Contact SpotHero Support

by Serafranpia

I just wrote a lengthy review and it doesn't seem to have posted. Basically, I should have sorted by "most critical"'reviews before choosing to use it. My experience mirrors so many others. Lots do not honor your "reservation", in fact there IS NO reservation, I was told. Actually, I was yelled at, both in drop off and pick up—the attendant was furiously ranting that SpotHero and any other app mean squat and that they to not reserve. They if they're full, they're full. Also, I was seriously overcharged my SpotHero, who claims to give half off. The garages listed prices were much less than I paid via SpotHero and SpotHero charged me the night before, when it booked the fake reservation for me. They charged me for the full price, even though I ended up being done in half the time. There is no way to adjust got real time parking lot use. They charge you for your estimated time there. But I'm sure they would have a way to adjust up if you stayed longer. In any case, this is a scam and a half! Never again. Just go into the city, find a lot and pay their prices. You will likely be paying a whole lot less. The good reviews have GOT to be mostly fakes!! Purchased! Or from people who don't know better, or from a few lots who maybe honor this and other parking apps.

by Gbean32

We reserved 2 spots with SpotHero like we have many times before. Got to the lot, parked and when we came back we had tickets on our vehicles. I emailed customer support and told them what happened. They asked me to provide a copy of the tickets and I did. I the. Received an email saying the tickets had been resolved and there was no issue. About 3 months later we get noticed from and attorney that we need to pay the fines from the tickets that were “taken care of”. I reached out to customer support again and was told that shouldn’t have happened, that my case had been escalated to a manager who would be in contact shortly and was asked to forward all of the information from the attorney. I forwarded everything and awaited a response or contact from the manager. That was the last communication I received from SpotHero. I sent several follow up emails and none of them were ever answered. I never received a phone call from the manager, and ended up paying over $120 in fines and fees for the tickets that SpotHero was supposed to have taken care of. They completely blew me off and had no interest or intention on helping me. Beware that even if you park in the right spot and the operators make a mistake and ticket you, you’re not going to be helped in any way.

by Dang Disks

I parked in a garage I had parked at a few times before using SpotHero, but this time when I went to leave the meter was broken and wouldn’t scan. I tried calling customer service and was on hold for 30 minutes with no answer tried three more times with no luck and needed to leave so I figured I’d photograph everything and get refunded. Paid the $25 for lost ticket and submitted my claim to SpotHero. I get passed around between representatives for months trying to explain the situation and starting over and over with no luck. They credit me $15 and I say no I don’t want credit I don’t use this app more than once a year and they say ok cool we will refund you. Instead I get another new person who says you’ve been credited and I explained yet again no please I don’t want credit. At this point I knew I was never getting my $25 back again and figured this is some weird thing they do. Even though it says if a problem is with their machines you get refunded the cost. Overall the customer service was appalling, the system they use is bugged, and you will never get refund if you have to pay out of your own pocket.