The My CenturyLink app brings management of your account and services into one
easy place. You can use the app to: • Connect your new service quickly with
modem self-install. • View and manage your bill payment with convenience and
ease. • Check your services, upgrade your Internet spee...
First I came home from a trip in October 23 no inter net access . Nothing the tech told me to do worked ! He claimed I was receiving WiFi signal . I WA NOT Isn’t it strange that none of our devices showed WiFi connection????I scheduled an appt for Nov 18 for a tech to come out . Kept getting emails saying it’s not a WiFi issue and if the tech comes out and doesn’t find a problem I would incur a charge because they are not network techs. Yesterday evening by some miracle ( I’m being sarcastic) WiFi reappeared on our portable devices but no connection on the pc. I tried to cancel appt it would not let me . I connected to a chat and that tech could not cancel appt. Really????? I reconnected to chat this morning and guess what; that tech had no problem canceling the appointment. What a waste of my time!!!! Not the first time I’ve had less than acceptable service. Done now. Will be shopping for another provider! Thanks for nothing Century Link as my PC still does not have internet connection and it was working fine before we left. Also I had forgotten my CL password and your app is also not functioning correctly. It does not pull up the “keyboard” therefore I can not even type in my email address and requested so how in The blue blazes am I supposed to reset the password? I am so angry and frustrated. Will be calling soon to discontinue service. As soon as I decide which provider to go with.
App suddenly stopped working
I just tried to open up app on my iPad yesterday and it starts to open and when it gets to the billing screen it just disappears. I deleted the app and re-installed and still is doing this. I have not done apple update yet either like the other reviewer did so not sure it is the software update that is causing it. It’s also not opening on my iPhone. Never had difficulty before. Update: The developer contacted me immediately to fix the problem. It was resolved within a few days. Thank you for the quick response! Apparently I wasn’t the only one with a similar problem.
Sign in to app
Changed my password 3 times and I still cannot sign into my account. I set it up to work with my thumbprint and it still doesn’t work! Deleted app and starting all over again! Very frustrating!
App & Service
Run... runaway from this app and company. I don’t write many reviews and have never written one like this with such a dire warning. An insufficient app that takes 1 minute just to become operable. The support link takes you to your web browser. Let me tell ya, if you need that support link your going to lose at minimum 30 minutes of your life. Not one support representative follows the same trouble shooting script. The absolute worse customer service in my life, hands down. I’m stuck with Century link and have no other service providers. Good luck.
This App is one of the worst Apps I’ve ever used. It takes 30-45 seconds to open to an active screen you can interact with. Then you still have to log in to do anything. Tell me why the weather or my weather conditions need to be displayed? C’Mon really? I just want to pay the bill. Anyone using this App is already a CenturyLink customer trying to get help with something or pay a bill. This App is like using a dial up modem to get on the internet. Worthless!
Terrible App Support!!!
Have not been able to log in to my mobile app for 3 months now. All of the representatives I spoke to on the phone with CenturyLink are completely incompetent and had no idea how to fix this problem. I was hung up on, transferred to the wrong support line and lied to multiple times!! Absolutely terrible company. And I still cannot login through the mobile app as the tech support had no idea how to help me. They said there was nothing they can do.
Why would they even release this app? It does nothing, won’t let me log in says I have unauthorized access. I am the account holder and have a valid current open account. Then I call their automated service and have to talk to a machine and wait on hold for 10 minutes. Who know it would be such a hassle for a new customer to pay their bill.
As if their bill pay website couldn’t be frustrating enough, the app in its totality is completely useless. For a technology company, their sense of user interface is utter garbage. And to the Centurylink personnel that inevitably responds, don’t give apologies- actually try out your crap product and see how bad it truly is.
Centurylink, If you’re going to make an app, have one that works. Otherwise, you’re just wasting everyone’s time. I’ve tried several different times to just login on the app to no avail. This only shows that you aren’t capable of managing technology despite being a internet provider.
App lowers music volume
Whenever I open the app and am listening to music, the intro screens lower the volume of my music until I exit the app. Stop making your app do this - there is no reason for your app to have an intro video that does this.
Worst. App. Ever.
Even though I asked it to “remember me” I still have to reenter my password, and it usually can’t load my products. And don’t get me started on the internet service itself. For the last 3 nights I have been unable to get an internet/WiFi connection starting around 10pm until about 8am PST, works fine during the day. About 2 months ago the connection was dropping constantly all throughout the day. Calling technical support is useless because usually the end result is to send a technician. When technicians come to my home, which has been multiple times, they are always stumped because they can’t find any issues. I work from home and need a reliable WiFi connection. I have been with CenturyLink since it was initially Qwest, and honestly I don’t know why I keep this service when it doesn’t work well most of the time and truly stresses me out. Currently I’m up past midnight rebooting, again, and again....
Century link is trash
I haven’t been able to log in to my app for 3 months not sure why you guys keep saying you fixed it but thats the way I pay my bill! If it’s not fixed you guys will be dropped this is ridiculous!
Cant believe app made it in appstore
slow spinning app. bill shows zero balance and online shows correct amount. app is just there with no user experience or interface. they want wbeq around much longer. prism jas already dissolved!
I’m not kidding when I sayI can make a app better then this. What are you guys doing over there? Centurylink you should be embarrassed for releasing garbage like this. A direct reflection on your company. You continue like this and you won’t be in business for long.
I thought it would be easier to keep on top of my account with the app, but I can never log in. So I try to reset my password, thinking I forgot it, and it just says service it temporary unavailable.
No. My CenturyLink does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 67,823 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.5/5 . Justuseapp Safety Score for My CenturyLink Is 11.9/100.
No. My CenturyLink does not seem legit based on our analysis. This conclusion was arrived at by running over 67,823 My CenturyLink User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for My CenturyLink Is 11.9/100.
My CenturyLink works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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