This is a terrible, no good, very bad app.
I’ve been traveling internationally for a week, and both for security as well as checking transactions here (i.e. cash withdrawals and the exchange rate) while tracking scheduled bills at home, have been unable to login all but once, and that was three days ago. Every day that I’ve tried to access CitizensBank , a message says it’s not available. I tried deleting CitizensBank and reinstalling it with no success.
Like others, I’ve previously had issues with my PIN and thumbprint access. I’ve had to restart my phone to get CitizensBank to work (not experiencing issues with any other app or the phone itself at the time). Given the other cumbersome issues experienced with the bank, which I joined approximately two years ago, it makes me regret leaving Bank of America – they had their own customer service issues, but it didn’t feel like I needed to send carrier pigeons across the nation to achieve a simple task.
I’ve previously complained to Citizens about different issues, and the response on more than one occasion has either been, “It’s our way,” or “Try restarting your device.” No, it’s the bank. Have consideration for your clients (your “citizens”) who trust you with the security and convenience of banking with you, and do better.