SurePassID Push Authenticator app not working? crashes or has problems?

SurePassID Push Authenticator Status

SurePassID Push Authenticator offers a lowest-cost option for multi-factor
authentication soft and push tokens. Even enterprises issuing hardware OTP
tokens can deploy SurePassID Push Authenticator as an excellent secondary or
backup authentication method in case users forget or lose their hardware token.

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Common SurePassID Push Authenticator Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SurePassID Push Authenticator app on iOS and Android devices. Solve all SurePassID Push Authenticator app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SurePassID Push Authenticator iPhone Issues and Solutions

SurePassID Push Authenticator iOS app crashes, not working, errors
SurePassID Push Authenticator iOS app network issues
SurePassID Push Authenticator on iOS has black/white screen

SurePassID Push Authenticator Android App Issues and Solutions

SurePassID Push Authenticator has errors/crashing/not working
SurePassID Push Authenticator server network connectivity issues
SurePassID Push Authenticator has black screen

SurePassID Push Authenticator iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SurePassID Push Authenticator app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SurePassID Push Authenticator app crashes or not working on Iphone (iOS):

Close and restart the SurePassID Push Authenticator app on iPhone
Update SurePassID Push Authenticator app to the Latest Version for iOS
Uninstall and reinstall SurePassID Push Authenticator iPhone app
Update your iPhone to the latest iOS version

Fix SurePassID Push Authenticator on iPhone unable to connect to server/internet connection issues::

To resolve SurePassID Push Authenticator network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SurePassID Push Authenticator black/white screen (blank screen) on iPhone:

Follow the SurePassID Push Authenticator iOS app troubleshooting guide Here →

SurePassID Push Authenticator Android App Issues and Solutions

Fix SurePassID Push Authenticator not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SurePassID Push Authenticator app issues:

Force Stop the SurePassID Push Authenticator App
1. On android, goto "Settings" » click SurePassID Push Authenticator app. » click "Force Stop".

Update SurePassID Push Authenticator to the latest version on PlayStore

Clear SurePassID Push Authenticator App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SurePassID Push Authenticator app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SurePassID Push Authenticator.

Fix SurePassID Push Authenticator unable to contact server/ SurePassID Push Authenticator internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SurePassID Push Authenticator » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SurePassID Push Authenticator » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SurePassID Push Authenticator on android.

Solve SurePassID Push Authenticator black/white screens issue on Android:

Follow the SurePassID Push Authenticator android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SurePassID Corporation, developers of SurePassID Push Authenticator.

90.57% Contact Match

Developer: SurePassID Corporation

E-Mail: [email protected]

Website: Visit SurePassID Push Authenticator Website

90.57% Contact Match

Developer: SurePassID Corporation

E-Mail: [email protected]

Website: Visit SurePassID Corporation Website

About this app

Even enterprises issuing hardware OTP tokens can deploy SurePassID Push Authenticator as an excellent secondary or backup authentication method in case users forget or lose their hardware token. - In addition to QR codes for token activations, both applications support one-click installation of soft tokens increasing user satisfaction and eliminating security flaws inherent with QR codes. - No need for users to carry additional hardware tokens – just their phone. - Soft tokens are created instantaneously and electronically distributed to your users. Conversely, traditional hardware tokens must be sent to individual users. - They are digital and thus are inherently less costly than traditional hardware tokens. SurePassID Push Authenticator offers a lowest-cost option for multi-factor authentication soft and push tokens. Perfect for budget-constrained companies. - Soft tokens are delivered to users in a matter of minutes. Hardware tokens can often require a set of operational procedures for the distribution of physical corporate assets.