TeleSec OneTimePass app not working? crashes or has problems?

TeleSec OneTimePass Status

Last Updated on 2024-05-02 by T-Systems International GmbH

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Common TeleSec OneTimePass Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot TeleSec OneTimePass app on iOS and Android devices. Solve all TeleSec OneTimePass app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

TeleSec OneTimePass iPhone Issues and Solutions

TeleSec OneTimePass iOS app crashes, not working, errors
TeleSec OneTimePass iOS app network issues
TeleSec OneTimePass on iOS has black/white screen

TeleSec OneTimePass Android App Issues and Solutions

TeleSec OneTimePass has errors/crashing/not working
TeleSec OneTimePass server network connectivity issues
TeleSec OneTimePass has black screen

TeleSec OneTimePass iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever TeleSec OneTimePass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix TeleSec OneTimePass app crashes or not working on Iphone (iOS):

Close and restart the TeleSec OneTimePass app on iPhone
Update TeleSec OneTimePass app to the Latest Version for iOS
Uninstall and reinstall TeleSec OneTimePass iPhone app
Update your iPhone to the latest iOS version

Fix TeleSec OneTimePass on iPhone unable to connect to server/internet connection issues::

To resolve TeleSec OneTimePass network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix TeleSec OneTimePass black/white screen (blank screen) on iPhone:

Follow the TeleSec OneTimePass iOS app troubleshooting guide Here →

TeleSec OneTimePass Android App Issues and Solutions

Fix TeleSec OneTimePass not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent TeleSec OneTimePass app issues:

Force Stop the TeleSec OneTimePass App
1. On android, goto "Settings" » click TeleSec OneTimePass app. » click "Force Stop".

Update TeleSec OneTimePass to the latest version on PlayStore

Clear TeleSec OneTimePass App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "TeleSec OneTimePass app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch TeleSec OneTimePass.

Fix TeleSec OneTimePass unable to contact server/ TeleSec OneTimePass internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click TeleSec OneTimePass » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got TeleSec OneTimePass » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch TeleSec OneTimePass on android.

Solve TeleSec OneTimePass black/white screens issue on Android:

Follow the TeleSec OneTimePass android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at T-Systems International GmbH, developers of TeleSec OneTimePass.

About this app

With the TeleSec OneTimePass app you can use your iOS device to generate one-time passwords for the TeleSec OneTimePass service of T-Systems International GmbH.