Disney Store Reviews

by Starwarrior2014

Don’t buy from them, they just scam you. I purchased the limited edition Esmeralda doll 6 minutes after she went for sale on the 10th (she didn’t sell out till like 2 days later). Shop Disney marked my item as shipped on the 12th and took my $140 for her. I contacted a week later because the tracking still said USPS was waiting for the item from Disney. Shop Disney told me to wait for the tracking to update (which is ridiculous). It’s been almost 2 weeks since the dolls release and there still wasn’t any updates, I knew Disney still hadn’t shipped the item. Today I emailed them and said give me my $140 back since you still haven’t shipped my item. Within minutes I got verification emails that my item was being returned and I’d get my money back within a few days. It was literally a scam. That means if I never messaged Disney about my item, I wouldn’t have ever got the item and they were just gonna keep my money. They clearly knew they didn’t actually ship my item otherwise the return would not have been instant! They lied to me about it being shipped and since I called them out they are now ignoring my emails. Extremely unprofessional and nothing I would have ever expected from Disney. It’s really upsetting because I am a HUGE Esmeralda fan, so I’m very sad I can’t even get the limited doll I PAID FOR the day she came out. She’s not out of stock and I will have to buy her from eBay or scalpers. Thinking of canceling my Disney plus if Disney is going to be scamming me.

by Preciousdiviana

I have a lot of trouble trying to make an order. I try to contact the Disney family by phone without any luck, I enter again to the contact us and this time I try chat with us. The took a lot of time to reply back I receive the automatic reply and they keep me waiting for several time I received the answer after I said that I was waiting for a long time. Also I wrote an email with the bad experience and they reply that they are always looking for ways to improve experience and that they are proud of providing quality entertainment and merchandise for all and they will continue to make every effort towards achieving that goal and guess what they did not shop the entire order and after a week I received another email telling me that they cannot ship one of the articles to me after they charged me for the whole order. I’m very disappointed at the Disney family treatment since that’s my daughter birthday gift. What can I say to my daughter now when that was the only thing she wanted?

by Disney Loves Only Ebay

May 4th I spent 7 hours trying to get the Star Wars key. Just wanted 1 and that was the only thing. I got on line before it was time for the keys to go on line. Your site crashed and needless to say I didn’t get the key. I had to get it off eBay. I have given Disney so much business over the years. I have been to both resorts in the us. I have been to Florida DW too many times to count. I can’t believe this happened. It also happened when the Minnie main limited edition came out in April. Again just wanted one thing the ears. I spent less time that day. Three hours I wasted. Why don’t you just sell all your stuff to the eBay sellers and just don’t let people like me buy. Paying a higher price is better than being on line all day. The virtual waiting room was crap. It made no difference. Thanks for nothing Vera

by FPlus

Worst app and service. App doesn’t work half the time. When products are out of stock they still list them, they charge you multiple times when the order hasn’t gone through. They cancel your orders. They take forever to ship, even after they mark it as shipped the tracking doesn’t get any updates such as being actually shipped for another 7 days. Disney should be ashamed of this service / shopping website. ShopDisney is terrible. Also their MMTMA Series is a joke. “Collectable online only Merch” that they turn around and sell in Disneyworld days after release while everyone else has to fight bots to buy. I’ve seen Pictures on Fb of people buy carts full of “Online Exclusive” collectors items after they’ve been sold out so they can turn around and resell them for $500. Some guy got the Space mountain collection x 50 of each part and made over $20,000 in profit while real fans didn’t get to buy them.

by Soledad4

I am very disappointed that at the time I was checking out it told me my items were out of stock... with all the millions Disney makes it should at least invest in a better website and it should be a way to customers to know there are few items left... It’s ridiculous to waste my time adding things to the bag (it can be hours browsing and selecting the items) to just get the notification at the end when I am paying... I feel like Disney don’t care about my time invested and more like “we don’t care how many hours you spent searching in our website and wasted your time”. Fix this situation because I called and the cast member told me on the phone that everybody always ask the same question... why can’t be a way to tell if the item is getting low in inventory? Or out of stock? Just take the item completely from other people view.

by Banana When Shamanism

DisneyStore is horrible. Don’t get me wrong I love Disney and I vacation there all the time but DisneyStore sure does need some work. I’ve always had issues with it but I’ve tried to buy something today for an hour and a half. That is actually ridiculous. It logged me out I would say over 50 times. Literally! And let me just say every time I open DisneyStore whether it was today or any other day I have to log back in every single time. It’s the most annoying thing. Not to mention it never saves my cart information. Why have that feature if it doesn’t work? Oh and don’t get me started on guest services. If you call don’t expect much. When you call they don’t put you in a wait line they hang up and tell you to try again later. AND don’t get me started on trying to order something that says it’s in stock only to get to check out for it to tell me it’s no longer available. Happens all the time. I’m so sick of limited edition items. I want them all but being online for 2 hours only to not get what I wanted in the first place? Don’t tell me I didn’t try hard enough because I did. Alarm set and card out signed into my account and ready. Overall DisneyStore does nothing for me. When it comes to ordering I usually just get online and order off their website rather than through DisneyStore . It’s less of a hassle!

by Jkneems

At 3am EST, Saturday, 10/6, in the morning, as it was just being released to the world, I tried several ways to search for & purchase the just released Snow White Premier Collection doll. I could not find it at all on DisneyStore ! No matter how I searched, nothing came up but wine glasses & earrings. NEVER ANY MENTION OR SIGN OF THE DOLL!
To make matters worse, through a link I found on Facebook, I was finally able to find her on the website...SOLD OUT! Because I wasted 15 minutes on your stupid app!!!
Just called customer service to see what I did wrong & what I should look up on your app for the Cinderella release next Saturday & got NO HELP AT ALL. When I asked for a supervisor I was told to call back because they were busy for the next hour. Busy? “They” because he confirmed “all” were busy! For an hour? At 8:50pm EST on a Sunday night ??? Really?????
Thought I was finally calmed down enough to talk to your customer service after the mess of not buying a Christmas present for my granddaughter. But after speaking with him and realizing that you just don’t care... I’m angrier than when I started!!!
YOU’RE NOT DISNEY...you’re just a cheap wanna be!

by Jane'spins82

I love Disney, but I absolutely can’t stand this stupid app. It never keeps me logged in because there is constantly login error. Even when I do login the login error pops up afterwards. I also hate how I can’t buy anything unless I have WiFi. There are constantly errors that pop up on my error saying, we can’t process your request at this time or please try again later.
I’m a trading pin collector, and today I was trying to buy a limited edition pin. I had the pin in my bag, but it never would process the purchase! It would and then quit loading as if I didn’t press purchase. DisneyStore has done this multiple times when I buy pins from it! This went on for thirty minutes! I even deleted DisneyStore and redownloaded it, and that didn’t work either. I gave up and waited and hour. However, when I got back the pin was gone. Now I have to go to Ebay and buy it for 3x the original amount! DisneyStore is so slow and ridiculous!

by Pleaseenteranewnickname

I had opened my Shop Parks app because I’ll be doing a Disney trip soon and wanted to see if there was anything beforehand that I wanted and where it was sold in the park(s), only to find out that DisneyStore would be retiring soon. I downloaded the Shop Disney app and I am not impressed. I cannot see what is sold in the park(s) and where anymore which is what made the other app nice. Granted, there is a larger selection of products on the Shop Disney app, but I can’t see what’s sold in the park(s) and what isn’t. It’s a huge let down for now I can’t plan out purchases and easily find in the park(s) what I want without having to go through numerous stores only to be disappointed that they don’t have the item I would like. If it’s a setting that allows this, then it needs to be somewhere easily found. If it included a similar feature to the one in the Shop Parks app then I’d be happier, but until then I probably won’t be using DisneyStore much.

by Faithful97

I’m very disappointed with DisneyStore. I love Disney. I go to the parks every three years or so. I have travel anxiety so before a trip I like to research in DisneyStore the latest merchandise offered throughout the parks. It helps to make things less over whelming. When I opened the new app, it appeared to have significantly limited park merchandise and no “park map” feature that could help locate the items in the parks once there. Please make it similar again to the old app. Even in store only items were viewable on the old app, which was still extremely helpful as I could make a list of things I wanted before hand. This also helped to narrow down which stores I needed to go to, in order to make my time in the parks more efficient.

by Puppy Monkey Kitty

I love Disney and I loved DisneyStore at first too. I got a new phone over the summer; then in October when Disney has their big doll release my app started acting up. I thought it was just from foot traffic of too many people on DisneyStore at once. I shook it off and just used the mobile site one my phone. It didn’t get any better after all the dolls said and done with. It still doesn’t work for me. It takes forever to load. I mean like 2-10 minutes or more. It’s always up to date and it’s the only app I have this issue with. It drives me nuts. Then when it finally does load and prompts me to login it always gives me a login error. Or I get errors when searching for products. Super irritating for someone who constantly shops with Disney.

by DisneyKuehn

As I was trying to purchase merchandise multiple items came up that I exceeded the quantity because the item was sold out. So I continued to delete and re add these items because they were still available to purchase. If the checkout won’t let me buy the item, then remove it instantly from being for sale. It’s confusing and frustrating because it’s unclear. If the item is sold out then it’s sold out not “exceeding the quantity “ which was 1. I was only looking to buy a 30$ bag then I proceeded to tally up 100$ more of sale impulse shops . Then got easily frustrated as each of my items were exceeding the quantity and had to be removed. Again please try to find a way to remove the items as soon as they sell out.

Thank you,

Melissa Kuehn a very loyal Disney store customer for 17+ years and annual visitors to Magic Kimgdom. Lover of all Disney !

by A Little More Plz

I don’t like that you can’t find the pins in store. I went to Disney store n asked about the Minnie Main Attraction Pins n the Castle series (Cinderella n Arendale). The said they are online only which is rediculious. We tried the “lottery” for the castle n got nothing. I have the 1-5 of the minnies before you stopped selling in the USA (you have stopped the release to all countries, not just the USA). Having a lottery for a series is the worst idea ever. Unless you “get lucky” n win the lottery everytime with a series (which is doubtful) you’ll never get the whole series which is the point (to collect them all). You’ll be stuck paying twice the amount on eBay from all these people making money off Disney n the collectors get screwed. I’m debating now weather to sell my 5 Minnie pins n binder cause I doubt I’ll win a lottery 7 more times. Your making it impossible for people to get things. Lottery is fine for a special items but not a series unless that lottery is for the whole series. I spend thousands on Disney stuff for my kids n I n we our a DVC too but Disney is getting rediculious with lotteries for series. Put it back to the way it was or come up with a better plan to stop the bots.

by Stitch My Shadow

I love Disney and the shopDisney app (the use of Apple Pay for check makes checkout super easy/convenient and the ability to buy park items are my two pros about DisneyStore ) but my biggest complaints with DisneyStore are as follows.
One: it clears out your shopping cart (bag) if you have to leave DisneyStore for a minute (if you need to check your bank account, answer the phone, look up your Disney account password...).
Two: it’s not consistent from one look to another on the products available. Looking through the listed products in the morning and when I look again a couple hours later there are some items that were not there before but are now there and some that were there that are no longer listed (I understand that new stuff gets added and old stuff gets removed but I’m talking about stuff that’s still available that I was able to find only by using the search feature).
Third and final: there isn’t a feature to “like”, “heart”, or a wish list feature so you can come back to buy it with out adding it to the bag (which wouldn’t be helpful anyways since the bag automatically clears itself).
These are not deal killers, as I said I love Disney and will continue to return often for anything Disney. But these are what make me give the 3 star rating.

by Hershey A

My original order would not place yesterday. Error about items no longer available, with instructions to click ok to return to cart where it would be automatically adjusted. Those adjustments were not automatically made and no matter how many times I tried to resubmit or make my own stock verifications and resubmit, the order would not process. Always same error.
Today, my order went through. Problem is, the Summer promotion prices are not valid today. This has been very frustrating!

Also, some search functions don’t seem to work well where all related products are not listed. Noticed this yesterday when looking for bags and for beach towels.

by Marroquin11

Awesome, great app. Easy to navigate, search items and add to cart but I always have problems with Apple Pay. It will delete items off my cart when I try to pay with it or it will say wrong info when I know it isn’t and it will keep a hold of my money for up to three days as processing even though it doesn’t go through ! Once I tried Apple Pay twice and it was on my account two days(both tries), when I enter manually I have no issues whatsoever. Lesson learned after PLENTY OF TRIES!
That’s the only reason I give it 4 stars. Apple Pay is quick and easy on any other app, never had problems.
Make it even simpler ShopDisney

by TheresaBu45

Two months in a row I have had difficulty (actually impossibility) of checking out from the virtual waiting room with now help from customer service! I got into shop almost immediately. Added the item to my shopping bag. Tried to check out and could not! Eventually I was kicked out and placed back into the virtual waiting room, at which point my item was now sold out! So incredibly tired of this from Disney with literally 60 days of them not fixing the problem!!!!!!!!

by Granny2006

My frustration is, and has been, either the site kicks you off and when you get back on you have to start at the beginning. Now that wouldn’t be the worst but when you restart all the items are in a different order do does no good to try and scroll to where you left off in your shopping prior to being kicked off. It used to be the same when you opened an object to look at it and when you went back to the list it makes you start over again. Makes you want to scream. Now the last problem listed didn’t happen today so maybe they fixed that part. Now they need to fix the initial problem discussed. Love Disney - Hate their DisneyShop site. Ugh.

by Oldie But Goodie 80

I love this store! I always find way too much to buy and have a list on Save! The quality of all my purchases has been excellent and We have saved a lot for hand-me-downs. I have worn one of my sweatshirts every cold season for over 20 years and it is as good as new. Of course I didn’t purchase it online but in a Disney Store when we had one in our mall. I just bought Halloween costumes for my great grandchildren s birthdays as it will be before Halloween and we will be having a party at our home for only the 5 people who live here plus maybe grandparents! Of course I found Christmas gifts for some of my other family! I highly recommend the Disney Store for all your holidays!!!!❤️❤️❤️

by Dancingwishy

1. I have two major problems with DisneyStore - it doesn’t think I know my address. I wish I could check a box that I have checked and confirmed that it’s right. I am so tired of fighting with it. (Disney in general hates my address - it often freezes up the computer at the Disney Store and don’t get me started on trying to buy DIGITAL park tickets through the DisneyParks app .)

2. It’s so slow! It takes forever to load and when it does it takes forever to move from one screen to another. My cart often freezes and I have to force close DisneyStore , and then wait all over again while it takes a full minute to log me in then another full minute to update my cart.

by Season12

I’m an out of town Disneyland AP. I missed a couple items when I was at the park last week and thought no big deal I’ll order online ... welp there NO AP DISCOUNT WITH DisneyStore. I contacted CS via chat I was redirected to the DisneyWorld “MyExperience” app for my AP I asked specifically if my LAND AP would give the discount and she sd that she did not have access to that information. I don’t know why she would redirect me to that app if I was in LAND and have AP for LAND not WORLD. 20% discount unusable for my online purchase and I will now order nothing and wait til next trip - hopefully it’s still available. Disappointed to say the least and feel somewhat bitter to know that IF I was a FL AP I would have been able to receive the AP discount via their app. Why the differences between the park apps? Seams like a scam to me. -

by Unicorn Pines

This review comes solely from the use of DisneyStore , as I’ve been a shopper of the Disney Store and ShopDisney for years and generally have had good experience.

Trying to browse and purchasing from DisneyStore , though, was nearly impossible. DisneyStore was slow and glitchy, freezing on a page and needing to close down and refresh DisneyStore , which forced me to log back in every single time (which had its own problems).

Eventually, I had to delete DisneyStore and complete my purchase in a web browser (which I had no issues with purchasing from the site through there). One would think having a direct app would be more convenient and easier, but in this case, better off buying through the website on a web browser on phone or computer.

by TiffanyKorena

Love all this Disney but DisneyStore. I was shopping last week for Christmas items and had to add all items to my basket but was not ready to purchase yet. This week I was looking for a birthday gift for a family member. I could not easily find the item, like last week, so I had to do an extensive search. Then after adding item to shopping cart, I was not able to process my order until ALL of the items from my Christmas purchases were deleted bc there is no “Save for Later” or “Wish List” options. Hopefully when I go back to find all of the items I want to purchase I am able to do so seeing how finding one product today was quite time consuming. Hoping the beauty items I purchased today are good though!!

by Happy Mom😄

It took me 2 days to place this order. It has never been so difficult to place an order. It was not giving me the free shipping even though my order was more than $75. I called in my concern and was asked questions I already knew the answer to. If my order was more than $75, if I correctly used the discount and so forth. I’ve placed so many orders before on my Disney app/online, why wouldn’t I know the steps? I finally got the order in w the discounts on my own. But when a loyal customer calls in a glitch, please take it into consideration and help. Don’t just dismiss it and imply customer is doing something wrong. There was a glitch and that’s why it took me forever to get the shipmagic included.
Thank you,
Loyal online customer

by Spikerdink

Decided to do some Black Friday shopping after a day of decorating. Sat on the couch and put a bunch of items in the bag. Added my last item and noticed there was only 1 item in the bag (should have been 6 items). Had to readd all the missing items. Go to checkout- the bag read 6 items - and it reset again. So I shop again. It does it a third time. Raced to get all the items in the bag so I can take advantage of the 20% off and free shipping. Checkout and can’t get the free shipping even though I met the required total. At one point needed just a few dollars to get the free shipping. Looked at the link for “under $10” only the link wouldn’t work. Frustrating.

by Troy Ashley

I love Disney and love the products. The only issue I have is when it comes to the limited edition items you guys are not very good at keep track of how many you have and how many are sold before sending out confirmation of when orders are put through. Then when the items are pulled you charged shipping because the dollar amount drops below the qualified dollar amount for free shipping. Which is wrong because that’s not us customers fault. Plus my last order was duplicated, which you guys did send me a free shipping label and apologized for that mistake but never reimbursed me for my double shipping! Nor did you compensate me in any way for your mistake. And after being in retail for over 20 years (in my experience) is not right either. Especially where it was not my mistake. So other then the lack of some customer service... I love Disney and the products.

by Monorailoperator57

Vastly improved shopping experience. It has become very easy to navigate the website. However when it came to the Mickey Mouse Memories limited plush the experience was not so magical. Getting up in the middle of the night to find DisneyStore and the website running VERY slow was frustrating to the point I will likely not shop limited edition quotes plush starting in January. They had 12 months to get it right but fell short in execution. However for my other Disney needs I will keep returning to DisneyStore or website.