Contact PayByPhone Parking Support

by Rachmarj

I was a big fan of this app - until I started getting charged for parking options I never chose. I park in the same parking zone often but for a short period of time. I would choose 30 minute parking and it would give me 1hr30 parking and charge me for the extra time. The app continues to show me the 30 min option, but every time I choose that, charge me for 1hr30. I finally saw that there is tiny writing at the bottom of the option page saying that I would be charged a certain tarif for 30 min the first time, but a different tarif thereafter for 30 min. The large print options never change though. I find this quite misleading. This is unfortunate for an otherwise very useful app.

by Smithsd1

Have been using this app for a few months with only good things to say until tonight. After I paid to park and walked out a different exit I saw a sign on the lot explaining that it was permit parking only / tow away 24/7. I’d already paid but didn’t want to risk it and get towed. Annoyed, I moved my car and found a spot at another lot. Called customer support to explain (and suggest that they change their signs in that lot). I expected a quick fix refund - but they told me I’d need to call another number. Their customer support couldn’t transfer the call to their own refund dept... and the person I was talking to couldn’t authorize $3 refund - ugh. pathetic. Don’t waste your time

by Ackley121

App wouldn’t process my transaction when I was parking. Tried different cards, but to no avail and despite many repeated attempts. Verified my information was correct, but my transactions would not go through. Tried my cards out in the store late and they worked just fine. Had to scrounge up cash and was lucky I had any. (Paying with cash turned out to be another little nightmare, as the kiosk kept rejecting my dollar bills that were not perfectly flat. I had to keep ironing out a tiny crease. I know the kiosk’s temperamental nature is not at fault of this app, but it certainly didn’t help the situation. If this app was an option and this app is supposed to be smart, convenient, and useful.... well, it wasn’t this day.) Really disappointing.

The interface is just short of pleasant and intuitive. It ran slowly. I also wonder if the app struggles to process payments, then how it would do when you need to quickly park and move on, or when you need to modify your parking transaction. This app has left a very poor impression on me.