Are you having issues? Select the issue you are having below and provide feedback to Disney Store.
- The app has issues with recognizing and saving addresses
- The app kicks users off and makes them start over from the beginning
- Apple Pay has issues with deleting items from the cart and holding onto money for processing
- Difficulty checking out from the virtual waiting room
- The app clears out the shopping cart if the user leaves the app for a minute
- Inconsistency in product availability
- Pins are only available online and not in-store
- Confusing messaging about sold-out items and exceeding quantity limits
I can't checkout on Disney shop website. I try to go to payment and it kicks me back checkout. I've checked my payment info and I know not all sold out. I also cleared the cache. What can I do?
Complete guide to troubleshoot Disney Store app on iOS and Android devices. Solve all Disney Store app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Disney, developers of Disney Store.
Explore a curated selection of the best products from Disney Parks and Resorts, licensing partners and global collaborations. - Shop authentic Limited Edition and Limited Release products. - Check out quickly with express payment options—including ApplePay. - Hear about our best sales with push notifications. - Discover new items with personalized recommendations. - Add your favorite items to your Wish List and share with family and friends. The shopDisney app is the destination for the largest selection of authentic and exclusive Disney, Pixar, Marvel and Star Wars products. The largest assortment of official Disney, Pixar, Marvel, Star Wars, and National Geographic products available anywhere! To facilitate the sign-in process, DisneyStore will also require access to your email address, stored within your Disney Account. DisneyStore provides you with the option to receive push notifications, which may include information about products and offers. Note: Some features in DisneyStore will require your full name, country, birthdate and email address. DisneyStore includes the ability to make purchases and will require a Wi-Fi or mobile carrier data connection. Guests must be 18 years or older to make purchases. Discover, experience, and shop—whenever you want and wherever you are. DisneyStore will request access to your camera to scan product barcodes and credit cards for purchases.