Contact meterUP Parking Support

The app failed to notify me at the appropriate time that my meter was about to expire. I verified my setting were correct and it was set up to notify me in the app and through email. The time my parking expired was 1:21 and it was supposed to notify me 15 minutes prior to that. I received the email at 1:15, but only gave me six minutes notice. In addition the app itself never notified me. I had my phone in front of me on a table and no notification came through. When I decided to go to the app to see how much time is remaining is simply said no activity. There was nothing that said your recent parking expired there was no way for me to view my history, which was a glitch in the app. The way the app was formatted on the screen of my phone was faulty. If after manually closing the app it worked...for a while. The menu at the top of the app was cut off on my phone and I couldn’t use it. As a result I received a parking ticket because I was nine minutes late getting back to my car. The app did not notify me and that when I looked at the app it didn’t say anything about my recent activity so I could determine how much time was left or if my time was in fact, up. I sent a message to customer service through the app and over a week later I got a response which referred me to their terms and conditions and essentially told me that they’re not responsible for their app working as intended.

I experienced some issues when I used it this past weekend during a salon visit in Philly. I did not realize the pricing doubles when you extend time! I paid $6.80 for 4 hours when the price should have only almost half that! I thought the extended price was the total however it was showing that I needed to pay additional. Before I went to extend the third time, I set a reminder BUT my phone did not alert me! When I went to pay for my spot again, the price shot up to just under $7 for me to keep my spot. Absolute rip off! I’ll never use this metered parking service again! There were others that I have used in the past that are fair and don’t rip you off! I had to move my car and luckily a free parking spot emptied for me. It was not convenient to run out of a salon, hair looking crazy to find a spot either!

I got a ticket bc for some reason the app failed to work. I called and called, as I’ve used the app so many times and was sure they could at least see the attempt and help me in some way. Nope, they could not have cared less. I lost the 6 bucks for parking and got a ticket. BS. I was just contacted to say “contact meter up I’m sure they can help you.” An email I can’t reply to no less, and as I mentioned I already did and they did nothing. When the app works it’s great, but if it doesn’t just one time you’re going to get a ticket and they will say that’s your problem not theirs. It is unreliable and they do not back up their app by rectifying when the app has a glitch. Be careful out there y’all!!!