SecurEnvoy Authenticator app not working? crashes or has problems?

SecurEnvoy Authenticator Status

Last Updated on 2023-09-13 by SecurEnvoy

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1 Reported Issues: 😵🆘🛟🚨📢

Alice

2023-05-04

App won't open and immediately crashes

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Common SecurEnvoy Authenticator Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SecurEnvoy Authenticator app on iOS and Android devices. Solve all SecurEnvoy Authenticator app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SecurEnvoy Authenticator iPhone Issues and Solutions

SecurEnvoy Authenticator iOS app crashes, not working, errors
SecurEnvoy Authenticator iOS app network issues
SecurEnvoy Authenticator on iOS has black/white screen

SecurEnvoy Authenticator Android App Issues and Solutions

SecurEnvoy Authenticator has errors/crashing/not working
SecurEnvoy Authenticator server network connectivity issues
SecurEnvoy Authenticator has black screen

SecurEnvoy Authenticator iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SecurEnvoy Authenticator app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SecurEnvoy Authenticator app crashes or not working on Iphone (iOS):

Close and restart the SecurEnvoy Authenticator app on iPhone
Update SecurEnvoy Authenticator app to the Latest Version for iOS
Uninstall and reinstall SecurEnvoy Authenticator iPhone app
Update your iPhone to the latest iOS version

Fix SecurEnvoy Authenticator on iPhone unable to connect to server/internet connection issues::

To resolve SecurEnvoy Authenticator network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SecurEnvoy Authenticator black/white screen (blank screen) on iPhone:

Follow the SecurEnvoy Authenticator iOS app troubleshooting guide Here →

SecurEnvoy Authenticator Android App Issues and Solutions

Fix SecurEnvoy Authenticator not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SecurEnvoy Authenticator app issues:

Force Stop the SecurEnvoy Authenticator App
1. On android, goto "Settings" » click SecurEnvoy Authenticator app. » click "Force Stop".

Update SecurEnvoy Authenticator to the latest version on PlayStore

Clear SecurEnvoy Authenticator App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SecurEnvoy Authenticator app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SecurEnvoy Authenticator.

Fix SecurEnvoy Authenticator unable to contact server/ SecurEnvoy Authenticator internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SecurEnvoy Authenticator » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SecurEnvoy Authenticator » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SecurEnvoy Authenticator on android.

Solve SecurEnvoy Authenticator black/white screens issue on Android:

Follow the SecurEnvoy Authenticator android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SecurEnvoy, developers of SecurEnvoy Authenticator.

About this app

SecurEnvoy Authenticator brings a fresh new two-factor authentication method offering seamless user enrolment and experience with push notifications and secure approval through Biometric, Facial recognition or PIN. Supports enrolment and authentication of 3rd party applications and web services that offer two-factor authentication.