Nordstrom Reviews

by TeKeTiNi

Let me start by saying Nordstrom used to be amazing. Sadly, this app updated their rewards program and app approx. a year ago and renamed it the Nordy Club. Since that time, Nordstrom no longer tracks my rewards. For all you long-time this app shoppers, I was a Level 3 in the old program and now Ambassador level in the new Nordy Club program. Nordstrom permanently thinks I’m a Member level with zero benefits. That means i can no longer view or use rewards while shopping online. Based on a another review I just read, I’m now wondering if I’m even earning points while shopping with Nordstrom . I have no way of checking that.

I have spent DOZENS OF HOURS of my time both in-store with customer service at the downtown Seattle Flagship store and on the phone with multiple levels of tech support trying to get this issue fixed. My information is current and my phone number linked. Tech Support gave me a ticket number and escalated my issue back in December 2018. Nothing has changed.

I have been shopping at this app for 35+ years but now feel that this app no longer values my business. Consequently, I’ve all but stopped shopping there this year and will likely cancel my this app account altogether in the near future.

by 2543578753345

They recently have had their 25% merchandise online. I ordered a pair of Dior sunglasses retail $495, discounted 25%. Extremely excited for my order I waited, and waited, and waited to see my order ship. After 5 days of “getting ready” I receive an email that states that basically their system does not interact with their inventory stock and therefore we have canceled your item. OK. I then call customer service which they pride themselves so much in. The associate calms me and tells me that as soon as the item is restocked they will price adjust and allow me to purchase them again. I of course check Nordstrom everyday multiple times a day (really wanted these sunglasses!) they became available so I repurchase again. Well guess what! They CANCEL my order AGAIN. I write in to customer service, and get a response that whoops, sorry our system doesn’t know how much inventory we have so please stop ordering and reordering. Even when the item shows up on Nordstrom we might not have it. And when it does show up we will not honor the discount price you purchase the first time. What a joke! I needed up ordering from a site called CETTIRE for 35% off. Ha! Taking my business elsewhere.
this app, this cannot happen! Fix your system. Or when this does unfortunately occur, make it right! I’m extremely disappointed in how this was handled!
(They filter out all their reviews, so hopefully the loyal customers see this).

by MayadaBatota

For the first time since two years today I went to this app to shop after having a baby I literally grabbed almost everything from A-to-Z that I wanted with clothes shoes and clothes for my baby my sister-in-law called me while she was in another store to give her her wallet I told the sales rep her name was Karen to please hold them and I will come back for the clothes because we parked on this level can you hold them until close and she said yes couple of hours later I came back which was an hour before closing and the lady that was there said to me your clothes were put back by Karen when Karen came by she told me that oh someone else put them away I only have a couple of items left and she said we are not putting anything on hold anymore. Well first you’re lying second if I had known you don’t put things on hold I would’ve cashed out because I needed clothes I need every day clothes basically I had to renew my wardrobe I’m sorry that this app lost a sale but it seems like she did not care for it and she was very rude and did not even apologize for what happened
This was done at this app at Somerset Mall in the genes department her name was Karen I hope HR takes care of it.

by Kolapaw

I’ve have been a longtime this app customer (greater than 40 yrs). I am also at a level where I can shop the “pre” pre Anniversary sale. I shopped today, but won’t go back for a long while. There were almost no sales people, they were naturally all busy, and many of the departments had no one around. One young woman was staffing all of the fine jewelry counters, and while she was very friendly, she did not appear to be familiar with the different brands. Even the make up/beauty counters had only a few sales people covering multiple counters. The Mac counter was out of basic items, like loose powder. I visited the “sale” area of shoes….there was not one sales person there. Had I found anything I wanted, I would have needed to hunt for someone to help me. The yellow tape separating the sales from the regular items is so visually unappealing and confusing. I witnessed many customers having to ask which area was which because it is hard to see where the tape begins and ends. As someone who could shop “early”, it was a complete waste of my time. It did not make me feel like a valued customer. In this very competitive department store/clothing market, I think this app can and should do better.

by Disappointed Today.

I love this app and had a wonderful 10 year career with this app ( some time ago) so I know what to expect from this app.
Today we drove two hours to bring my 3 year old to the children’s shoe department for a shoe fitting and fun shoe shopping (mostly based on the this app’s reputation for shoe expertise). The person that assisted us was very nice however I had to wait for someone to come out and had to ask for help. The salesperson was nice and sized my daughter’s foot in a quick and standard manner. I expressed the kind of shoes we were looking for and how my daughter has been hard to fit ( this is why we decided to go to this app for a fitting). I pointed out a few styles that I liked and she went back to get them and returned empty handed due to not having the size available . Nothing further was suggested and alternate styles were not offered , so we left. I’m a little crushed by this. I had such a difference experience in mind and this was just not what I had hoped for from this app, we all know this can be a special and different kind of experience. I can imagine why lots of different options are not currently brought out for trying with Covid and being careful. I just felt disappointed today. And we still need shoes.

by Mayao16

I placed an order when the anniversary sale went live to cardholders and then 3 days later one item was cancelled and then another two days later EVERYTHING in my order was cancelled. I don’t understand a) what the benefit of being a cardholder and having early access does and b) why you list items on the site and say they’re available and then you oversell and can’t fulfill your customer’s order. It’s just so frustrating as a customer to have to deal with this. Other retailers had some of the same items but i didn’t purchase thinking that my order was confirmed by you guys via the confirmation email that i received and now the items are sold out everywhere. I did end up purchasing a pair of shoes that you guys did not have my size in from Macy’s and they were the same price and arrived on my doorstep in 2 days. I’m extremely disappointed in how you guys handle the sales during your anniversary sale as well as the customer care representatives that i spoke to. I spoke to a total of 4 different ones and was basically told that they were sorry but that there was nothing they could do and the items were now sold out. It will definitely make me re-think shopping any sale you guys have in the future.

by Slendj

This note is specifically for your IT department this app. I am a long time this app shopper, since the 1990s. I am also one of your higher shopping level customers. This morning I received notification that Nordstrom is now updated on my iPad and that I must update to the newer app. So I go on Nordstrom Store and try to upload it but I get a message saying that it’s not compatible with my iPad. My iPad is older and will not update to the latestVersion of iOS that is required to upload Nordstrom. So as a result, I’m not going to be bothered with having to log on and sign in every time I want to shop at this app on my iPad to view my Wishlist items, etc. It was so much easier to have Nordstrom on my iPad with the older version and just click on it to shop. You should’ve done something to allow people who have older versions of Nordstrom to still keep it. Now I have no this app app on my iPad so I guess I won’t be shopping online anymore.
I also wasn’t impressed with the way you changed the look of the website last year during the pandemic. It made it look like a cheap retail store site that I see on some other retailers as opposed to the way it used to look years ago.

by Devon B.

Hello! I just wanted to leave a quick review of this this app iOS app as a whole. UI and UX wise Nordstrom is definitley on par with a shared and abrupt positive experience especially when going back and fourth between your website and Nordstrom on a daily basis as I do. There is however on main downfall of Nordstrom that often causes me to use your website instead. And I honestly think that here we are in 2018 and this should’ve been dealt with awhile ago. Background resuming.. Essentially all apps these days support this feature however whenever I leave the this app app and return my current search, view, anything is removed and Nordstrom restarts a fresh. This is incredibly annoying. I could be knee deep into a style exploration and I get a text message that forces me to leave Nordstrom . Once I do not thinking bam my search and what I was looking at is now gone. I get that inventory is constantly shifting and things need to be updating in the background but every other app out these days can manage this appropriately so there must be a way. I think if you really want Nordstrom to truly be world class as your shopping institution is as a whole this is something that needs immediate revisiting and support from your development team. I hope that this will at least go into consideration as it really is a heck of a feature loss at this point. Thanks for hearing me out!

by Donnalisasmiles

There was an issue using this app Notes as payment for my Pick up order. While placing an order through Nordstrom for pick up in store, I used two this app notes, a gift card, and charged the remainder on my this app credit card. I noticed the confirmation email displayed the full total price, and was missing a detailed breakdown of the 3 combination payment options applied to the order at checkout. Also, order lookup within Nordstrom is missing the same detailed breakdown of payment options applied to the order. A few days after picking up the order, I checked my credit card statement, and discovered I was charged more than the amount shown during checkout because one of the this app notes did not get applied to the order. Please test your app more thoroughly to include scenarios using multiple combinations of payment types (gift card, credit card, this app notes) for pick up orders to ensure that the order processing system is functioning consistently. Also, improve your order details info in Nordstrom and email so that order totals remain consistent with the actual total displayed at checkout.

by Fashionable In MI

I opened a new account at this app and have never been treated as poorly as I have been by this company! I have shopped at other high end department stores using their websites and no other store has canceled my orders as many times as this store. Even when I call and speak with customer service to make sure there’s nothing wrong with order and am reassured that everything is alright the order gets canceled and because nobody bothers to notify me, I lose the merchandise. My emails were ignored. This has happened on several occasions and when I try to get an explanation from customer service I get treated disrespectfully and nothing is done to help me replace what I lost or some how compensate me for the poor service I have received! My recommendation is if you want a particular item try to purchase it someplace else if you’re using the web because web purchasers are not respected by this app. I guess they would prefer to sell in their stores where their salespeople hold on to merchandise so they can get a commission rather than release items to web customers where they get nothing. This is very disappointing to somebody like myself who because of bad health does a lot of her shopping on the web. I hope this helps others so they are not disappointed when they lose merchandise they truly wanted!

by JDCBF

I LOVE shopping this app’s and I do 99% of my shopping through Nordstrom but I have two major issues. Leaving reviews; why on earth don’t you make leaving a review as simple as creating a link on the item in the “purchases” section and name it “leave a review”? You know I bought the item, you see I’ve received my item. For me to leave a review I have to go to my emails, search this app, search for “review your item” in the subject and then, because the item isn’t listed in the email subject....I have to open every single email, follow a link, leave a review, return to my emails and sift through the “leave a review” emails to see which email belongs to which item. Frustrating! I buy 20-40 items a month from this app’s...that’s a lot of email searching. Secondly; it’s my birthday month and everyone wants to know what to buy me. Why can I not share my wish list?? I cant even share my shopping bag items. There’s the arrow link to share on each item in my cart BUT when I share the item the color and size does not travel with the share so the recipient just see’s that I like a particular sweater but no idea of the size or color. These are really basic capabilities, I expect better from this app’s. I had to share my wish list items from another app.

by Btowngurl

I frequently use the this app style ideas section because I struggle with choosing what to buy and how to build outfits. Although I will continue shopping at this app based on the large selection of brands, my experience with Nordstrom has often times made me want to stop shopping from online this app altogether. Could there be an option to reply to a specific style board or message that the stylist sent? It’s frustrating when the direct messages automatically scroll back to the most recent message which makes it hard to refer back to an earlier one. I wish there was a feature where you could “follow” your favorite stylists and also a way to keep your favorite outfit looks in your profile. That way the style ideas presented in the dashboard are less generic and more customized for frequent users like myself. My work around right now is screenshotting the outfits I like and then manually looking for each product. Another feature I would want to see are outfits that were derived from our wish lists. Right now we usually get outfit suggestions only from items in our bag/shopping cart.

by BayAreaNativeFan

Update: August 31, 2018 - newest issue I've experienced is the login page not loading so I can't even attempt to log in. I was advised by customer service to uninstall and reinstall Nordstrom which is annoying. Probably a server/API issue that should be fixable without requiring the user to do anything. Oh well. It works now but quite annoying.

Looks like things in the Account section are finally working properly (opens natively in Nordstrom rather than opening a web browser window).

This is still happening: anytime you go to the wishlist and hit edit, it takes FOREVER to load the functionality, we're talking 3-5 seconds on wifi or my LTE network in the US. Then, when you select an item, it's another 3-5 seconds before you know the item has actually been selected. These types of responses times shouldn't be acceptable. Go and look at industry benchmarks. The folks at this app who work on this feature must not actually use it in real life. Same advice, dogfood your app. Lots of low hanging fruit to help improve the user experience and help users spend money via Nordstrom .

by Keka90

While I enjoy shopping at this app and will continue to do so, I really hate the fact that items are not reserved for a specific time frame while I continue to shop my other selections. It is totally unfair that I have taken a long time to find my items and size through the long list of items, more specifically when it’s the Anniversary Sale, and ultimately my items sell out if I dont purchase in a millisecond. Is this this app Im shopping at or a Swap meet get it fast before it’s gone place? this app should definitely have these accommodations for its customers since we’re not exactly shopping at just any store. ( I know this app rack has it) Also, I agree with a previous review posted; there should be an easier way to manage items in cart! It’s frustrating and the whole process needs to run smoother.

Update on review:
Well, happy to see that a service team rep answered to my concern, vaguely, but answered. Felt a bit acknowledged up until I kept reading down the rest of the list of reviews and saw that a service team rep answered another review prompting the customer to send them their info in order to give them the VIP TREATMENT for a simple concern they had on their Wishlist display/ order of items? SERIOUSLY? VERY DISAPPOINTED TO SAY THE LEAST.

by ChloeSuDe

Please don’t put an extra line for apartment number and then not add the apartment number line on the package. I had several packages returned to the store because it was marked undeliverable. As a result I lost the double points I had used for that day, I had to rebuy the same items and either they were no longer on sale (originally bought on Black Friday) or the size or even the item itself were no longer available, which means I had to spend extra time to figure out a replacement gift. Not only that I can’t edit the address, you have to delete the address and then re add as a new one. And usually I send gifts to the parents. I would like the option to edit address so I can change the name to the child for bdays and Christmas. Instead I have to add a new address so now I have three of the same addresses for instance in my address book for different members of the same family . And if the post office is going to return to sender (the store ) what’s the point of having my number added as part of the address otherwise I can’t add an address to the address book? And if it’s undeliverable and sent back to the store, could you at least CALL ME first and be like yo, this couldn’t be delivered. Do you want to fix the address or just pick up in store? It’s no secret hot items sell out quick. I don’t want it returned when I obviously bought it for a reason and I still want the item.

by Furiousinmke

12 hours after I spent $1500 online this app announced a $50 for $250 deal. I called this app to see if I could get the deal. The associate said only if he put some items on a new order. He moved $500 more than necessary to get the promo, causing me to lose most of the triple points I had arranged for the day before. He also - without telling me - lost items I wanted because they were no longer available. I did not understand how badly my order was screwed up until I looked over the written documentation. I wrote an email to customer service with no response. I called customer service just now and the solution was to let me use another points day that I had earned. When I said this is not a solution they suggested escalating. I gave up after 6 minutes on hold waiting for the manager. What happened to this app’s legendary customer service where associates are empowered to solve problems within reason? You have lost a great customer.

by Karidawy1

During my 30+ years as a this app customer/fan I’ve only needed to contact customer service a few times. However, this week I’ve spoken to customer service 4 times in attempts to solve a missing package problem. 3 out 4 of the calls I made I spoke with seemingly nice individuals who obviously were outsourced. There was a clear communication, language barrier, obvious lack of empathy and I was left feeling frustrated and as though my business wasn’t appreciated. One individual kept saying “No worries” in hopes to pacify the situation. I was close to deleting Nordstrom and not doing business with this app in the future when I was transferred to a service representative who seemed to have compassion, understood my frustration and who wanted to rectify the situation. There wasn’t a communication barrier, and she didn’t try to rush me off the phone. She spent 30 minutes with me, explained what had happened to my package, apologized and helped solve the problem. If you ever find yourself frustrated and feeling helpless with customer service I highly suggest asking for additional help and being transferred. Personally for me, it made a huge difference.

by Laurafromli

I was asked to randomly complete a survey. this app is my go Store whenever I need something. I purchase absolutely everything I can for my son, his father and my ex-Mother in-law who currently currently battling has lymphoma.
Being disabled myself leaves me peace of mind that if I can’t find exactly what I’m looking for I can speak with or meet with a Concierge specialist and they always seemed to find exactly what I need!

I love this app for helping me over the years with items I had difficulty finding, everything I have ever wanted I have managed to purchase. I have had my this app credit card for just over 22 years. I love this app and trust them so much I have added my son to my account and we’ve never had a problem in all these years. They employ the absolute best Customer Service representatives as well as concierge employees in the business.
I want to thank everyone very much at this app for listening and realizing that your customer service agents set you apart from all your competitors and your business and your earning are not suffering like your competitors. I think this app has been in a league all there own and I sincerely hope it stays that way. I have been and I will remain am extremely loyal this app Customers as I have had my credit card since 1997.
Sincerely all the best, Laura A Leonard, Levittown,

Thank you again for everything, Sincerely, Laura Leonard

by Ronniered4

I have been coming to this app’s since it was first opened at The Lloyd Center in Portland Oregon when I was 17 years old. I even bought my wedding dress there! I am currently 64 and continue to be as happy as I was with purchases as I was then!
When we were raising four young children and on a tight budget I would still shop at this app’s for the kids during their clearance sales! You could get the highest quality clothing at huge discounts!
When our kids became teenagers they would go in the day before the sale and layaway what they wanted to go buy the next day. The sales team always knew them by their first names!
If you aren’t happy with something no matter how long you’ve had it ,they will fully refund you. Shipping is always free both ways!
I truly believe that this app has remained a mainstay because of their incredible customer service!

by Colorado Graduation Mom

The this app APP is fabulous. I love how easy the search engine allows me to find exactly what I want, but THEN, suggests other related items I might enjoy, just as if I were actually browsing in the store. When I have the time, I very much enjoy investigating the suggestions to learn about new items! Often I’ll end up adding something to my purchase, which I’ll be extremely excited to receive, because the item will be something new to me. Most APPS aren’t able to offer me that ‘browsing’ experience to the degree this app does. I love the Women’s Looks offered up, w/ each individual item easily accessible. And of course I am thrilled w/ EARLY ACCESS to the SALE; browsing first, then access to purchasing. All in all, when it comes to the items I most care about getting high quality & value in—this app is “my store” for myself and my family, and Nordstrom makes shopping from the ease of my home, and driving less than 2 miles for curbside pick-up!! Perfect!!

by Jrziggy

I mainly use Nordstrom while shopping in the store. While I purchase online all of the time, I basically never purchase anything through Nordstrom . Besides the fact that it constantly resets itself, the scanning feature drives me CRAZY. I will be walking through the crowded store and see a dress on the “reduced” rack and say, “ooh, let me scan it and see how much.” this app app will say, “sold out.” Um wait, I am STANDING inside your store holding it. Then I’ll walk over to fashion jewelry and see a cute pair of earrings lying on the counter and think, “I wonder if it’s on sale.” this app app scanning feature returns, “sold out.”

Seriously, the Macy’s app will tell you the in-store price of the item whether it’s in stock online or not. Fix your app to do the same. Macy’s also saves your last 25 scans until midnight in case you want to go home and comparison shop or check for more colors online. this app app also does not allow me to check other zip codes to see if the item is in stock like Macy’s does either. I think this is this app’s way of trying to force you to speak to an employee but honestly, why bother waiting in line?

by No Love Loss

I have been a long time customer of this app. I am a doctor and tell all my patients that is where I shop for myself and my 3 girls. As brick and mortar stores carry less items I have started shopping mainly online. I buy a lot which means I return a fair share for various reasons. Over the years this app’s return center has lost numerous items. At first it wasn’t much of a problem but it has become more frequent. I have learned to take photos of my items, return label and keep my post office receipt. Over the last few months this app customer care reps have accused be of theft and sending back empty boxes. I have had to track down “missing” items on my own and have been credited without apology. The most recent item returned has gone “missing” yet again. I was able to track it down and find out they received the item. However, another rep will not credit me for the item because I can’t prove the item was in the box even though it was the only item in the box! I have had enough and will never shop at this app again.

by Kenwils01

Love this app and am a long time customer, but I do have a couple of complaints. One is that Nordstrom does not make good recommendations. If I’ve been a customer for years, surely there’s an algorithm that can predict recommendations based on previous purchases. The recommendations now are based off the exact item I just purchased, i.e. if I bought underwear, it recommends underwear. It should aggregate all my historical purchases and make recommendations accordingly. Second, their inventory system is not good ESPECIALLY during the anniversary sale. Many years in a row I have purchased items within the first hour of anniversary sale, only to have them canceled. This is very frustrating. this app knows which items they’re sending to influencers, they should be able to predict which items are going to be popular and adjust inventory accordingly. It’s really just not that difficult to do the sale right. It would be great if they could address this recurring issue for their card members.

by Gamesmom

I was using Nordstrom the other day and had 2 items in my cart. I moved the items from my cart to order them and when I did that, the order got sent. That may have been ok, unless I didn't want to ship to the default address (which I didn’t), or if I had wanted to change the payment method, like to a gift card. When you order from the web site, there is a step called REVIEW THIS ORDER. I guess with Nordstrom , that isn’t an option. So if you are ordering a gift or any deviation to your default information, Nordstrom won’t work. I then called the store to make the correction and the woman told me she was able to fix the ship to address, but the order shipped this morning to the default address - So thanks for lying to me Ms Customer service. Right now I don’t ever want to waste time or money using this company again!

by Cat And Flash

I wanted to compliment the customer service I always receive at this app located in Columbus, Ohio at Easton Shopping Center. It is always over the top friendly sales people even when I come close to closing. A few times I have not been able to make it until an hour before close. I shopped in beauty one day and the representative assisted me so patiently with color matching the Le Meir makeup. Even as is got closer to close she continued not to rush me. I had to do a quick return last night 10 min before close and I was assisted with buying a pair of boots and trading something else. Everyone despite how busy they have been was kind and friendly. You don’t get that kind of service elsewhere— it’s why I never mind to pay a little more. Part of what you pay for is the experience. Thank you this app Columbus!

by Hulakathie

I wear a woman’s size 5. this app is shoe heaven for me. I shop online as there isn’t a Nordy’s in my town. this app’s is great with returns. I buy my walking and sports shoes, my comfy work shoes, my booties and boots. I just treated myself to a pair of Frye boots! I ♥️ them. I like to read the reviews regarding the fit and can usually find what I’m looking for and this app’s is a trusted source. And my granddaughter loves Nordy’s shoes too. Great for all her shoe needs and I love to spoil her. She’s a size 6 and there are trendy options for her. Once I was laid over in Seattle and took a shuttle to Nordy’s. I went so crazy in the shoe department. And the sales person was so helpful. She arranged the shoes to be shipped. And she helped order the ones I liked but weren’t available in the store. I was set for shoes! And rewards are a plus. Life is short. It’s so nice to have shoes in my size. Thanks to Nordy’s!