Contact TonePrint Support

by Kokamo Jo

I hate to say anything bad about TC Electronic, because I have nothing but respect for their hardware and think the idea of being able to program your own presets is nothing short of awesome... But, this software falls way short of what I would expect from a company that is in some ways, leaps ahead of the competition as far as innovation goes. So here are my beefs and a few humble suggestions:

1) You should be able to save TonePrints that you create and copy them from one device to another.

I can’t believe they didn’t get this yet, but if you create something on your PC or iPad, there’s no way to copy that TonePrint to your iPhone. If nothing else gets fixed, get this one!

2) On the same line, it would be nice it if you could retrieve the TonePrints from the pedal so you could edit them again or just identify what was in that slot. I’ve already found that I’ll forget what voices are in what slots, once the editor is disconnected.

3) There’s no manual!!! This is maybe my biggest pet peeve. There’s absolutely no frigging manual. To top it off, the customer support at TC Electronic is awful. This could be remedied if they had some good documentation, but right now, there’s nothing.

Technically, there are times when the TonePrint Editor and the pedal don’t sync up when connected by the USB cable, but I’m sure that’s in the manual, somewhere.

by Dpodster

TC Electronics really needs to focus on developing their TonePrint app so that it’s functional, or else just abandon the TonePrint concept altogether. Users need an way to transfer TonePrints between laptops, mobile devices, etc. What good is it to edit a TonePrint on the laptop but then not be able to copy it to my mobile device so that I have access to it while performing? We need to be able to tweak TonePrints in the library, not just those we make ourselves. The whole template idea could work if it were implemented better; too hit and miss when trying to find just the right template. They also need to fix their customer support. I’ve tried creating a MusicTribe account 4 times now with no success, and I’m a software engineer!

by VTA Surf

Please don’t update your app with new features. Update it to make the existing features work! I have 6 TonePrint pedals and when I painstakingly went through all of the great artist TonePrints over a period of several years, I marked them as favorites. Idk, maybe dozens that I don’t remember. Yes, I can use the knobs on the pedals to get close to the sounds that I am used to gigging with, but is that what you want for your company. Our pedals sound close to what you’re looking for. Please fix this.