Contact ASOS Support

by Ema____

They have the absolute worst customer service I have ever experienced. I bought a some items that ended being to big, after I returned it, I didn’t even get half of the refund I was supposed to get. There is no number to call on their website so I had to chat. The person I chatted with was horrible, telling me that I didn’t all my refund because I got a discount. For example, If an item originally cost $40 and I get it at a discounted rate of $21, if I return the item, I should the $21 I paid but I didn’t. I’m not sure how they explained it but they stripped the discount off the other items and deducted it from my refund like they were punishing me for returning items. They don’t even do exchanges so I couldn’t replace the items with the right size or even just the items back that I returned. I was extremely dissatisfied and the person I was chatting with absolutely didn’t care. I have chatted with multiple people from their service area and got the terrible service every time.

I will be honest, their clothes are nice but make sure you buy the right size because I would not recommend that you return anything. If it doesn’t fit it right, you are better off keeping it or giving it away.

by OliviaLaurenD

Seriously the worst shopping + customer service experience ever!
I bought a dress 3x, each time my ordered was cancelled (after purchase was made) due to it being “out of stock”.
But each time I went back to the item after it was cancelled - it says it’s in stock. I went to customer service every time my order was cancelled (before I repurchased again) and they assured me it was in stock. The third time I ordered it, I even paid MORE than the original price since it wasn’t on sale anymore. I am STILL waiting on refunds totaling over $100 and have no dress to show for it. The only “help” they could give me was to say “it’s out of our control” and “we’ll alert our warehouse”. They even told me I could order it AGAIN and they would “refund me the difference of the price increase once I receive it”?? Yeah, no. This is so unprofessional and I’m never shopping ASOS again. I don’t go out of my way to leave bad reviews ever, but I’m hoping someone else can learn from my mistakes. DON’T DO IT. Please find a better business to support who can deliver or at least offer a resolution to huge mistakes like this. You’ll get nothing but trouble with ASOS!

by Bdk18

I got face products that arrived smashed and spilled allover including a shirt. Such a mess. Worst is I can’t get hold of someone to talk to neither I can send an email. After million trials of trying the chat option now they loaded an email service that is making matters worse as it seems nothings can be done right! It’s frustrating and beyond annoying. App is terrible, takes forever to log in with error messages, doesn’t have a chat or contact like other companies. It’s like everything is a mission impossible.. even a hardwood to review something.. it’s a terrible experience and I am beyond disappointed. This is the least someone would need when spending a hard earned money during a hard period to have finally being able to buy something. These people need to learn from others! I can’t believe it that in 2021 there’s a company that no one can reach. Shortage of staff .. hire them.. there are many in need for jobs. If u can’t live up to the promises don’t operate. I’m sorry not at the cost of our nerves and frustration and things can be understood but not to this extend.