BrightStar Mobile Reviews

BrightStar Mobile Reviews

Published by on 2024-04-11

🏷️ About: BrightStar Credit Union Mobile Banking allows you to check balances, transfer funds, view transactions and check messages from anywhere, anytime. It’s fast, free and available to all of our online banking users.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
70.2%

😎👌🔥 Positive experience
15.9%

🙄💅🫥 Neutral
13.9%

~ from Justuseapp.com NLP analysis of 1,257 combined software reviews.



Read 20 Customer Service Reviews 👿🤬😡😠💢😤

4.5 out of 5

Requesting Card

2022-05-30

BrightStar is fine for the most part. But for years now there hasn’t been an option to request a new or replace card (debit or credit) I haven’t had a card for a few years because I just do not have time to go into a bank and talk to someone, nor have the patience to talk to an automated system. Being able to request a new card that has expired would be great

The bank has changed

2022-07-01

This bank used to be good, now with all the changes their online banking is very confusing, the direct deposits are on hold extra days, I have to wait too long for a customer service rep to come on the phone. I have tried to refinance my car with them twice and I have been denied with 3 years of payment without being late. I don’t feel valuable as a customer

Needs work

2022-08-01

BrightStar works. It's extremely basic and needs work. For instance, when using the bill pay feature, the date does not default to the soonest available. It's up to the user to guess - very annoying. What took my review from 3 to 2 stars is I made the effort to try to find somewhere to submit any requests for enhancements. I just keep getting routed to the this app Credit Union main page. Really annoying.

App Doesn’t Show Correct Funds Availability

2022-09-02

BrightStar has lots of problems and will cause overdrafts if you aren’t careful. It shows pending charges but only some of those charges are deducted from your available cash balance- so you have to add all those charges manually and find your correct ledger balance— finding that isn’t easy because it also shows charges out of order at times. For mobile deposits, they only show 2 statuses- submitted and accepted- there is no indicator that a deposit is rejected and there is no indication that an accepted deposit is on hold. I don’t recommend using that feature. I love the people at the branches, but this is the worst banking app I’ve ever used.

Why?

2022-10-04

Why was BrightStar updated recently???? The feature that indicates negative and positive amounts in your account was changed and it’s now harder to tell the difference between amounts.. When an amount was deposited into your account, it would be in green with a plus sign to indicate such. (Very easy to see.) When an amount was deducted, it would have a negative sign next to it, to indicate it being deducted.

Now the only difference between the two is that amounts being deducted are in parenthesis and amounts being deposited don’t have a parenthesis around the amount. This is the dumbest update you could’ve possibly thought of. This is harder on your eyes and takes longer to determine which amount it being deducted or added into my account. I’ve been using BrightStar for over 4 years. I cannot believe someone actually thought this update was an “improvement.”

Mobile Deposits

2022-11-04

Overall BrightStar works great but I have been unable to do mobile deposits for months. Continuously getting an error that it’s not signed or marked for mobile deposit. This issue has been reported with no success. There are not very many BSCU Branches or shared credit unions available in my area so without this feature, I am forced to deposit money into a different bank account which delays my financial goals and restricts my use of funds.

Works but….

2022-12-06

My only real complaint is the ability to deposit checks from BrightStar . It has to be perfect and takes way too many times for it to accept the pictures taken. My other bank never had this many takes to deposit a check. It is very frustrating.

Thank you

2023-01-06

I have enjoyed using BrightStar , but sometimes it has been a bit slow to get to my accounts , when I needed too the most. I’m a over the road driver and sometimes I can’t get to a Publix up north and I need BrightStar to respond as que.

BrightStar Credit Credit Union

2023-02-07

Yes , this is a fine App that I use every day, more or less , for all my banking needs. I would recommend it without reservation, as it is functional , user-friendly, versatile and reliable. Thank you

Easy to use

2023-03-11

I love using BrightStar only thing is it’s lacking is being able to use zelle without a quick way to send money i find it kinda hard to use this bank primarily.

Great Banking

2023-04-09

I like banking with BSCU. It’s convenient to my home and the staff is super friendly. I like BrightStar but the online check deposit does not work properly, that’s why I gave 4 stars. It will let you take pictures but won’t deposit the check…very frustrating. Other than that, great banking.

Excellent Banking App - BSCU

2023-05-11

The BSCU app is very functional and intuitive to transact business. Almost all good - great service. My only criticism would be regarding the optics used to deposit checks. Acceptance rate could be a little better. 2x I had to go to bank in person, because the deposit would not work online. Very minor matter.

Upgrade You

2023-06-11

I’m truly enjoying the new design. I’m able to balance my account and transactions without call the customer service number once a week. Thank you for hearing my concerns and for the upgrade

Best Bank

2023-07-13

I have been with this app for over 10 years and throughout the years i have nothing to complain about. I especially LOVE how they protect me and my money, if the system notices something unfamiliar they will not allow that payment to go through. Thank you so much this app for the wonderful service i’ve received through the years🙋🏾‍♀️

Excellence

2023-08-13

I am greatly impressed aboutGreat services you offer to your customers.I love these corporation and highly recommend to everyone your bank and services, thank you for being there for us!!

Convenient and user friendly

2023-09-14

It’s such a great tool for how I bank. Right from BrightStar , I can quickly transfer my money around and make a quick view to be certain I’m not overspending.

User Friendly

2023-10-16

I am able to do all my transactions through BrightStar . Whether it’s paying bills, check balances, transfer funds or travel memo… it’s all readily available.

Real time view

2023-11-16

My husband has two other banks and I can honestly say his apps are not as fast as mine the moment I take out put in or make any changes to my account it instantly shows on BrightStar I love the fact that it’s real time I’ve never had any problems with it I cannot say that for my husband I wouldn’t change for anything

Chan is the best!!!

2023-12-18

This morning I called for some info and help with accessing account online. I had the most patient gentleman named Chan help me through the process. He made a technologically intimidating experience for me a pleasure because of his demeanor and patience. Kudos to Chan!

New App

2024-01-18

Ever since you got the new mobile banking app it has been fantastic. It easy to send money to family and pay my bills. Thankful for the upgrade.



Is BrightStar Safe? 🤗🙏


No. BrightStar Mobile does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 1,257 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.5/5 . Justuseapp Safety Score for BrightStar Is 18.5/100.


Is BrightStar Legit? 💯


No. BrightStar Mobile does not seem legit based on our analysis. This conclusion was arrived at by running over 1,257 BrightStar Mobile User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for BrightStar Is 34.6/100..


Is BrightStar Mobile not working? 🚨


BrightStar Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with BrightStar Mobile? Post a Review




Features

BrightStar Credit Union Mobile Banking allows you to check balances, transfer funds, view transactions and check messages from anywhere, anytime.

It’s fast, free and available to all of our online banking users.

  Customer Service/Support
Developer:
BrightStar Credit Union


Website:

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