Contact BestParking Support

by Salemid

This new version is totally useless. You should not force the user into making the reservation through the app just to be able to export the directions into google or apple maps. That is extortion and a money grab. This app is an exact copy of Parkwhiz. If I wanted that horrible user experience, I would have downloaded that app. I had been using the old BestParking app for over 4 years now in NYC and never had any problems with functionality. It’s like these developers have never even tried to use their app for its actual purpose. Listen to your users! Bring back the functions of the old app. You should be able to get directions to a garage without having make a reservation in the app. Things happen - construction, accidents, the president being in town, all these things can totally screw up your commute and prevent you from getting to the reserved garage. Reservations should be optional, not mandatory! Add direction functionality to all garages with or without making a reservation. Thank you.

by Dcpb5916

I’ve been using this app for years. Once I went to the wrong garage bc they were next to each other, and refused to refund me for the pass I didn’t use so I had to pay for both. More recently, the address was clearly wrong and I circled the block 4 times looking for it (in Manhattan that took almost 30 minutes) ended up parking at the closest garage, and paid for that. Since I didn’t use the pass at all, I called and request a refund, pointing out the address was wrong. I received a rude reply telling me to “google the address” as it was correct. Apparently, the entrance was one block over. Ridiculous they wouldn’t issue a refund over an unused pass (TWICE), in which the parking time hadn’t even started, When it was their fault. I will dispute this charge and figure it for the rest of my life if I have to. I’d rather pay hundreds of dollars to park in garages last minute than use then again.

by Carfan77

Absolute crap update. I rarely leave reviews on apps, but this warrants one as what was the ultimate in fabulous is now irritating and annoying. I hate being forced to prepay. I hate that I have to lock in a specific garage beforehand. I hate that one has to enter a license plate to reserve...I went to find a space for a friend who was driving into NYC, and needed her plate number! Plus I had to pay for her parking (which I would do anyway, I just don't like being forced)! The old coupon codes were perfect for such situations; now not so much. Best Parking seems like they hired Microsoft engineers...once they get the functionality right...change it and make it less functional. Oy!

Not to mention that the information on the garages is far less complete, the interface is harder to read, and did I mention that one has to prepay?

I'm looking for a different app. Let's hope there is one like the former, what truly used to be, Best Parking.