Contact BrightStar Support
Company Name: BrightStar Credit Union
About: BrightStar Credit Union Mobile Banking allows you to check balances, transfer
funds, view transactions and check messages from anywhere, anytime. It’s fast,
free and available to all of our online banking users.
BrightStar Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of BrightStar Credit Union
Verified email ✔✔
E-Mail: support@bscu.org
Website: 🌍 Visit BrightStar CU Website
Privacy Policy: https://www.bscu.org/disclosures
Developer: BrightStar Credit Union
3 Most reported problems 😔💔
The bank has changed
by Jconde20
This bank used to be good, now with all the changes their online banking is very confusing, the direct deposits are on hold extra days, I have to wait too long for a customer service rep to come on the phone. I have tried to refinance my car with them twice and I have been denied with 3 years of payment without being late. I don’t feel valuable as a customer
Requesting Card
by Fjsidkx
The app is fine for the most part. But for years now there hasn’t been an option to request a new or replace card (debit or credit) I haven’t had a card for a few years because I just do not have time to go into a bank and talk to someone, nor have the patience to talk to an automated system. Being able to request a new card that has expired would be great
Why?
by Lolzmeowz
Why was this app updated recently???? The feature that indicates negative and positive amounts in your account was changed and it’s now harder to tell the difference between amounts.. When an amount was deposited into your account, it would be in green with a plus sign to indicate such. (Very easy to see.) When an amount was deducted, it would have a negative sign next to it, to indicate it being deducted.
Now the only difference between the two is that amounts being deducted are in parenthesis and amounts being deposited don’t have a parenthesis around the amount. This is the dumbest update you could’ve possibly thought of. This is harder on your eyes and takes longer to determine which amount it being deducted or added into my account. I’ve been using this app for over 4 years. I cannot believe someone actually thought this update was an “improvement.”
Have a Problem with BrightStar Mobile? Report Issue
Why should I report an Issue with BrightStar Mobile?
- Pulling issues faced by users like you is a good way to draw attention of BrightStar Mobile to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a BrightStar Mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using BrightStar Mobile.
