FBFCU Live Reviews

The previous version of FBFCULive was the best appearing app of any banking app I've ever seen. This new version is much less user friendly, has reverted a decade in the way information is displayed, and you can't even access documents, such as how much you may owe from your last credit card statement. It's ridiculous that the entire app was changed for what. I can tell the only real change is the addition of biometric sign-in. I'm very disappointed and would rather have to manually sign-in with the previous version for that excellent GUI. What a shame.

It's so convenient I am able to continue and use this bank even though there is no local branch where I am. FBFCULive doesn't update often which became a problem for my most recent deposit. It didn't say to write FOR E-deposit and your acct last four digits and still said FOR MOBILE DEPOSIT. My deposit was canceled. It's difficult to use the camera function sometimes. It takes a good photo with all the words and edges showing but FBFCULive still says it's unreadable and makes you take it again. I've attempted to do one deposit 10 times with the photos. Please update FBFCULive for any bugs. I've recently (2015) used the newer version of FBFCULive and had so much difficulty using the camera function again only this time it was worse. The check would be straight and within the specified borders to capture but when the image was previewed it showed crooked or not showing the full check. Please fix your camera part of FBFCULive ~!!

Among the Top 5 on Worst customer service

Simply stopped working in March 2020 with “problem with the application”.

I have a loan through this bank for my car which is the only reason I have FBFCULive so I can pay off my car. I have automatic payments every month from a different bank account than FBFCU. I used to be able to pay extra on my car through FBFCULive but that option has gone away so I am now unable to pay off my car faster. This is frustrating because I shouldn’t have to contact or go to the bank to take care of this it should be easily done through FBFCULive .

I find it difficult to say this is a good app when I still require to sign in online to conduct my transactions.

Want to transfer money Easier

Please look at updating your website application and user interface

Need to update to iOS 18, widget no longer works.

FBFCULive does not allow for contacting them. Many questions could be answered by email. But instead we have to call the branch and sit on hold for awhile.
I can’t find my account number anywhere. I have to log in to gain access but can’t find the account number. I understand protecting me for the outside world - but you are hindering me in the process.

Why do FBFCU lack the capability for customers to lock and unlock their debit card using FBFCU mobile app.

I bank with a few other banks/credit unions and they have this great security tool.

Even most credit cards companies have this tool for their customers that allow them to lock Visa cards via mobile app.

In today’s global economy, when security is extremely important, the lack of this feature for your FBFCU customers doesn’t allow your customer the additional capability to protect their accounts like most banks/credit unions do. You should offer this feature to your customers.

Does everything I want it to. Haven’t had any issues

We live over 100 miles away. FBFCULive is convenient and efficient. I personally love the check deposit by phone. We have been with FBCU for nearly 20yrs and are grateful they continue to grow with the times.

I used to open FBFCULive with my finger, but I can not do it now after your last update.

Awesome

Easy to use and navigate.

So easy to use and love the alerts and notifications!!

FBFCULive is so easy to use and the notifications are great. I hope they include notifications for excessive charges from online purchases

Easy sign in fast check on my account and sleep good at night

Love FBFCULive !!! Very easy to navigate!