Contact PayByPhone Parking Support

App wouldn’t process my transaction when I was parking. Tried different cards, but to no avail and despite many repeated attempts. Verified my information was correct, but my transactions would not go through. Tried my cards out in the store late and they worked just fine. Had to scrounge up cash and was lucky I had any. (Paying with cash turned out to be another little nightmare, as the kiosk kept rejecting my dollar bills that were not perfectly flat. I had to keep ironing out a tiny crease. I know the kiosk’s temperamental nature is not at fault of this app, but it certainly didn’t help the situation. If this app was an option and this app is supposed to be smart, convenient, and useful.... well, it wasn’t this day.) Really disappointing. The interface is just short of pleasant and intuitive. It ran slowly. I also wonder if the app struggles to process payments, then how it would do when you need to quickly park and move on, or when you need to modify your parking transaction. This app has left a very poor impression on me.

After entering all the necessary information - car registration, two credit cards (the location apparently didn't accept amex, which the app might have mentioned before letting me enter one), and email, the app kept telling me my "quote had timed out." I retried a few times, ensuring the time from quote to being told it was timed out was < 20 sec. Incidentally it worked fine on the website, I spent a fraction of the time there. Lesson: pass on the app, just use the web directly. Update: questionable privacy claims. It says location id both linked to you and not – wouldn't those be mutually exclusive – and it says that financial information is not linked to you, in which case it shouldn't need any information at all (if the app interacts with the parking sites payment system directly). It uses a *lot* of third party APIs (including Google Analytics) – as in, a boat load.

Had to update my review because the latest updates keep going further and further in the wrong direction. I park in the same place with the same car and use the same credit card every work day; this app has always made that a chore and it has only gotten worse with the updates. Two big problems, one; even though they have a captive audience (most locations force you to use this app and only this app if you want to park), the makers continue to try to force you into using location services -presumably to sell your location data. This is clearly bogging down their servers at peak times. Problem two; the designers of this app have no clue about frictionless design and require the same inputs day after day instead of being smart enough to consolidate those inputs into one “repeat previous” button.