceyfields53*

Just moved here and all though the equipment was sent, we weren’t able to actually set modem and begin service until two weeks later in the middle of February. Once modem was set up we weren’t able to connect so after several days and hours in the phone troubleshooting a technician was finally set out a week later.. once he left internet went out again. Spent another several days and hours on phone with centurylink troubleshooting problem only to finally be told they sent the wrong box for my speed. A week later new box still not working and again a few days on phone troubleshooting we finally had it up and running to only realize that it will only work part of the day so we are constantly unplugging and resetting at least 4to 6 times a day. This is hands down the worst internet service I’ve ever had. Just received a bill for January and we didn’t have internet that month and barely had it in February, they took off January over the phone but weeks later miraculously placed it back on my account🤦🏻‍♀️ so billing is all messed up and still internet is constantly going out all throughout the day. Highly recommend using another internet service that is reliable and helpful to your concerns ..

by Computer Teacher/tech

For 6 years the “service” at my house has been very, very, very, very, very, very (6 years) inconsistent.
Multiple, outages. Techs have repeatedly reported to me that the fault lies in the wiring all along the main lines on the main road and that the lines have been chewed up. They patch only to have them chewed again. They’ve said that CenturyLink knows about this and doesn’t care.
Most recently the internet has been non-functioning for 3 and a half weeks. I think they don’t really want my business. Most of my neighbors have abandoned CenturyLink for another but much slower company.
I’ve made repeated calls to no avail.
Shame on them.
Examples: “fixed” to go back down literally before the tech truck has been gone for less than 15 minutes. Calls to tech say that they’ve rebooted the modem and it’s working properly but it’s not. I’ve escalated through the system and been told that the regional managers have been told but nothing has been done.
I cannot have security systems because they require broadband or any other things of that type.
There is a bill up in the US House to require rural or outer lying areas to provide service to those area the same as urban areas. One hopes.
Especially in the times of the pandemic students who are having to have remote schooling cannot do so because of the company and others.
Shame on them.

by Nikki0321

MyCenturyLink for CenturyLink it convenient and user friendly, 4 stars. The customer service reps are maybe 3 stars. As for the service itself 1 star. I have had CenturyLink Internet for over 10 years. I have had this provider because it’s the only one covering where I live at the moment. Just over the past year I have added a landline. I added the landline because a customer service rep said that my internet speed would be fast and better quality and my monthly bill would go down. Well it was a lie. Over the years my service seems to get worse. I can only have, maybe, two devices connected to my WiFi at a time and I ALWAYS have to wait for the loading screen at least once during a tv show or movie. The sad part is that we even upgraded to a new model modem. We pay the full amount for half the quality of service.

by Megcraft

I need internet and century link is my only option. I tested it before I bought my house because I work at home. It worked fine. After purchase and switching the account century link wouldn’t provide the service the prior owner had. It was slow and unreliable I have to unplug things sometimes. Also I have to run speed tests after 11 pm I think they cut back service late at night. Usually the ping would get my service going but lately it’s working so bad MyCenturyLink can’t even do a speed test, it fails. When I does I have long ping, 2mbps download 0 upload. I can’t back anything up to the cloud. What do you do when the only service provider is slightly better than aol dual up. MyCenturyLink might be ok if the service would work so I could actually use MyCenturyLink who knows. I talked to Hughes net but because of my vpn requirement they said the latency would not work for me. Only one Verizon tower near me so unfortunately I spent $50 restock fee to find out they had great service and app but it dropped all the time. They said I need more antennas - hopefully starlink will be here soon. I really don’t understand what century links issue is I’d pay more to have decent service the prior owner had 20 mbps

by Nwordsavage

First off I’d have to say never have I ever had an internet provider have their internet go down down for 3 days and still counting. They changed their estimates at least over 10 times and give little to no answer to why it’s taking this long. I don’t know if it’s just where I live if the people are to drugged up or just dumb but it’s wild to think they got “the best team working on it” and it’s taken over 24hrs and still no service no assurance that it’ll be up and running. I’ve asked “how will this affect my billing if I have no service for last week” the answer is they don’t know I’ve asked this question to at least two-three people and I’ve gotten different vague answers. If this internet doesn’t get back up and running in two days I will discontinue this service and tell others to steer clear of this provider.

by Kono'sLazy

This would be my fourth time writing a review for MyCenturyLink and every time I leave one they happen to delete “accidentally” For those who don’t know century link tends to tell you that they’re a pretty decent internet provider, however after three months of having joined you should get the true treatment of having terrible internet connection at random times, complete internet loss at random intervals, and costumer service representatives that know as much as you and me because the company as I could imagine has more people leaving rather than staying. There’s been more than a handful of times representatives can’t help me and I’ve had to end up trouble shooting and figuring it out on my own, not only that but it’s a red flag on its own that I have to call almost five times year round to fix a newer problem. Save your money and find a provider network that works with care.

by Fast 1 !

My modem broke three weeks ago I’ve received five modems in the last three weeks all of them were the wrong modem none of them worked I was told that I would get the correct modem which I now have that modem and it can’t be hooked up I’m canceling your service your customer service has hung up on me been rude to me assume that I needed help in treating me as if I was a child I will tell everybody I know to get rid of Century Link you people are the worst I’ve ever experienced I’ve never had an issue like this in my life I will be canceling your service as soon as possible which is next to impossible because every time I call you’re closed terrible customer service the worst in the industry the worst I’ve ever experienced if somebody would care to call me from a management level because every time I ask for a manager or supervisor I am told her too busy to speak to me no way to do business no wonder you’re going broke

by Jdhehwhwb

Where we live, we didn’t have any other option for services until we Starlink came around. Not only did we experience the most frustrating customer service —the tech in person was amazing but could do what he needed to do because of “new policy”-so we have a person on site telling us there are is easy ways to improve the reliability and speed of the service and the customer service on the phone telling us no and that there was no way for them to confirm what we were saying the on-site tech had said was possible.
Now we are trying to cancel our service and we can’t do it over MyCenturyLink , we’re forced to call M-F , 8-5 and that is the same as when I work- so not finding anything about this company accessible or helpful. That being said, there were two amazing individuals who did their best to help, despite the jacked up organization they work for.

by Jcad1976

I still have no service and have been waiting for 2 weeks. Told the rep had no phone jack and she still sent a self install kit and had a tech supposedly active it from the outside and then had to call corporate number to even get through and was then told the only way to avoid a $95 charge is to get the $13 monthly charge to guarantee the inside wiring and I still was charged $85 to have a phone jack installed and still had to wait another week for the technician. The technician Chuck was really nice but he said I only have half a signal and he checked the outside pedestal and the one across the street and said it’s somewhere else and they don’t give me enough time to find it . I now have to call in a repair ticket and Chuck said he isn’t allowed to do it!!! This is the worst experience I have ever had with internet service and I sure hope Spectrum gets service out here soon!!! Worst customer service and internet I have ever had

by Mav9739

I have contacted Century Link over 5 emails, 6 chats and 4 phone calls over a six week period to cancel my service and provide me the information to return my modem. I cancelled my service in June 14, 2020 and was recently billed for July service. I’ve requested the mailing address to return my modem via 4 phone calls (all answering from India) and each time I was told I would receive a mailing slip within 7 days. That never happened. I requested the address for the return be sent to my email which also never happened. I’ve now contacted the State’s Attorney’s office and received a reply that they are looking into this case. Oh yea and by the way Century Link for obvious reasons is not a member of the Better Business Bureau. Look anywhere else for your internet or phone service. This company could care less about you.
Brett Brown
Naples, Florida

by ;( Mom

I signed up for this service 3 years ago and at first it wasn’t bad, but now the quality of our internet is horrible. It constantly lags just trying to watch Netflix and dare the wind blow very hard or rain cause then it goes out completely! We have better internet service on our phones than this. My kids have had to do their homework on their phones being out of school for covid 19 because of this. I’ve been loyal to CenturyLink even tho we’ve had other carriers to choose from locally and I didn’t switch because I like to stay loyal to a service. I just opened my bill to see I did not pay it for March 29 and now owe for that month and this one which is due in 12 days and I see a $15 late fee. I understand there is a $5 late fee when you don’t pay on time normally but CenturyLink is supposed to be waiving the late fees as most other company’s are at this time for 1. And second why 3 late fees for 1 month that is late!?? Guess it is time to start checking for better internet service.

by Joe 828

Months ago a security update destroyed the mobile app functionality completely. This past month another security pop up
on your online browser site (mobile version) removed the submit payment button from your multi layered system on that work around for the instability of your mobile app. Stop with all the screens and steps to verify my identity and triple checking if I want to pay my bill (nobody wants to steal my identity in order to pay my internet bill for me). No I’m not going to select autopay billing because there is no discount offered to incentivize me to allow your company access to my bank account. Stop breaking the access to paying the bill or start expecting to not have the bill paid. (Nobody has time for your IT security department to justify their function by destroying access of your company’s inbound money stream because they can’t change anything without breaking everything that matters)........

by MrPapagiorgio973

First off MyCenturyLink has the wrong phone number to contact them for support. When you call it you get a voice message that says the number is not in service. Now when I try to log into it it tells me using both fingerprint ID or actually typing in my password that it failed to get account info. This used to be a good company but if you are living in the Vegas area I would look into COX instead. I called multiple numbers last week and after finally talking to someone they said my router was broken and I would have to buy a new one from them for $160. When I asked when a tech would be here to install it they told me that they wouldn’t send one for that, but they emailed me directions to do it myself. The next day my internet was back to normal so I sent the new router back when it arrived as I didn’t not need it, and they are still trying to charge me for it even though it is back at there building because I have a confirmed arrival date and time. Do not use this company, save yourself the hassle.

by CherryDunkn

I do remote work, so I need a reliable internet service provider. Their internet service is so slow it’s ridiculous but I put up with it for a good minute. The thing that has me upset is the fact that their service was down for an entire day. I called that afternoon after realizing it’s not temporary, spoke to several people expressing the need for my service to be up and running ASAP, as I stated I work from home. They ran some test which made them realize that something is wrong with a line from outside that’s runs to my apartment. However, they can’t get a technician out to me before Friday 28th. So this is Tuesday the 25th and they’re clearly telling me they don’t care about my job I will have to wait 4 days to get my internet rectified. Asked to speak to a supervisor, while in the phone with the supervisor the call ended at 6:01. Tried calling back to be told I’m calling outside working hours. So I’m at risk of loosing my job because I have to work with Comcast schedule. That’s how much they care about their customers.
Don’t consider them for a second!

by Leah&barkley

I cannot contact Centurylink. MyCenturyLink ‘contact us’ feature simply redirects to the website, which does not have mobile chat support.

Calling Centurylink also does not work. Hold times to get an agent are over 20 minutes and the agent either does not understand or cannot provide a resolution. The only thing they will do is tell you to reboot your modem (does nothing when the lines outside your house need repair) and when that doesn’t work will transfer the call to someone else to repeat the issue or kick it back out to the queue. It seems to be designed to trap you in an endless loop of outsourced call center failure and maybe you’ll just eventually give up out of frustration.

I have now been without internet for 21 days. This should have been resolved. Why is there not a self service portal? Have a trouble shooting for common issues and pathways organized by department for when unplugging your modem doesn’t work. An app that would allow you to resolve basic problems like scheduling a technician or sending a message to a billing agent would be helpful.

by Mickeythesailorman

Router did not work out if box with going through the instructions x5! Called support and the little non-English speaking rep did her best to help but the phone connection on her end was crap. Could not understand every 3rd word of anything she said. It was horrible. I felt bad for her but I guess that is where we are with having to call and speak to someone in another country for US sUPPORT!

The agent assisting was very professional and did a good job. The problem arises with the physical phone line . This is not the first time ineffective phone communication has occurred with CenturyLink regarding attempting to communicate over the phone. The voice communication breaks up very often and makes it extremely difficult to talk to or hear from your agent(s). Otherwise , the modem now works well . Thank you for paying attention to my recent issue.

by Vincter3748

Great internet service but MyCenturyLink seems a bit buggy; right now I’m trying to manage my groups in MyCenturyLink to edit the limit on my kids internet access and it keeps saying technical error, no matter what I do, it won’t let me edit that specific setting. Also when I try to enable the internet on my kids device awarded for good behavior, I have to pull teeth to get the thing to unpause the internet, again no matter what I did, I rebooted the modem, I forget the internet info on the device and reput the info back on, nothing seems to fix it

by Bingdrummer

Contrary to the first few reviews I read, I have had nothing but good responses to problems when I had them. Yes, I had an outage. They immediately set up a service call during the high point of the Covid crackdown, then emailed me that they had found a problem not at my location but affecting it, and that they would have it repaired in a matter of hours. And they did! My speed is rock solid and as advertised. So I rate the company excellent, especially compared to my previous provider...the local cable company.
The new app is good, definitely an improvement from the last. May I request/suggest that you allow it to display and operate in Landscape orientation on the iPad...it very inconvenient to have to rotate my docked iPad in order to use MyCenturyLink .

by Speech Too

On Tuesday, my Internet went down after weeks of bad service. I called the technician, Carol, who worked for 30 minutes to fix it remotely. She scheduled a technician for the next day with a time frame of 8-5. I complained and said that as I was teaching college both online and on campus this was poor service , but I could make it work. She was sympathetic as she also worked from home. 30 minutes later the technician was at my door and fixed in another 30 minutes. So in 2 hours from the initial complaint I was all fixed and ready to go . Thank you Carol and century link.

by 2208waid

We were struggling with a number of issues and felt like we needed in home help. Our internet kept dropping out we ordered an extender and still were having issues. My husband requested in home assistance after over the phone assistance was pretty much no help to us. That said tech issues are not our strong point. Our tech arrived and went through everything worked on our modem, re-checked our extender device, helped us get back to our devices not talking to the printer and over all solved our issues. We were extremely pleased. Century Link checked in several times to make sure we still needed assistance and kept in touch with arrival time. We wore masks, our technician wore a mask and boot covers. He was knowledgeable, polite and informative. All of our questions were answered and we feel comfortable that our service is up to speed.

by BlackHandCircus

As if their bill pay website couldn’t be frustrating enough, MyCenturyLink in its totality is completely useless. For a technology company, their sense of user interface is utter garbage. And to the Centurylink personnel that inevitably responds, don’t give apologies- actually try out your crap product and see how bad it truly is.

by Vegas74

I’m not kidding when I sayI can make a app better then this. What are you guys doing over there? Centurylink you should be embarrassed for releasing garbage like this. A direct reflection on your company. You continue like this and you won’t be in business for long.

by TDC0430

slow spinning app. bill shows zero balance and online shows correct amount. app is just there with no user experience or interface. they want wbeq around much longer. prism jas already dissolved!

by Venmo Is Way Better

I haven’t been able to log in to my app for 3 months not sure why you guys keep saying you fixed it but thats the way I pay my bill! If it’s not fixed you guys will be dropped this is ridiculous!

by Handaigrad

Centurylink,
If you’re going to make an app, have one that works. Otherwise, you’re just wasting everyone’s time. I’ve tried several different times to just login on MyCenturyLink to no avail. This only shows that you aren’t capable of managing technology despite being a internet provider.

by Diné Disney Lover

I thought it would be easier to keep on top of my account with MyCenturyLink , but I can never log in. So I try to reset my password, thinking I forgot it, and it just says service it temporary unavailable.

by Thedude724

Why would they even release MyCenturyLink?
It does nothing, won’t let me log in says I have unauthorized access.
I am the account holder and have a valid current open account.
Then I call their automated service and have to talk to a machine and wait on hold for 10 minutes.
Who know it would be such a hassle for a new customer to pay their bill.

by Wren90

Have not been able to log in to my mobile app for 3 months now. All of the representatives I spoke to on the phone with CenturyLink are completely incompetent and had no idea how to fix this problem. I was hung up on, transferred to the wrong support line and lied to multiple times!! Absolutely terrible company. And I still cannot login through the mobile app as the tech support had no idea how to help me. They said there was nothing they can do.

by Srl7741

MyCenturyLink is one of the worst Apps I’ve ever used. It takes 30-45 seconds to open to an active screen you can interact with. Then you still have to log in to do anything. Tell me why the weather or my weather conditions need to be displayed? C’Mon really? I just want to pay the bill. Anyone using MyCenturyLink is already a CenturyLink customer trying to get help with something or pay a bill. MyCenturyLink is like using a dial up modem to get on the internet. Worthless!

by Jdelta789

Run... runaway from MyCenturyLink and company. I don’t write many reviews and have never written one like this with such a dire warning. An insufficient app that takes 1 minute just to become operable. The support link takes you to your web browser. Let me tell ya, if you need that support link your going to lose at minimum 30 minutes of your life. Not one support representative follows the same trouble shooting script. The absolute worse customer service in my life, hands down. I’m stuck with Century link and have no other service providers. Good luck.

by 2Fynnie

First I came home from a trip in October 23 no inter net access . Nothing the tech told me to do worked ! He claimed I was receiving WiFi signal . I WA NOT Isn’t it strange that none of our devices showed WiFi connection????I scheduled an appt for Nov 18 for a tech to come out . Kept getting emails saying it’s not a WiFi issue and if the tech comes out and doesn’t find a problem I would incur a charge because they are not network techs. Yesterday evening by some miracle ( I’m being sarcastic) WiFi reappeared on our portable devices but no connection on the pc. I tried to cancel appt it would not let me . I connected to a chat and that tech could not cancel appt. Really?????
I reconnected to chat this morning and guess what; that tech had no problem canceling the appointment. What a waste of my time!!!! Not the first time I’ve had less than acceptable service. Done now. Will be shopping for another provider! Thanks for nothing Century Link as my PC still does not have internet connection and it was working fine before we left.
Also I had forgotten my CL password and your app is also not functioning correctly. It does not pull up the “keyboard” therefore I can not even type in my email address and requested so how in The blue blazes am I supposed to reset the password? I am so angry and frustrated. Will be calling soon to discontinue service. As soon as I decide which provider to go with.

by Treevis

Whenever I open MyCenturyLink and am listening to music, the intro screens lower the volume of my music until I exit MyCenturyLink . Stop making your app do this - there is no reason for your app to have an intro video that does this.

by Shawnalue

Even though I asked it to “remember me” I still have to reenter my password, and it usually can’t load my products. And don’t get me started on the internet service itself. For the last 3 nights I have been unable to get an internet/WiFi connection starting around 10pm until about 8am PST, works fine during the day. About 2 months ago the connection was dropping constantly all throughout the day. Calling technical support is useless because usually the end result is to send a technician. When technicians come to my home, which has been multiple times, they are always stumped because they can’t find any issues. I work from home and need a reliable WiFi connection. I have been with CenturyLink since it was initially Qwest, and honestly I don’t know why I keep this service when it doesn’t work well most of the time and truly stresses me out. Currently I’m up past midnight rebooting, again, and again....

by Jamesbond56

Changed my password 3 times and I still cannot sign into my account.
I set it up to work with my thumbprint and it still doesn’t work!
Deleted app and starting all over again! Very frustrating!

by Ruhrin

I just tried to open up app on my iPad yesterday and it starts to open and when it gets to the billing screen it just disappears. I deleted MyCenturyLink and re-installed and still is doing this. I have not done apple update yet either like the other reviewer did so not sure it is the software update that is causing it. It’s also not opening on my iPhone. Never had difficulty before.

Update:
The developer contacted me immediately to fix the problem. It was resolved within a few days. Thank you for the quick response! Apparently I wasn’t the only one with a similar problem.