Book direct and enjoy exclusive offers with Marriott Bonvoy™ to take the
stress out of travel and find the best hotel deals.
Search hotels, resorts,
and luxury destinations across 7,000+ hotels and 30 brands.
Are you having issues? Select the issue you are having below and provide feedback to Marriott Bonvoy.
By Craig 2 months ago
I have given up making booking on bonvoy , app won’t open and it’s been like that for months , it’s much easier to use another provider , must cost Marriott thousands if others feel the same
By Linda 3 months ago
Error 403 after entry of user name and password, when there is a request to send 2nd verification. I removed and reinstalled the app. Still the same issue.
By Suzanne 3 months ago
Receiving an error message upon opening the BonVoy app..."There may be a securoty issue with your internet connection, or security software on your device has a web proxy enabled. 6209:70AD. We disconnected from our wi-fi...no luck, we turned off the VPN...no luck, tried to access the app outside of our home on different wi-fi networks...no luck, unistalled and reinstalled the app...no luck, offloaded the app cache...no luck. The app opens on my Galaxy phone with no issues but will not open on our iphones. It won't open on my husbands iphone either. Thank you.
By will 6 months ago
Went to Google play and was informed "this app won't work on your device". I am on Android version 9.
By Jennifer 1 year ago
I can install the app but when I open it. A code immediately pops up then the app shuts down within 3-5 seconds.
By Richard McGinnis 1 year ago
App won't install on Samsung S7 with Android version 8. I get a message that says, "This app won't work for your device." It was previously installed but started saying login information incorrect, so deleted it and tried to reinstall. Now, I only get the error message above. What do I need to do to get it to install?
By Joe Greinke 1 year ago
I can't get the Marriott Bonvoy app to install on my phone. I previously had a version of it but due to space constraints I deleted it. Now when I try to download it from Google Play Store it says this app won't work for your device. Any help would be greatly appreciated.
By PATRICIA C PATTEE 1 year ago
I can access Marriott's website and get to the point of reserving a room. The site then says "Access denied" due to my server. I access Marriott many times and do have have this problem on my phone or tablet. It's my laptop that is giving me problems.
By John Pacey 1 year ago
Mobile App keeps crashing when I try to check in.
By Brian Jones 1 year ago
I cannot book a reservation from the application. I am able to review available properties, edit dates and rates, select final selection but when I select "Book" I receive a red banner slider, down to up, that reads " This feature is not availble now, we are working on it. Please try again later..." I invariably take a screen shot and call Ambassador Service or show to the property management and they override the rates to the local system. FYI - This has been happening for three weeks.
By Debbie Hood 1 year ago
Can't open app.....just spins
By Marco 1 year ago
Can't open!!!
By Valeria 1 year ago
The app doesn’t even open. It is the newest version according to Apple Store.
By Theera 1 year ago
I try to sign in with my credentials on my iPhone or my wife’s iPhone and the app takes me back to the sign in screen. I have no problem signing in on website on phone or computer. I can sign in my wife credentials so problem is only on my account log in. Same issue too. I report to Bonvoy with video record of screen. So far did not heard back.
By Felipe B 1 year ago
Same problem. I put in my credentials and hit "Sign-In". The black bar changes to grey and the 4 dots move horizontally as if it is signing in. But then it stops and goes back to the original sign-on screen. I tried putting in the wrong password just to see if it would recognize it as incorrect and it did so it does read the credentials, it just does not finish signing me in. I reported it to Bonvoy but they offer no help.
By Sam 1 year ago
Exactly the same problem
By Remko van der Veer 1 year ago
Exactly the same problem as Kristin...
By Kristin Bass 1 year ago
I try to sign in with my credentials on my iPhone or my husband’s iPhone and the app takes me back to the sign in screen. I have no problem signing in on my android device.
By Kw 1 year ago
My ipad uses ios 12.5. The app requires ios 14 so the app no longer works. Is there an older app I can use that is compatible?
- Problems with app update, not able to view upcoming or canceled trips
- Terrible tricky UI/UX
- Not user friendly or intuitive
- Generating hordes of unnecessary paper if you want to print your reservation details
- Too many advertisements to “partners” on it’s side bar links to “Get more Info” (or similar words)
- Fonts are overly large for what we need to see
- Links take you to the overall Bonvoy site instead of local dining options, car rentals, things to do, etc.
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Complete guide to troubleshoot Marriott Bonvoy app on iOS and Android devices. Solve all Marriott Bonvoy app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Marriott International, developers of Marriott Bonvoy.
100% Contact Match
Developer: Marriott International
E-Mail: [email protected]
Website: Visit Marriott Bonvoy Website
Book direct and enjoy exclusive offers with Marriott Bonvoy™ to take the stress out of travel and find the best hotel deals. The Marriott Bonvoy Mobile Key can be used to open your hotel room and easily access any hotel amenity. Marriott Bonvoy also offers free WiFi for Bonvoy members at most hotels. Unlock extraordinary hotel deals and travel experiences with the Marriott Bonvoy App! Take advantage of exclusive offers and content for Marriott Bonvoy members that you can take use right away. Earn rewards when you book with Marriott Bonvoy. Earn and redeem points for your stays booked directly with Marriott and reward yourself with a vacation. Things change. It ensures that you’ll always get the best rate available when you book directly with Marriott. Search hotels and book your travel all within MarriottBonvoy . Not a Marriott Bonvoy member? Mobile Requests gives you a list of amenities to choose from to customize your stay, or even ask for something you forgot, like a comb or toothpaste. Search hotels, resorts, and luxury destinations across 7,000+ hotels and 30 brands. As we welcome you back to our hotels around the world, we are committed to providing you with a safe environment. Mobile Chat lets you talk directly to your hotel. Available just before, during and even after your stay, ask the front desk for local recommendations, request amenities and more while on-the go. Need something? Check-in to your hotel from anywhere with Mobile Check-in.