Palmetto Citizens FCU Reviews

PalmettoCitizensFCU is missing key features that modern banking apps have, especially finger print authentication. On top of that, PalmettoCitizensFCU is clunky, slow, and the font is difficult to read. Authenticating is cumbersome. It’s almost as if PalmettoCitizensFCU is just a Segway to the banking website which of course is not optimized for mobile. Buttons need to be bigger and more touch friendly. PalmettoCitizensFCU needs to be better organized and simple for more robust performance. All in all, it lets you see your balance and transfer money, but it’s so cumbersome I’d rather just do it on my computer. Palmetto citizens is a wonderful Credit Union but PalmettoCitizensFCU needs an overhaul!

Your old software was really fine and I didn’t have any issues with it. Then you “improved it” and did away with the deposit information on pending auto deposits. Now we get info that it’s pending but you took away the date it will be credited. Never take away functionality. Another new thing I don’t like is you combined accounts that have me as a common account holder. I have accounts with two different people. They were separate accounts for a reason yet you decided to put them together so the person on each account could see my financial status on the other account. And when I discovered it and contacted you to undo it, you told me I was stuck with it. The harm was already done and my business was shared with people who didn’t need to know. Go back to the old way. If it ain’t broke, don’t fix it.

They made changes to the mobile app that lock your mobile account if you are one day late. No notifications were sent prior. Why have a grace period if you aren’t going to honor it? Making payments more difficult doesn’t help.

After posting this the bank did respond asking me to help them troubleshoot the issue. I tried that prior to posting this. Let’s just leave it at this: they were less than helpful.

To make an e-deposit, PalmettoCitizensFCU will ask you to upload a picture of the check using their app’s interface. If their interface does not take a good picture and it is accepted, the bank that the check is drawn on will reject the check resulting in a bounced check. Palmetto citizens will charge their customers for a return check when their app is at fault. This is not ethical and seems like another way they can make easy money.

Palmetto citizens app was recently updated. The edeposit feature was the only thing keeping me from moving to a larger bank and closing my account here. When the updated PalmettoCitizensFCU this feature is no longer working. There’s a bug that takes you to a blank blue screen after you take a photo of the front of the check. Looks like some midlands tech computer science students made PalmettoCitizensFCU in a weekend. It might look prettier but it’s not functional. They shouldn’t have released this and gotten rid of the older more functional version without A/B testing..... that would have immediately shown the problem with one of the most popular features on PalmettoCitizensFCU . Palmetto citizens, you’ve lost my business.

When PalmettoCitizensFCU works, I would rated a nine out of 10. It gives me just about everything I need to be able to take care of my finances. However, more recently I find myself unable to access my accounts at certain times during the day, no matter what I do. Sometimes I think maybe my phone’s acting up, so I’ll restart the phone and it does the same thing. I’ll login, it will go to the choose account screen, I choose, then it’s a blank gray screen. I really wish it would work great, but at this stage it doesn’t.

They have updated PalmettoCitizensFCU , but it could still use some improvement. It is not as user-friendly as it should/could be. It is still a little clunky. Also, the enabling the facial recognition is complicated and it shouldn’t be. However I love this and have nothing bad to say about the service I receive or my banking experience!

Since completing the 17 update for my phone, PalmettoCitizensFCU will not work. It comes up with a message saying please wait while we’re getting the information you requested. I have deleted PalmettoCitizensFCU and reloaded, but that did not work.

Everything works as far as routine banking live information. The only app function that doesn’t work well is when you go to check your rewards, its mostly times/glitches out switching over to the rewards portal. It only works for me on a desktop or laptop

The only drawback is that the edeposits don’t always go through ( typically because it doesn’t read the endorsement or something else with the check image). Otherwise, it’s very easy to use and helps me keep track of my finances.

It is the worst app i have! It logs me out sometimes immediately, or only after less than 10 seconds. Not sure if i can stay logged in longer than that. If you don’t want money transaction to disappear after having less than $100 un checking you have to take a screen shot for them to stay. Completely dishonest!!

I’m young and a stickler for app interface quality as well as functionality. I’ve always felt like PalmettoCitizensFCU has a solid foundation and certainly works well. I can’t recall a time when I haven’t been able to do anything I needed and whenever it goes down for maintenance or whatever they always give plenty of advance warning so it is never sprung out of nowhere.

The Palmetto Citizens FCU app is absolutely fantastic. It is user friendly while providing the best level of privacy for users. Navigating PalmettoCitizensFCU is easy and it has all of the bells and whistles that you would come to expect from such a great financial institution. I would strongly recommend Palmetto Citizens FCU and it mobile banking app to everyone. It clearly has helped me to bank from anywhere and accomplish everything intended.

Have been using Palmetto Citizen’s app since it was first introduced and I would highly recommend it to anyone who is a member of this Credit Union or thinking about changing their banking. Of course their employees are more than helpful if there is a need to do business with them in person.

PalmettoCitizensFCU works great, it’s quick and provides access to all my accounts allowing me the check status in seconds. Transferring between accounts, making payments, it’s all fast and easy right at your fingertips!

Very easy to understand and I really appreciate the ease since the latest update the biometrics grant access faster, and I also noticed a few subtle changes which were great as well. Love this credit union I have no complaints.

I absolutely love PalmettoCitizensFCU. It’s so user friendly. Not only can you check all your accounts, you can see pending payments/drafts, stop payment on a check, lock your credit card immediately if you’ve lost it or misplaced it, transfer funds between any accounts and transfer funds from your credit card. It’s an efficient method to complete transactions that would normally requires going into the bank to complete. Can say enough positive things about PalmettoCitizensFCU .

I absolutely love banking with them and of course having PalmettoCitizensFCU makes banking even easier. I can pay on my credit card and car loan that are both financed with them without having to use external sites. Just move funds between accounts and sign out. It makes banking less of a hassle and much easier to keep up with. Every time I go into a branch I’m greeted with enthusiasm and helped with the greatest professionalism. Making the switch back to a credit union was the best thing I could have done for my banking experience.

Thanks for being here for us. Have been a member since 1969 and loved how you have always been there for me in need. Always a friendly helpful staff. I use the Lexington office. Please don’t change your way of dealing with your customers.

I’ve been a customer of PCFCU for close to 30+ years (back to when not just anyone could join so could be longer). During all these years I’ve had nothing but a positive experience. It’s almost like a family heirloom, that I’ve passed along to my children, and now their young adult children, who have accounts here. I love PalmettoCitizensFCU and find it so convenient, especially on those days you have to do a quick transfer of funds. Nothing like walking into a business and find a deal you can’t pass up.. instantly I have the funds transferred from Savings to Checking to cover the costs! Thank you for being a financial institution that I can have complete trust in with all my financial transactions!