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They recently have had their 25% merchandise online. I ordered a pair of Dior sunglasses retail $495, discounted 25%. Extremely excited for my order I waited, and waited, and waited to see my order ship. After 5 days of “getting ready” I receive an email that states that basically their system does not interact with their inventory stock and therefore we have canceled your item. OK. I then call customer service which they pride themselves so much in. The associate calms me and tells me that as soon as the item is restocked they will price adjust and allow me to purchase them again. I of course check the app everyday multiple times a day (really wanted these sunglasses!) they became available so I repurchase again. Well guess what! They CANCEL my order AGAIN. I write in to customer service, and get a response that whoops, sorry our system doesn’t know how much inventory we have so please stop ordering and reordering. Even when the item shows up on the app we might not have it. And when it does show up we will not honor the discount price you purchase the first time. What a joke! I needed up ordering from a site called CETTIRE for 35% off. Ha! Taking my business elsewhere. Nordstrom, this cannot happen! Fix your system. Or when this does unfortunately occur, make it right! I’m extremely disappointed in how this was handled! (They filter out all their reviews, so hopefully the loyal customers see this).

I’ve have been a longtime Nordstrom customer (greater than 40 yrs). I am also at a level where I can shop the “pre” pre Anniversary sale. I shopped today, but won’t go back for a long while. There were almost no sales people, they were naturally all busy, and many of the departments had no one around. One young woman was staffing all of the fine jewelry counters, and while she was very friendly, she did not appear to be familiar with the different brands. Even the make up/beauty counters had only a few sales people covering multiple counters. The Mac counter was out of basic items, like loose powder. I visited the “sale” area of shoes….there was not one sales person there. Had I found anything I wanted, I would have needed to hunt for someone to help me. The yellow tape separating the sales from the regular items is so visually unappealing and confusing. I witnessed many customers having to ask which area was which because it is hard to see where the tape begins and ends. As someone who could shop “early”, it was a complete waste of my time. It did not make me feel like a valued customer. In this very competitive department store/clothing market, I think Nordstrom can and should do better.

I love Nordstrom and had a wonderful 10 year career with Nordstrom ( some time ago) so I know what to expect from Nordstrom. Today we drove two hours to bring my 3 year old to the children’s shoe department for a shoe fitting and fun shoe shopping (mostly based on the Nordstrom’s reputation for shoe expertise). The person that assisted us was very nice however I had to wait for someone to come out and had to ask for help. The salesperson was nice and sized my daughter’s foot in a quick and standard manner. I expressed the kind of shoes we were looking for and how my daughter has been hard to fit ( this is why we decided to go to Nordstrom for a fitting). I pointed out a few styles that I liked and she went back to get them and returned empty handed due to not having the size available . Nothing further was suggested and alternate styles were not offered , so we left. I’m a little crushed by this. I had such a difference experience in mind and this was just not what I had hoped for from Nordstrom, we all know this can be a special and different kind of experience. I can imagine why lots of different options are not currently brought out for trying with Covid and being careful. I just felt disappointed today. And we still need shoes.