Contact ParkWhiz Support

by NPR Loving Guy

Tried to buy a parking pass for a Whitesox game (Parkwiz was suggested as the only provider by the White Sox ticketing website for parking in the stadium lot), first on the website using Apple-pay and got an error. Then tried using a credit card with the same result. Downloaded the app and again tried to purchase a pass, getting the same error to recheck my credit card info after trying two different cards. Used both my phone and a laptop. No go. Emailed the “help” account and received the same boilerplate advice to check the info I entered. I emailed asking for further help as I did all of their suggestions. No additional response or help provided nor an explanation as to what is actually wrong or how to fix it. I guess I’ll go back to SpotHero where my credit cards work. Totally disappointed in Parkwiz. Edit: a few days later I received an email asking for more information. I appreciate the reach out, but I’m not sure what the fix would be in my case as the day I needed parking came and went. (BTW my solution was to go early and pay $10 to park in the game day lot, which was cheaper than Parkwiz as there was no service fee). I get they have associates whose job it is to “fix” problems, but the timely nature of my problem, and their business, requires they have a working system, and/or be nimble enough to find timely solutions that work for customers when customers need immediate solutions.

by Snowmommy.d.m

Went to an event in Brooklyn. Found a lot close by with super reasonable rate and and booked a reservation and paid. Went to lot on the day of the event - arrived early and attendant said that was ok. I did notice that sign had daily parking rate for $2 less than I paid, but overlooked that. I said to the attendant that he must be getting ready for a busy day. He asked why and I explained the sold out event at the Barclays Center. He was unaware, but immediately put up a sign that nearly doubled what I paid for my reservation. After the event, I returned and the attendant (who had said that arriving early was fine for the rate) said I would have to pay as he couldn’t accept the reservation bc we arrived early. But, since I told him about the event (he remembered me) he would only charge $15 - not the price that they had raised it to. He told me to contact Park Whiz and they would refund my money. Ha! Park Whiz has contacted me back and is asking for receipt that I paid the second time. I am not sure if I can find it. I am also being sent many of their FAQ’s - including not being able to be refunded after reservation as well as reservations not being valid if arriving early, etc. Complete scam. Knew it was a scam when I was leaving the lot but there was no way to do anything because a valet lot and wouldn’t be able to get my car. Horrible. Beware when using this APP!

by Annoyed1sttimereviewer

They do not offer the best parking!! Make sure if you use this it’s your last last resort. I would instead try spot hero. After looking up my lot I realized if I paid there i can pay $6 instead of the $20 I paid on the app trying to save money. I texted the help number to get my refund and included proof of the special that is a regular thing the app should’ve known about. The person the started replying aggressively with caps saying you need to get there “BY 9AM” I tried to explain that by 9 means before 9 and they continued to try and argue. They then tried to give me a $15 parkwhiz credit which i don’t want. I then called the help line and it was still kind of frustrating. They want bank statements for a refund. I have had to prove my self for the second time through email and will hopefully get my refund. I feel like it shouldn’t be this hard to get a refund the first person didn’t even tell me the steps I needed to take for the refund. This app seems to try and trap people when a mistake happens. I have used spot hero before I don’t know why I didnt this time. And the one time I had a problem with the hours I requested vs the parking hours I really needed they understood and gave me my money back. It shouldn’t be such a rat race to get a refund, and the employees especially should not be rude ESPECIALLY if the customer was not rude to begin with.