Citizens Pay Reviews

Citizens continues to leave the ball dropped when it comes to their credit support experiences. The website has several issues that CitizensPay appears to just carry over into app form. Even with stored passwords you’ll run into errors where it randomly will give you errors that your username/password are incorrect several times before finally accepting them - even with faceID. And good luck getting any assistance out of these guys. It would be faster to hop on a plane and head out to Rhode Island and see if you can find someone there in person.

I’ve never been able to log into CitizensPay . The main screen is always frozen and you can’t do anything on it. Just use the website and save yourself some time.

This company does everything in their power to help you miss payments so they can charge you fees and interest. You can’t schedule payments for future unless it’s autopay and if you use autopay you can only schedule the minimum amount. Don’t use Citizens for any of your banking.

For over a longbtime now I haven’t been able to use CitizensPay. I can type in the same password, exactly correct multiple times and it will tell me it is invalid, then the very next try the password will work. Eventually I was able to turn on FaceID, but now that just gets met with an never ending spinning green circle that results in an eventual Server Error would you like to try again, that just creates a loop of login, server error, try again. Iv tried completely removing CitizensPay and restarting and the same problems persist.

Hope screen freezes before you can even log in. Just use the website. Waste of phone space.

The citizens pay website and CitizensPay don’t work. Can’t login. Enter your information and it just sends back to the login screen

I just uploaded and I am still having problems with it.

Nothing works on CitizensPay. There’s no customer service to reach out to. The screen is blank and when you hit ‘app support’ SURPRISE…there is none. Paying my loan back and getting out of this cage.

Piece of junk. Created a new user ID and password 5 times. Still doesn’t work. Get some IT help Citizens Bank. This is terrible!

App will not let me log in whatsoever, you’d think people who are wanting you to repay them would have an app that actually works

Nothing works on CitizensPay. There’s no customer service to reach out to. The screen is blank and when you hit ‘app support’ SURPRISE…there is none. Paying my loan back and getting out of this cage.

Every time CitizensPay it freezes immediately effectively making it useless. I’ve uninstalled and reinstalled CitizensPay multiple times. Using an iphone 14 pro max.

Having this issue both on the website and on the mobile app. I can’t check to see any updates.

Citizens continues to leave the ball dropped when it comes to their credit support experiences. The website has several issues that CitizensPay appears to just carry over into app form. Even with stored passwords you’ll run into errors where it randomly will give you errors that your username/password are incorrect several times before finally accepting them - even with faceID. And good luck getting any assistance out of these guys. It would be faster to hop on a plane and head out to Rhode Island and see if you can find someone there in person.

Says all of my info is incorrect

I have accounts with this bank and have been trying to log in to see the important messages I apparently have on my accounts. I can never log in on CitizensPay because it freezes up as soon as you get into your account and then if you go to their website to log in that way, the same problem occurs. I’m not sure what else to do to log into my account but low key this is ridiculous.

I tried to sign up twice can’t get past the sign up screen asked for my name, phone number, send me a code and I put in the code. Nothing happens when I try to re-hit. The send button is this crashes so CitizensPay is worthless

I will give 2 more stars when lazy developers implement FaceID

It’s 2023 and I can’t use faceID for login? Weak. I have to use a password like a caveman?

Come on……

Can’t even log into CitizensPay

To start, I'd like to say that CitizensPay would actually be a five star app, but for the problems that I faced. And while not insurmountable, the issues were enough of an inconvenience, annoyance, and security concern to knock three stars off the rating.

The first problem, put simply, is this: the application doesn't allow pasting passwords and user IDs. You can copy them from the fields, you can select all, "replace all" (which does nothing by the way) and even crash CitizensPay by pressing a button that's labeled in Chinese on the context menu but you can't paste a user ID and password. Yeah.

So, why is this such a problem?

Well, user IDs are not such a problem, most sites feed off our email addresses which we're pretty familiar with. Entering an email on a cell phone is as easy as setting up a text replacement shortcut for autocorrect to pick up. The problem is the password field.

To explain, a little background: I don't trust anyone on the net. You're all scammers out to take advantage of me and steal my money and my identity, if you can. At least you are until you prove you're not. :) To stop said debauchery, I use exceptionally complicated passwords and a unique password for each site I log into. This renders the passwords extremely difficult to hack and extremely easy to deal with should a password be compromised in a data breech: once the breech is exposed, change it on the single site where it was used and done. No need to change the password on multiple sites because I don't reuse them. This also has the uncanny ability to cause me to forget my passwords for each site. To remedy that, I use a password vault.

When I launched the Citizens Pay app, I thought it would work like any of the other fifty or so apps that I use daily basis and I could paste my password into the authentication field from the password vault. Unfortunately, as I've said, that is not the case. So it took me a good two and a half minutes to put in my exceptionally long and secure password - character ... by ... character.

Once I was in CitizensPay most everything was great. When I logged out, the trouble started all over again because CitizensPay not only doesn't allow pasting a password, it also doesn't allow saving said complicated password either. So every time I log in, I have to input the full password. It costs about two and a half minutes to enter a password in excess of twenty five characters, mixed numbers, letters and symbols. This inconvenience could be remedied by simply allowing paste into the password field. There's no reason not to allow pasting as it's no less secure than requiring a person to type out complicated passwords with a 'reveal' button to display the password field contents (which this also has, by the way). Because of this glaring omission, and because CitizensPay authors seem to have included everything else that apple allows with regard to text editing in the context menu (including scanning text - who does that for a password field?), I took two stars off the rating.

The last missing star is gone for a simple reason: the application does not allow biometric login, i.e., there is no Face ID authentication option within CitizensPay . In this day and age, that shouldn't have even made it out of QA.

All-in-all, it's a good app but with these two missing features, it's problematic to use and trust completely. It is my hope that the developers will see this review and move to correct these issues in short order.

Thanks for reading.

I wish that once you make a payment , it automatically shows that the balance went down like all the other apps.

Doesn't allow to make more than minimum payment when I schedule auto pay

You can’t even stay logged in. Might as well use the website…

Ever since the latest update, the widget went blank, I’m only able to see details after switching the light mode. I hate switching back and forth between modes, since I prefer dark mode for apps view.

Thanks.

Had problems setting up my online account and had to call for support twice. But once the account was setup, everything is working smoothly without issues. The payment app is very intuitive.

I just downloaded CitizensPay today and automatically one of my lines were on there which was good. However I wish you can add others on there so I can have them all in one place. (Unless they’re separate things and I’m mixing them up) Other than that, it does what it needs to: login, keep track, and pay your line.

As soon as I downloaded CitizensPay , I noticed issues with it. The navigation is clunky, the fields for name, phone number, etc are difficult to use, and of course it’s a pain to login. I struggled between 3 or 4 stars, and I decided to give it 4 stars because CitizensPay is very basic in the sense that I don’t get lost in a sea of menus and options.

Because of the basic-ness of it, and the difficulties entering information and CitizensPay telling me that some of my information is wrong (I’m putting my phone number in CitizensPay for the first time and it tells me it’s wrong, or I can’t proceed because it automatically filled in my zip code with a hyphen, and it must be numerical only), and the lack of FaceID, I gave it 4 stars. I also feel that an app as basic as this was made by a very unsecure company in general.

Again, 4 stars because it’s a basic app that does exactly what I need, just not very user-friendly.

First several attempts to register and log in didn’t work and I couldn’t figure out why. Decided I would call today, after my family visitors left, and talk to a person to figure it out. Received a phone call from a helpful person before I got a chance to call. After talking with her, I was able to register without difficulty and get things set up. So, rough start, but now it seems things are great. I wish I had gotten the person’s name to give her credit.

Easy quick and convenient

Such a wonderful company with whom I was fortunate to work!
I had a kidney transplant and fell behind in my bills, this company was understanding and patient with me! Wish there was more like them!

Thank you!

CitizensPay is easy to use and makes banking easy and convenient.

Great app like it

Basic account, easy to use. More frequent updates lately

This is so easy to use. Very organized.

The application process was seamless and the customer service rep I spoke with was knowledgeable, kind and professional.

Lot of recent improvements and Face ID added. Makes it much easier to quickly login to manage account

Works well easy to use manage my money and great product.

Logged in to check my balance, make a payment and set up auto pay - very easy!

CitizensPay is very easy to use. It’s great

Super!!!

The works smoothly. Works seamless, making payment is quick and good.

Good app..

I used Citizens Pay app. I liked how it is managing each merchant. Would like to see more exciting features.

Love the updates, especially in functionality. I also appreciate an app that has such a clean design and doesn’t overload the user with useless content.

Able to make the payment.