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Not sure if I am the only one to have this issue, but since last year this app has been nothing but a pain in regards to my payments. I’ve had auto pay set up for several years, but out of nowhere my auto pay just doesn’t work. I’ve called the company several times, emailed and went on the website. Every time I talk to somebody they tell me it’s all set, every time I’ve gone on the website they tell me it is all set BUT it is not and then I get stuck with a past due balance. The whole reason I have this app is to make things simple, but after the 6th time of this I am done. The craziest part is, it works sometimes. I’m irritated and annoyed, obviously my concerns are not being heard.

Power has been out for 42 hours so far. Twice I’ve reported via the app that wires are down, tree on the wires. Twice now the app has been updated to say power has been restored. First time I received a text message as well telling me the problem had been fixed and to reply yes or no if we had power or not. I text back no and it told me to report the problem again! So while all the other houses around our street were fixed and power was restored we’ve now been put at the bottom of the list and they hope to have it restored in the next three days! What a crock!

Appears they have automatic response to what the problem is when you report your home. Yesterday’s outage reported out at 8:30am due to lightening when the storm didn’t start until 11:30am. Today another new outage says wind was the cause when there isn’t one leaf moving on the trees. Also, app status at 8:30am today says it has not been updated since 7:30pm the prior day. Last outage our lights were on for 5 hours before the app reported them on.