BrightStar Mobile Reviews

Why was BrightStar updated recently???? The feature that indicates negative and positive amounts in your account was changed and it’s now harder to tell the difference between amounts.. When an amount was deposited into your account, it would be in green with a plus sign to indicate such. (Very easy to see.) When an amount was deducted, it would have a negative sign next to it, to indicate it being deducted.

Now the only difference between the two is that amounts being deducted are in parenthesis and amounts being deposited don’t have a parenthesis around the amount. This is the dumbest update you could’ve possibly thought of. This is harder on your eyes and takes longer to determine which amount it being deducted or added into my account. I’ve been using BrightStar for over 4 years. I cannot believe someone actually thought this update was an “improvement.”

BrightStar has lots of problems and will cause overdrafts if you aren’t careful. It shows pending charges but only some of those charges are deducted from your available cash balance- so you have to add all those charges manually and find your correct ledger balance— finding that isn’t easy because it also shows charges out of order at times. For mobile deposits, they only show 2 statuses- submitted and accepted- there is no indicator that a deposit is rejected and there is no indication that an accepted deposit is on hold. I don’t recommend using that feature. I love the people at the branches, but this is the worst banking app I’ve ever used.

I like banking with BSCU. It’s convenient to my home and the staff is super friendly. I like BrightStar but the online check deposit does not work properly, that’s why I gave 4 stars. It will let you take pictures but won’t deposit the check…very frustrating. Other than that, great banking.

My husband has two other banks and I can honestly say his apps are not as fast as mine the moment I take out put in or make any changes to my account it instantly shows on BrightStar I love the fact that it’s real time I’ve never had any problems with it I cannot say that for my husband I wouldn’t change for anything

I have been with this app for over 10 years and throughout the years i have nothing to complain about. I especially LOVE how they protect me and my money, if the system notices something unfamiliar they will not allow that payment to go through. Thank you so much this app for the wonderful service i’ve received through the years🙋🏾‍♀️

Overall BrightStar works great but I have been unable to do mobile deposits for months. Continuously getting an error that it’s not signed or marked for mobile deposit. This issue has been reported with no success. There are not very many BSCU Branches or shared credit unions available in my area so without this feature, I am forced to deposit money into a different bank account which delays my financial goals and restricts my use of funds.

The BSCU app is very functional and intuitive to transact business. Almost all good - great service. My only criticism would be regarding the optics used to deposit checks. Acceptance rate could be a little better. 2x I had to go to bank in person, because the deposit would not work online. Very minor matter.

I have enjoyed using BrightStar , but sometimes it has been a bit slow to get to my accounts , when I needed too the most. I’m a over the road driver and sometimes I can’t get to a Publix up north and I need BrightStar to respond as que.

My only real complaint is the ability to deposit checks from BrightStar . It has to be perfect and takes way too many times for it to accept the pictures taken. My other bank never had this many takes to deposit a check. It is very frustrating.

I’m truly enjoying the new design. I’m able to balance my account and transactions without call the customer service number once a week. Thank you for hearing my concerns and for the upgrade

BrightStar works. It's extremely basic and needs work. For instance, when using the bill pay feature, the date does not default to the soonest available. It's up to the user to guess - very annoying. What took my review from 3 to 2 stars is I made the effort to try to find somewhere to submit any requests for enhancements. I just keep getting routed to the this app Credit Union main page. Really annoying.

I am greatly impressed aboutGreat services you offer to your customers.I love these corporation and highly recommend to everyone your bank and services, thank you for being there for us!!

It’s such a great tool for how I bank. Right from BrightStar , I can quickly transfer my money around and make a quick view to be certain I’m not overspending.

I am able to do all my transactions through BrightStar . Whether it’s paying bills, check balances, transfer funds or travel memo… it’s all readily available.

Yes , this is a fine App that I use every day, more or less , for all my banking needs. I would recommend it without reservation, as it is functional , user-friendly, versatile and reliable. Thank you

This bank used to be good, now with all the changes their online banking is very confusing, the direct deposits are on hold extra days, I have to wait too long for a customer service rep to come on the phone. I have tried to refinance my car with them twice and I have been denied with 3 years of payment without being late. I don’t feel valuable as a customer

I love using BrightStar only thing is it’s lacking is being able to use zelle without a quick way to send money i find it kinda hard to use this bank primarily.

BrightStar is fine for the most part. But for years now there hasn’t been an option to request a new or replace card (debit or credit) I haven’t had a card for a few years because I just do not have time to go into a bank and talk to someone, nor have the patience to talk to an automated system. Being able to request a new card that has expired would be great

This morning I called for some info and help with accessing account online. I had the most patient gentleman named Chan help me through the process. He made a technologically intimidating experience for me a pleasure because of his demeanor and patience. Kudos to Chan!

Ever since you got the new mobile banking app it has been fantastic. It easy to send money to family and pay my bills. Thankful for the upgrade.