Citizens Bank Mobile Banking Reviews

Citizens Bank Mobile Banking Reviews

Published by on 2024-11-18

🏷️ About: Get ready to manage your money – anytime, anywhere – from the convenience of your mobile device. Manage Accounts - See up-to-date balances and account activity - Freeze and unfreeze debit cards Deposit Checks - Snap photos of your checks for easy deposit - Get... Show more


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
60.1%

🙄💅🫥 Neutral
22.5%

😎👌🔥 Positive experience
17.4%

~ from Justuseapp.com NLP analysis of 606,944 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Great features

- Aesthetic layout similar to Apple Screen Time Widget

- App layout is easy to use

- Able to retrieve statements

- Notifications based on alerts

- Compatible with other banks



Read 32 Customer Service Reviews 👿🤬😡😠💢😤

4.7 out of 5

Crashes all the time

2022-05-23

So I just want to say I enjoy doing business with Citizens. The atms have been updated and the staff is always friendly. However, they are slow to adapt to the ever changing ways of technology.
I have used CitizensBank to manage funds since it first came out and it’s been increasingly getting... Show more

I can not believe how bad

2022-06-24

I have been dealing with this bank for my uncle. I have never hit so many road blocks in my life. And the Fees!!!! Are they crazy? I go to a different bank where it is all reasonable and the fees make sense. To pay bills you have to go to a page on a computer and set up the payees then go back to... Show more

Customer

2022-07-25

Their app is an absolutely nightMare and will be changing banks as soon as I get the opportunity. It’s so delayed and slow, crashes on me all the time. And then the transactions I charge don’t come out until a few days later, they don’t even show up or decrease my available balance for days. And th... Show more

No Longer Reliable

2022-08-26

I have been banking here for over 10 years. Up until about a year ago CitizensBank was the most dependable and up-to-the-minute app for knowing in real time what was going on with my accounts. I felt like we had a very clear and comprehensive way to communicate. That is no longer the case and I ha... Show more

Bank is Terrible, App is Equally Bad

2022-09-27

These 5-star reviews are beyond fake. CitizensBank is just as terrible as this bank. Like clockwork, CitizensBank is down every single day at 12am EST. I learned this through experience and repetition, not via transparency of Citizens Bank. CitizensBank is not at all intuitive. Every time I op... Show more

2 stars only because it works *sometimes*

2022-10-28

As of recent I’m thoroughly convinced CitizensBank doesn’t work between the hours of 11pm and 6am east coast. Most of the time you aren’t even able to get into CitizensBank , it will just give you an error message. But if you do manage to log in during this time, good luck making ANY transfers tha... Show more

Keeps getting worse!!

2022-11-29

It was once set up so that eBills could be sent to Citizens Bank and you were able to pay them without an issue. Then they had an update, and if the ebill was a credit card, it would always default to the minimum payment, no matter what amount you entered for payment. There were options like “balan... Show more

App does not permit access to account

2022-12-30

I have both an iPhone six and an iPhone X. CitizensBank does not work with either of these phones in a reliable manner. When I go to login a screen appears which says that the website is not available. Last year I was stranded in Europe without money because CitizensBank was not working. I tried ... Show more

i would have expected this app to be a lot better

2023-01-31

i’ve used CitizensBank for years. from time to time there will be a slight UI change, but they don’t fix the bugs and glitches at all. for example, if i am logged into CitizensBank and i close out of it, for security purposes, after about 15 minutes it logs me out. no problem, but every time i go... Show more

Inconvenience

2023-03-04

I have had an account with Citizens since they bought out US trust. That’s a very long time.
I have never liked CitizensBank . Although I haven’t had the overdraft problems that many people are mentioning in their reviews I find Citizins to be the only bank that doesn’t allow you to make credit ... Show more

Decent Aesthetic, God Awful Operation

2023-04-02

It’s honestly impressive that after a complete app overhaul that they talked about for what seemed like at least a year managed to make CitizensBank experience objectively worse in several ways.
1. With Face-ID enabled, the login screen gives an endless loading screen before even giving me the... Show more

Not extremely useful for credit card acct only holders

2023-05-04

I was excited about a month ago to see that the Citizens app had finally added a pay option for credit card balances! I thought I wouldn’t always have to go to the full website to make a payment any longer, wrong!
After a few tries of trying to use the “Pay” button and error messages stating, I... Show more

Stop taking away manual capture!

2023-06-04

I use CitizensBank exclusively to deposit checks remotely. The previous version was finally working and now with the last update it’s gone back to forcing rotation mode and removed the initial option of just taking a picture of the check! You have to fiddle with the distance and frame over and ove... Show more

Basic banking. Not reliable or versatile.

2023-07-06

I have had CitizensBank for several years now and have never been very impressed with it. The accounts views show transactions and date information. The mobile deposit for checks works just fine. There have been several occasions where CitizensBank will have random “unknown errors” that causes it... Show more

Where do I begin

2023-08-06

The citizen app is so annoying for me. It never signs off so when you go to use it again you have a plethora of login fails before it actually is in mode to sign on. It’s absolutely frustrating. I do not like that you are tracking m money and
you word it in a way that makes it look li... Show more

Limited use for credit card

2023-09-07

I have just a Citizens Bank credit card, that I accepted because of the cash back features, but my checking is with another bank. I’m shocked to discover that CitizensBank does not allow me to pay my credit card with an outside bank. Instead, I have to go through the desktop Citizens Bank website ... Show more

Love the App..

2023-10-09

I love CitizensBank many times you try to get on to different apps when you’re using them they always fail you this one has not failed me and I also figured out when there’s a problem getting on you download CitizensBank again because it’s really your security that they care about so everything i... Show more

Online App/Mobile

2023-11-09

It’s been over two weeks now and I am not able to login to CitizensBank . The message I get is that it is not available. I can understand updates but this is way to long. So much for convenience. I’ve had mortgages home equity lines of credit all of which have been paid in full and never missin... Show more

App needs Revamp

2023-12-11

CitizensBank has some great features but I would like to see some changes. One is to the Widget. I wish they could update it to be more aesthetically pleasing and not the plain white background. Maybe doing a style similar to the Apple Screen Time Widget with notification icons on the side to show... Show more

Citizens Bank Scam

2024-01-11

I don’t need to go into full detail because plenty of others have done so already. Citizens Bank scams their clients. They stack charges on weekends to maximize the chance of striking you with an overdraft. If you live paycheck-to-paycheck and find yourself in a situation where you have to make ... Show more

Horrible

2025-01-23

Hi there!
CitizensBank is the worst banking app I’ve used. It’s always down, it’s impossible to figure out anything, it’s slow, the design is poor, and it’s never up to date! I’m so used to the Wells Fargo app that always has the updated balance, even on weekends! If you transfer money from yo... Show more

This app does the absolute bare minimum

2025-01-23

All CitizensBank does is tell you your balances and transaction amount history. Most of the time it doesn’t say where (company) the purchase or “debit” was made from. CitizensBank doesn’t allow for merging of accounts either. I can not access my citizens credit card from CitizensBank or any othe... Show more

Changing Banks

2025-01-23

Attempting to login in is a hassle, I'm being told my pin is incorrect when I can 100% assure you that it's not.
The bank sent a new card to my address without my consent. Note I have not lost my card , reported it stolen or anything . So after 3 years I was issued a new card. The reason I knew... Show more

Junk app

2025-01-23

This is a terrible, no good, very bad app.

I’ve been traveling internationally for a week, and both for security as well as checking transactions here (i.e. cash withdrawals and the exchange rate) while tracking scheduled bills at home, have been unable to login all but once, and that was t... Show more

Does not meet expectations

2025-01-23

Does not have many features my smaller bank has. Citizens credit card transfers should be real time. Transfer feature works on deposit accounts but I noticed time and time again when making principle payments to loans the transfer gives a confirmation without a reference number. It shows the date a... Show more

Worst ever

2025-01-23

Citizens bank as a whole is terrible. I have never had overdraft issues before until I switched to them. I called and spoke with a manger who told me that their app is not there to tell you your balance but just to help you balance your account ?? So you mean to tell me your app isn’t accurate and ... Show more

This is what banking in the 1930s is like

2025-01-23

I just got an auto loan through citizens. I had an insane amount of trouble setting up my account, and come to realize if you want to do a one time payment you can’t even set it up through CitizensBank . You have to go to some weird portal on their site and use the first four 0s of your account eve... Show more

Used to love the convenience

2025-01-23

For some reason now though CitizensBank refuses to recognize my TouchID even though I’ve turned TOuchID on and off, uninstalled and reinstalled CitizensBank, and searched all the faqs and help menus.

CitizensBank is supposed to have an option to turn on Touch ID, it’s not there (yes I l... Show more

It’s 2018

2025-01-23

We are in the year 2018 CitizensBank should be not feel as though I am in 2012. With other mobile banking apps you are notified when a purchase is made (very important in terms of security) you don’t get that with CitizensBank. Transaction descriptions are sometimes vague once again, with other a... Show more

Works well

2025-01-23

I honestly have not experienced the problems that are mentioned in some of the negative reviews, and have been very pleased with CitizensBank . It works very well for me for all the uses I’ve tried: mobile deposits, transfers, balance inquiries, switching between accounts and logging in using diff... Show more

No constant verification on debit card transactions

2025-01-23

I’ve only been a customer for a few months but I am already a fan. I use my debit card heavily and the main reason I switched from chase and US Bank was I got tired of constantly having to verify my transactions. Yes I used my card at a gas station yes I ordered something through PayPal. If you’ve ... Show more

I don’t understand the 1 stars

2025-01-23

I’ve been banking with Citizens for ten years now. I’ve been using the mobile app for probably half of that time.
I’ve had no issues with CitizensBank . I love being able to transfer my money from one account to another, I absolutely love the mobile deposit, I’ve never had an issue with logging... Show more



Is Citizens Bank Safe? 🤗🙏


Yes. Citizens Bank Mobile Banking is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 606,944 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Citizens Bank Is 22.5/100.


Is Citizens Bank Legit? 💯


Yes. Citizens Bank Mobile Banking is legit, but not 100% legit to us. This conclusion was arrived at by running over 606,944 Citizens Bank Mobile Banking User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Citizens Bank Is 51.6/100..


Is Citizens Bank Mobile Banking not working? 🚨


Citizens Bank Mobile Banking works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Citizens Bank Mobile Banking? Post a Review




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