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by Coolranch16

I can not believe that in this day and age with all the data & security breaches the only thing I can use as my user name is my email address. Horrible! My email address is out there on hundreds of websites and very likely on the dark web. None of my other financial and service provider accounts require using an email address as the user name. Most don’t even allow it because an email address is very insecure!!!! Also, the password can not contain even some of the most basic special characters. Another big whoops by the developers. Get with the times!!! If this is the type of weak security I can expect just for logging in there is no way in hell I will ever store something like a credit card number on it!!! Anyone with nefarious intentions can easily get an email address, break the easy-peasy passwords because stronger ones aren’t allowed and then they have all kinds of information about my utility services, where I live, what properties I one. Horrible!!!!

by Scamcard=smicard

Would be a great app but Is basically rendered useless simply because it does not do the two most important things and only reasons to have the app! You have already made the app... why not fix the 2 issues?? Why? I think we would all like to be able to set up a date for our bills to be paid automatically. I mean that’s what autopay means. Second, all the data in the world does not help me if I can’t receive alerts of some sort at a cost or usage I set. No one has time to stare at the app all day to monitor it. It’s almost like you want us to be late with the auto pay issue so you can charge late fees because it’s very misleading and you don’t want to warn us of overage limits we set so that we can rack our bills up sky high. Just fix it or move one...

by Someone20016

I like this app for paying my electric bill, but it looks like there has been some changes that removed a lot ways to conveniently make a payment on your account.

1. Biometric or Touch ID authentication has been removed (specifically speaking about IOS devices, don’t know about other devices).

2. No longer able to select credentials from the IOS password and account list so the password has to be entered everytime one goes to log in.

3. If one closes out of the app, for less than a nano second and then reopen after that nano second you have to enter the credentials again to log back in (I dislike this the most cause it’s a major inconvenience when I have to close out of the app for a sec to log into my bank app to get my bank information when I don’t have it in front of me).

4. You can no longer paste in banking routing and account number information taken directly from my banking app.

Maybe the changes were made to help make the app more secure, but there can be a happy medium between security and convenience. At least put the Touch ID and paste feature back.